Bien Curls

On 42015, [redacted] , came in for her appointment for a color consultationSince this was her first visit, having a consultation with a stylist is standard procedureDuring the consultation, [redacted] and her stylist discussed her desired hair color and how the process would be handledSeeing as how her hair was damaged due to previous coloring, we explained to her that it would be a multi-step process and that she would have to come in for a second visitShe decided on a color correction; which entails multiple processes of approximately 30-minute applications (several were done)After the consultation, the stylist provided [redacted] with the cost of the entire processShe agreed to pay, as is our policy to pay in advanceThe health of our clients hair is our utmost prioritySeeing that [redacted] 's hair was in no condition to continue with any more processes for the day, we booked her for the next week to finish the servic eHer stylist explicitly advised her not to do anything to her hair as it was in an extremely delicate state and that any tampering would cause further damage and regress any progress achieved on that dayShe came in the following day demanding a partial refund because she was unsatisfied with her hairWe noticed that she had applied heat with a flatiron against our instructionWe understood that she felt uncomfortable with the current state of her hair, and we assured her that we were not finished with the entire process but that we were allowing some time for her hair to rest, from the previous days worksHence the reason for the next appointmentWe have a strict No Return Policy, and we explained this to [redacted] We were more than willing to appease her with a toner, which would help with the color for the time being, but advised that she be patient and also offered to style her hair as many times as she liked until her next appointment, because we can understand m aking a style change can be difficultUnsatisfied with our offered solution, she proceeded to call the police to resolve the issueShe demanded for a partial refund for the remaining servicesWhich aside from our No Return Policy, would not be possible because we offer our color correction as a packaged deal that if itemized would come out to 30%-40% more expensive that what she paidWe explained this to her and the policeSeeing as how we were more than willing to provide whatever service that day to remedy the situation, the officers advised her to do soShe didn't feel that it was enough and decided she would pursue other channels to resolve the issueWe just ask for the opportunity for the service to be finishedIn closing, we apologize for any inconvenience, we want to assure [redacted] that we are a business and take nothing personal, and would gladly look forward for the opportunity to allow us to finish the work

On 4/**/2015, [redacted], came in for her appointment for a color consultation. Since this was her first visit, having a consultation with a stylist is standard procedure. During the...

consultation, [redacted] and her stylist discussed her desired hair color and how the process would be handled. Seeing as how her hair was damaged due to previous coloring, we explained to her that it would be a multi-step process and that she would have to come in for a second visit. She decided on a color correction; which entails multiple processes of approximately 30-50 minute applications (several were done). After the consultation, the stylist provided [redacted] with the cost of the entire process. She agreed to pay, as is our policy to pay in advance. The health of our clients hair is our utmost priority. Seeing that [redacted]'s hair was in no condition to continue with any more processes for the day, we booked her for the next week to finish the servic e. Her stylist explicitly advised her not to do anything to her hair as it was in an extremely delicate state and that any tampering would cause further damage and regress any progress achieved on that day. She came in the following day demanding a partial refund because she was unsatisfied with her hair. We noticed that she had applied heat with a flatiron against our instruction. We understood that she felt uncomfortable with the current state of her hair, and we assured her that we were not finished with the entire process but that we were allowing some time for her hair to rest, from the previous days works. Hence the reason for the next appointment. We have a strict No Return Policy, and we explained this to [redacted]. We were more than willing to appease her with a toner, which would help with the color for the time being, but advised that she be patient and also offered to style her hair as many times as she liked until her next appointment, because we can understand m aking a style change can be difficult. Unsatisfied with our offered solution, she proceeded to call the police to resolve the issue. She demanded for a partial refund for the remaining services. Which aside from our No Return Policy, would not be possible because we offer our color correction as a packaged deal that if itemized would come out to 30%-40% more expensive that what she paid. We explained this to her and the police. Seeing as how we were more than willing to provide whatever service that day to remedy the situation, the officers advised her to do so. She didn't feel that it was enough and decided she would pursue other channels to resolve the issue. We just ask for the opportunity for the service to be finished. In closing, we apologize for any inconvenience, we want to assure [redacted] that we are a business and take nothing personal, and would gladly look forward for the opportunity to allow us to finish the work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
A lot of the statements made by this business are not true. I paid in advance, not because I was told it was the policy, but because I felt if I paid in full, I would maybe have a better experience.   At no time was it made clear that this was the store's policy.  Same goes for the no refund policy that conveniently was displayed when I came back asking for a refund. I have never been to a business where once a service is provided, no matter what my complaint is, I am told I am lucky I wasn't charged more for what was provided. Had any sensible solution been offered, I would have resolved this situation immediately.  I was instead met with gross disrespect.    I am not interested in any further service by this business and would like all my money returned.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I went to this salon thinking that " yes the prices are high but I want the best experience I can get". When I called in to inquire about the prices and services I was told I had to come in for personal consultation, upon arrival I still didn't see any prices or even any of the services that were offered. After speaking with a hair stylist I was told that the best option to get my desired look was to pay for a package which included a two step process. I was told that to go from black to blonde I would have to go from one color to the next but still I would be evened out so the transition wouldn't be. After 5 hours of being there because there were only two stylist on site and they rotated between 5 clients I was so disappointed. I was told it was a rule of the salon to not have the chair turned around to look at my transformation and when I finally got a good look it was awful. I ended up with a bleached scalp, a light greenish tone to blonde to orange tips and worse they tried to curl my hair so the different tones looked like high lights. They oiled it down as well so all the colors some what blended and leaving the salon it did not look so bad. The next morning I went in and told them that I would not like to complete this process and would pay for the services done but would like to be refunded whatever was left. First I had to speak to the stylist who complained that she was so offended and that if she knew her friend would refer "people Like me" she would have never touched my hair and "people like me" she doesn't deal with. After insulting me she insisted that she tone up my hair to even it out which I in turn replied that I wouldn't feel comfortable with her doing my hair. After I told them I would be calling the cops to try to come to some type of settlement, signs were put up about there no refund exchange policy and their service list and prices. I was beyond offended when after the cops came she denied the comments she made and said that she was only trying to help me at this point and that what she did was a favor. she stated now that really it was a one step process because everything was done so there wouldn't be a refund anyway, which made me wonder why I was offered a two step package to begin with.Desired Settlement: I want to be refunded the money that was paid because I don't plan to go back for the second step, and the first step left me feeling uncomfortable and distressed about my appearance for my work office.

Business

Response:

On 4/**/2015, [redacted], came in for her appointment for a color consultation. Since this was her first visit, having a consultation with a stylist is standard procedure. During the consultation, [redacted] and her stylist discussed her desired hair color and how the process would be handled. Seeing as how her hair was damaged due to previous coloring, we explained to her that it would be a multi-step process and that she would have to come in for a second visit. She decided on a color correction; which entails multiple processes of approximately 30-50 minute applications (several were done). After the consultation, the stylist provided [redacted] with the cost of the entire process. She agreed to pay, as is our policy to pay in advance. The health of our clients hair is our utmost priority. Seeing that [redacted]'s hair was in no condition to continue with any more processes for the day, we booked her for the next week to finish the servic e. Her stylist explicitly advised her not to do anything to her hair as it was in an extremely delicate state and that any tampering would cause further damage and regress any progress achieved on that day. She came in the following day demanding a partial refund because she was unsatisfied with her hair. We noticed that she had applied heat with a flatiron against our instruction. We understood that she felt uncomfortable with the current state of her hair, and we assured her that we were not finished with the entire process but that we were allowing some time for her hair to rest, from the previous days works. Hence the reason for the next appointment. We have a strict No Return Policy, and we explained this to [redacted]. We were more than willing to appease her with a toner, which would help with the color for the time being, but advised that she be patient and also offered to style her hair as many times as she liked until her next appointment, because we can understand m aking a style change can be difficult. Unsatisfied with our offered solution, she proceeded to call the police to resolve the issue. She demanded for a partial refund for the remaining services. Which aside from our No Return Policy, would not be possible because we offer our color correction as a packaged deal that if itemized would come out to 30%-40% more expensive that what she paid. We explained this to her and the police. Seeing as how we were more than willing to provide whatever service that day to remedy the situation, the officers advised her to do so. She didn't feel that it was enough and decided she would pursue other channels to resolve the issue. We just ask for the opportunity for the service to be finished. In closing, we apologize for any inconvenience, we want to assure [redacted] that we are a business and take nothing personal, and would gladly look forward for the opportunity to allow us to finish the work.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:A lot of the statements made by this business are not true. I paid in advance, not because I was told it was the policy, but because I felt if I paid in full, I would maybe have a better experience. At no time was it made clear that this was the store's policy. Same goes for the no refund policy that conveniently was displayed when I came back asking for a refund. I have never been to a business where once a service is provided, no matter what my complaint is, I am told I am lucky I wasn't charged more for what was provided. Had any sensible solution been offered, I would have resolved this situation immediately. I was instead met with gross disrespect. I am not interested in any further service by this business and would like all my money returned.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Bien Curls regarding complaint ID [redacted].Sincerely,[redacted]

Review: I went into Bien Curls salon for a color service with a woman named [redacted]. They made me pay up front. I spent 7 hours in the salon for what should have been a 45 minute service. During the process they were unprofessional, leaving me alone while they attended to other customers and left the dye in my hair for too long. My hair is now short because I had to cut 5 inches of damage off. A hair dresser that cut my hair two days after at a different salon will tell you how damaged it was and how sensitive my scalp was after having it dyed. [redacted] and [redacted] also tried to pressure me numerous times into buying a gloss treatment, which I declined and they gave to me for free in the end. When I came back a week later I asked to speak to the owner/manager. [redacted] withheld that information and yelled at me saying my hair was damaged because of me. [redacted] gave me samples and sent me on my way. My boyfriend went in that following week to speak with manager/owner so I wouldn't be mistreated by [redacted] again. [redacted] and [redacted] lied and said that the Manager's name is [redacted] and he will be opening in the morning. Even though that was all he asked they again, yelled at him telling him to get out and they are closed. I've found out that [redacted] is the owner and has been lying to me this whole time. After my service I requested a receipt which I didn't receive either, but my appointment and what I purchased is in their customer database.Desired Settlement: $95 for the service I paid for and poorly received.

Business

Response:

To whom it may concern,

Below is my response to The complaint filed by [redacted]e, Complaint # [redacted]

On 9/**/13 when [redacted]e entered Bien Curls , she was greeted by our receptionist, as is customary with all clients new and old. Since this was [redacted]'s first visit to Bien Curls, she was seated to have a consultation with a stylist. During the consultation [redacted] proceeded to explain her experience at her regular salon, where she claimed that the stylist had damaged her hair. During the consultation, the process she was interested in (Coloring) was explained and all questions answered. Our colorist [redacted] performed three separate strand test on three different parts of [redacted]'s hair to be positive that the color selected was one [redacted] was going to be satisfied with. The strand test alone lasted one hour. After the strand test, [redacted] decided against the color treatment, this is when we offered an alternative which was a glossing treatment. When we finished explaining this to her she opted for the treatment. In our salon we offer clients all the services that the stylist sees is required to maintain the health of their hair. It is up to the client whether or not they want to proceed with the service. The gloss treatment is exactly what [redacted] paid for, it is a gloss that deposits color all while conditioning and moisturizing the hair. There was never a point in time during her visit in which any coloring process was performed on [redacted]. On the said date [redacted]'s boyfriend was present the entire time she received this service on 09/**/13/. When the job was done, [redacted] asked her boyfriend to feel how soft her hair felt, only further proving that she was satisfied with the work done. When [redacted], returned two weeks later, we were happy to see her hair was so healthy looking and fuller. [redacted] proceeded to tell us that her hair had burned off, she didn't request a refund her first time back, but as a sign of good faith we gave her products she could take home and use to care for her hair. Normally when hair burns off it happens instantly. [redacted] having returned two weeks later demanding a refund. As we have prominently posted upon entering the establishment our policy does not allow us to perform refunds on services, and only exchanges for merchandise within 14 days of purchase. After speaking to our shareholders about this matter, they offered to grant [redacted], a free wash, conditioning treatment and blow dry as a sign of good faith.

Thank You

"Love Your Hair"