Bif Furniture

This customer has inspected the furniture and signed our paperwork. He refused the delivery that was sfor him the very next day.The credit card company assured him that this was a special order and that they were no cancellations as we had explained

Complaint: [redacted]
I am...

rejecting this response because:After paying in full to inspect the furniture. I found that the quality of the sofa and chair was unacceptable due to poor workmanship and inconsistent leather fabric grades that was highly visible and discolored. The arms of the sofa pillows had bad stitching and the center of the arm rests was split right in the center and it was different than the display piece. Mr. [redacted] set up the delivery prior to my in person to pay visit and inspect the furniture. I made him aware of my concerns he said it was fine and that's how it's manufactured and I refuse delivery. I had offered to just select another set off the floor that seemed to be acceptable but he said that he would take 30% of the original purchase because it was custom ordered. The policy should preclude manufacturers defects in which I'm not obligated to receive regardless. Moreover, Mr. [redacted]  tried to make me pay him in cash and I refused, then he wanted the full amount of $3000 via [redacted] debit but the rejected that amount. He refuse to accept [redacted] credit and insisted or forced me to use my PIN while in his office. The [redacted] terminal wasn't on the customer counter for security. I had to go behind the counter into his office as he stood over my shoulder demanding how to process the transaction. I have photos to submit but I don't want my time to expire and will try later to send. Thank you. Larry 
Sincerely,
Larry [redacted]