Don Hewlett Chevrolet Buick prefers to work with our guests directlyDon Hewlett does not use non-related third parties to resolve complaints with our guestsThis guest has already been in contact with us and can reach [redacted] Hewlett in our Service Department for any needed assistance at [redacted]
Complaint: [redacted] I am rejecting this response because: This case should remain open because they have not made any attempt to resolve my issue. I've already spoken to [redacted] who did not offer me a satisfactory resolution. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It is an erroneous and contrived account which is not substantiated by the facts of the matterMy previous response supports my contentions and no reasonable person could conclude otherwise Regards, [redacted]
We’re done with this process for this guestYou may close the case[redacted] | e-Commerce DirectorDon Hewlett Chevrolet Buick, Inc.Hewlett [redacted] , L.P[redacted] [redacted] [redacted] | [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me OUR COMPLAINT HAS BEEN RESOLVED THROUGH THE DEALERSHIPTHANK YOU Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Expectations were set by a reputable party at the dealershipA voicemail was left directly for the customer in response to the concerns and now the dealership is not wanting to be held accountableI should not have to contact [redacted] nor Revdex.com to handle this situation to begin with as a customer and have utilized a lot of time dealing with this issue as it is Regards, [redacted]
Dear Mr [redacted] (of Round Rock, TX) -You recently brought your vehicle to us for diagnosis of a check engine light concernAfter pulling your vehicle into the shop, our technician hooked your vehicle up to the GM approved diagnostic tool and was able to determine the source for the warning light: an Osensor had failedFurther diagnosis revealed black, carbon build up on the throttle plate ‘butterfly’ valve once the air intake hose was disconnected from the housingCarbon soot in this area is indicative of similar carbon buildup in the intake and engine injector systemsFor higher mileage vehicles (80k) such as yours this is a common concern and in most cases this buildup can be significantly reduced by performing an engine induction system cleaningThis service can help protect the other Osensors on your vehicle from also failing.At this point - We are waiting on you sir to give authorization for repair or decline these recommended services at which point you will owe a diagnostic feeThere you have it: fault, cause & correction.One more thing friend ---Since the Hewlett family has provided honest, reliable auto sales & service to the people of Central TexasWe are proud of the thousands of families that have put their trust in us and are prouder still of the almost folks that we have the chance to work with daily in our businessesYou brought your vehicle to our place of business and asked for our help in diagnosing a problem and offering a plausible solutionThis is exactly what we have doneWe have given you no reason to question our honesty, ethics or characterIf you cannot appreciate our brand of customer service then you are reminded that you have choices as to where to spend your vehicle dollars.Mike HewlettOwner/Partner [redacted] Direct
Don Hewlett Chevrolet Buick prefers to work with our guests directlyDon Hewlett does not use non-related third parties to resolve complaints with our guestsThis guest has already been in contact with us and can reach [redacted] Hewlett in our Service Department for any needed assistance at [redacted]
Thank you for your notificationWe will not be participating with this complaint furtherWe have posted our reply [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: This case should remain open because they have not made any attempt to resolve my issue. I've already spoken to [redacted] who did not offer me a satisfactory resolution. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It is an erroneous and contrived account which is not substantiated by the facts of the matterMy previous response supports my contentions and no reasonable person could conclude otherwise Regards, [redacted]
We’re done with this process for this guestYou may close the case[redacted] | e-Commerce DirectorDon Hewlett Chevrolet Buick, Inc.Hewlett [redacted] , L.P[redacted] [redacted] [redacted] | [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me OUR COMPLAINT HAS BEEN RESOLVED THROUGH THE DEALERSHIPTHANK YOU Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Expectations were set by a reputable party at the dealershipA voicemail was left directly for the customer in response to the concerns and now the dealership is not wanting to be held accountableI should not have to contact [redacted] nor Revdex.com to handle this situation to begin with as a customer and have utilized a lot of time dealing with this issue as it is Regards, [redacted]
Dear Mr [redacted] (of Round Rock, TX) -You recently brought your vehicle to us for diagnosis of a check engine light concernAfter pulling your vehicle into the shop, our technician hooked your vehicle up to the GM approved diagnostic tool and was able to determine the source for the warning light: an Osensor had failedFurther diagnosis revealed black, carbon build up on the throttle plate ‘butterfly’ valve once the air intake hose was disconnected from the housingCarbon soot in this area is indicative of similar carbon buildup in the intake and engine injector systemsFor higher mileage vehicles (80k) such as yours this is a common concern and in most cases this buildup can be significantly reduced by performing an engine induction system cleaningThis service can help protect the other Osensors on your vehicle from also failing.At this point - We are waiting on you sir to give authorization for repair or decline these recommended services at which point you will owe a diagnostic feeThere you have it: fault, cause & correction.One more thing friend ---Since the Hewlett family has provided honest, reliable auto sales & service to the people of Central TexasWe are proud of the thousands of families that have put their trust in us and are prouder still of the almost folks that we have the chance to work with daily in our businessesYou brought your vehicle to our place of business and asked for our help in diagnosing a problem and offering a plausible solutionThis is exactly what we have doneWe have given you no reason to question our honesty, ethics or characterIf you cannot appreciate our brand of customer service then you are reminded that you have choices as to where to spend your vehicle dollars.Mike HewlettOwner/Partner [redacted] Direct