Big Al's Auto & Exhaust

We try very hard to take care of our customers as best as we canIt is our company policy, for safety items that are easily addressed like headlights and tail lights, we will not charge labor for replacement. There was no labor chargedThe only labor was for the diagnostic fees, which are
normally a minimum charge of $When *** called and explained the headlight was out and he had fixed it, he was under the impression you were okay with thisThe $charged on this repair order was for the parts onlyWe replace headlights as a pair not only so that both bulbs will match, but usually the other headlight that is still working goes out shortly after the firstThis vehicle does not have the *** code for the antilock brake system (ABS), it has the *** code for conventional braking system.We apologize for any communication errorWe are always more than happy to discuss any concerns our customers have at any time. This is also why we ask our customers to sign the repair order authorizing any charges for parts and/or services that have been performed, so if there are any questions prior to payment we can address themIf you bring in the card that was used for this transaction, we will be more than happy to take care of the refund for youI have enclosed a copy of the original repair order as well as statement from the manufacturer showing which brake system this particular vehicle has, for your recordsOur intention was not to take advantage of anyone, it was to keep yourself and others safe on the road