Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] When I had the car towed I did not pay the towing bill because Allen P [redacted] stated that it would be included in the repair bill, At no time did Allen ever say nor did I agree to the intake gaskets being repaired, I told them when they towed it that I believed it was the heads that was bad, Yes Allen agreed to work with me on the cost because I am on disability and could not afford to pay a large bill at one timeAllen P [redacted] continuously told my wife and I that he was searching for a new motor for the car and until he found one there was nothing he could doAnd yes I did have Big Al's work on another my vehicles, but had to take to a another repair shop to get it repaired right, which cost me $As far as Mr P [redacted] not owning this business all I will say is if he do'es not own this business why is it that everyone there says you have to talk to Allen about anything? I have paid since MrP [redacted] in full and and have a receipt to prove it and will never do business with him again
Thank you far notifying *** *** of Mr*** complaintHoweveer, we are a towing service and did not do mechanical work on his vehicleHe called our
company for a tow, we towed his vehicle to Big Al's Auto Sales and we have not been paid for this towing serviceMr*** still owes *** *** $He requested that Allen P*** Big Al's Auto Sales look at his err and tell him if it could be repaired, however, take your lime because I do not have any mangy at this timeOnce the ear was evaluated, at no charge the following diagnosis was given to Mr***: You ham antifreeze in your oil, which clearly ells me you have intake ahead gasket problems We suggest an oil change and get the antifreeze out of there because that is bad on your bearings sod the motorThis was completed as no cost to try to save the mow Once that was completed, we started it up to let it nmAfla glowing the ear to run, the and was in the antifreeze again and that's when Allen se down with Mr*** At that time, he was made aware of the status of his car, Allen explained to him clearly that we could complete the intake and that might help, but it's a big risk because if the car has overheated severely then the bad gaskets will need replaced, bemuse that warps thanHe continually said the ear had not overheated severely and wanted to ay the intake repair first because of his budget*** again explained to him that we will be taking a gamble but Ian get you prices and proceedMr*** sat in Allen's &Bee and Allen began all erg *** *** to get the prices for the patsMr*** understood that quote did not include bead gaskets or the labor for that moistHe signed and dated bin repair ticket and asked us to proceed-which dearly showed Aden was estimating the cost at All of thls was discussed in detail with Mr*** and be signed and dated his dekaAt that time Big Al's Auto Sales reminded Mr*** he still owed far an out of town tow and it would be added to his bill So at this time, he owes *** *** $and has owed that tow hill since October He owes Allen P***/Big Al's Auto Sales $for repairs, labor, and parts for a job that Allen P*** quoted at lass said we would settle for $because ales money problems Mr*** understood that he may have blown his motor driving and allowing his vehicle to become severely overheatedHe even told MrAden P*** that be knew where he could get a motor, but didn't know how to reads the person that owned itFinally, Allen P*** has tried to help Mr* *** and has even repaired a different vehicle for him during this process, Mr*** has cot complainedHe actually stops by once a month to moue us he has no money, but will get us paid as soon as he canHe also called Allen asking If Allen/Big Al's Auto Sales would buy his car at one pointHe was told the best price Allen could give was $because it has serious mechaniad problems and we have money tied up in labor and repairs that Mr*** has never paidWe are enclosing some quotes from other companies to show we were more than fair with Mr*** and his situationWe could have filed a settlement against him for the tow or Med a mechanics lien to obtain a tide but instead we took his word and are just waiting to be paidIn closing, his quotescommitments, and signed documents are with Big Al's Auto Sales not *** ***The quote/repair bill enclosedclearly signed by Mr*** is enclosedIf you have my questions, please feel free to contact Allen P*** ** ***
Sincerely,
Big Al's Auto Sales
Owner Allen *** ***
*** ***
*** * *** ***
Thank you for notifying *** *** of Mr*** complaint However, we are a towing service and did not do mechanical work on his vehicle He called our company for a tow, we towed his vehicle to Big Al's Auto Sales and we have not been paid for his towing service Mr*** still owes *** $He requested that Allen P*** Big Al's Auto Sales look at his car and tell him if it could be repaired, however, take your time because I do not have any money at this timeOnce the car was evaluated, at no charge the following diagnosis was given to Mr***
You have antifreeze in your oil, which clearly tells me you have intake or head gasket problems We suggest an oil change and get the antifreeze out of there because that is bad on your bearing and the motor This was complicated at no cost to try to save the motorOnce that was completed, we started it up to let it runAfter allowing the car to run, the oil was in the antifreeze again and that's when Allen sat down with Mr***
At that time, he was made aware of the status of hi car, Allen explained to him clearly that we could complete the intake and that might help, but it's a big risk because if the car has overheated severely then the head gaskets will need replaced, because that warps them He continually said the car had not overheated severely and wanted to try the intake repair first because of his budget Allen again explained to him that we will be taking a gamble but I can get you prices and proceedMr*** sat in Allen's office and Allen began calling *** *** to get the prices for the parts Mr*** understood that quote did not include head gaskets or the labor for that project He signed and dated his repair ticket and asked us to proceed-which clearly showed Allen was estimating the cost at $ All of this was discussed in detail with Mr*** and he signed and dated his ticketAt that time Big Al's Auto Sales reminded Mr*** he still owed for an out of town tow and it would be added to his bill So at this time, he owes Allen P***/Big Al's Auto Sales $for repairs., labor and parts for a job that Allen P*** quoted at 489.42, but said we would settle for $because of his money problems Mr*** understood that he may have blown his motor driving and allowing his vehicle to become severely overheated He even told MrAllen P*** that he knew where he could get a motor, but didn't know how to reach the person that owned itFinally, Allen P*** has tried to help Mr*** and has even repaired a different vehicle for him during this process, Mr*** has not complained He actually stops by once a month to assure us he has no money, but will get us paid as soon as he canHe also called Allen/Big Al's Auto Sales would buy his car at one point He was told the best price Allen could give was $because it has serious mechanical problems and we have money tied up in labor and repairs that Mr*** has never paidWe are enclosing some quotes from other companies to show we were more than fair with Mr*** and his situation We could have filed a settlement against him for the tow or filed a mechanics lien to obtain a title, but instead we took his word and are just waiting to be paidIn closing, his quotes, commitments, and signed documents are with Big Al's Auto Sales not *** ***The quote/repair bill enclosed clearly signed by Mr*** is enclosed If you have any questions, please feel free to contact Allen P*** at ***Big Al's Auto Sales
Owner Allen P*** ***
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
When I had the car towed I did not pay the towing bill because Allen P*** stated that it would be included in the repair bill, At no time did Allen ever say nor did I agree to the intake gaskets being repaired, I told them when they towed it that I believed it was the heads that was bad, Yes Allen agreed to work with me on the cost because I am on disability and could not afford to pay a large bill at one timeAllen P*** continuously told my wife and I that he was searching for a new motor for the car and until he found one there was nothing he could doAnd yes I did have Big Al's work on another my vehicles, but had to take to a another repair shop to get it repaired right, which cost me $As far as Mr P*** not owning this business all I will say is if he do'es not own this business why is it that everyone there says you have to talk to Allen about anything? I have paid since MrP*** in full and and have a receipt to prove it and will never do business with him again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] When I had the car towed I did not pay the towing bill because Allen P [redacted] stated that it would be included in the repair bill, At no time did Allen ever say nor did I agree to the intake gaskets being repaired, I told them when they towed it that I believed it was the heads that was bad, Yes Allen agreed to work with me on the cost because I am on disability and could not afford to pay a large bill at one timeAllen P [redacted] continuously told my wife and I that he was searching for a new motor for the car and until he found one there was nothing he could doAnd yes I did have Big Al's work on another my vehicles, but had to take to a another repair shop to get it repaired right, which cost me $As far as Mr P [redacted] not owning this business all I will say is if he do'es not own this business why is it that everyone there says you have to talk to Allen about anything? I have paid since MrP [redacted] in full and and have a receipt to prove it and will never do business with him again
Thank you far notifying *** *** of Mr*** complaintHoweveer, we are a towing service and did not do mechanical work on his vehicleHe called our
company for a tow, we towed his vehicle to Big Al's Auto Sales and we have not been paid for this towing serviceMr*** still owes *** *** $He requested that Allen P*** Big Al's Auto Sales look at his err and tell him if it could be repaired, however, take your lime because I do not have any mangy at this timeOnce the ear was evaluated, at no charge the following diagnosis was given to Mr***: You ham antifreeze in your oil, which clearly ells me you have intake ahead gasket problems We suggest an oil change and get the antifreeze out of there because that is bad on your bearings sod the motorThis was completed as no cost to try to save the mow Once that was completed, we started it up to let it nmAfla glowing the ear to run, the and was in the antifreeze again and that's when Allen se down with Mr*** At that time, he was made aware of the status of his car, Allen explained to him clearly that we could complete the intake and that might help, but it's a big risk because if the car has overheated severely then the bad gaskets will need replaced, bemuse that warps thanHe continually said the ear had not overheated severely and wanted to ay the intake repair first because of his budget*** again explained to him that we will be taking a gamble but Ian get you prices and proceedMr*** sat in Allen's &Bee and Allen began all erg *** *** to get the prices for the patsMr*** understood that quote did not include bead gaskets or the labor for that moistHe signed and dated bin repair ticket and asked us to proceed-which dearly showed Aden was estimating the cost at All of thls was discussed in detail with Mr*** and be signed and dated his dekaAt that time Big Al's Auto Sales reminded Mr*** he still owed far an out of town tow and it would be added to his bill So at this time, he owes *** *** $and has owed that tow hill since October He owes Allen P***/Big Al's Auto Sales $for repairs, labor, and parts for a job that Allen P*** quoted at lass said we would settle for $because ales money problems Mr*** understood that he may have blown his motor driving and allowing his vehicle to become severely overheatedHe even told MrAden P*** that be knew where he could get a motor, but didn't know how to reads the person that owned itFinally, Allen P*** has tried to help Mr* *** and has even repaired a different vehicle for him during this process, Mr*** has cot complainedHe actually stops by once a month to moue us he has no money, but will get us paid as soon as he canHe also called Allen asking If Allen/Big Al's Auto Sales would buy his car at one pointHe was told the best price Allen could give was $because it has serious mechaniad problems and we have money tied up in labor and repairs that Mr*** has never paidWe are enclosing some quotes from other companies to show we were more than fair with Mr*** and his situationWe could have filed a settlement against him for the tow or Med a mechanics lien to obtain a tide but instead we took his word and are just waiting to be paidIn closing, his quotescommitments, and signed documents are with Big Al's Auto Sales not *** ***The quote/repair bill enclosedclearly signed by Mr*** is enclosedIf you have my questions, please feel free to contact Allen P*** ** ***
Sincerely,
Big Al's Auto Sales
Owner Allen *** ***
*** ***
*** * *** ***
Thank you for notifying *** *** of Mr*** complaint However, we are a towing service and did not do mechanical work on his vehicle He called our company for a tow, we towed his vehicle to Big Al's Auto Sales and we have not been paid for his towing service Mr*** still owes *** $He requested that Allen P*** Big Al's Auto Sales look at his car and tell him if it could be repaired, however, take your time because I do not have any money at this timeOnce the car was evaluated, at no charge the following diagnosis was given to Mr***
You have antifreeze in your oil, which clearly tells me you have intake or head gasket problems We suggest an oil change and get the antifreeze out of there because that is bad on your bearing and the motor This was complicated at no cost to try to save the motorOnce that was completed, we started it up to let it runAfter allowing the car to run, the oil was in the antifreeze again and that's when Allen sat down with Mr***
At that time, he was made aware of the status of hi car, Allen explained to him clearly that we could complete the intake and that might help, but it's a big risk because if the car has overheated severely then the head gaskets will need replaced, because that warps them He continually said the car had not overheated severely and wanted to try the intake repair first because of his budget Allen again explained to him that we will be taking a gamble but I can get you prices and proceedMr*** sat in Allen's office and Allen began calling *** *** to get the prices for the parts Mr*** understood that quote did not include head gaskets or the labor for that project He signed and dated his repair ticket and asked us to proceed-which clearly showed Allen was estimating the cost at $ All of this was discussed in detail with Mr*** and he signed and dated his ticketAt that time Big Al's Auto Sales reminded Mr*** he still owed for an out of town tow and it would be added to his bill So at this time, he owes Allen P***/Big Al's Auto Sales $for repairs., labor and parts for a job that Allen P*** quoted at 489.42, but said we would settle for $because of his money problems Mr*** understood that he may have blown his motor driving and allowing his vehicle to become severely overheated He even told MrAllen P*** that he knew where he could get a motor, but didn't know how to reach the person that owned itFinally, Allen P*** has tried to help Mr*** and has even repaired a different vehicle for him during this process, Mr*** has not complained He actually stops by once a month to assure us he has no money, but will get us paid as soon as he canHe also called Allen/Big Al's Auto Sales would buy his car at one point He was told the best price Allen could give was $because it has serious mechanical problems and we have money tied up in labor and repairs that Mr*** has never paidWe are enclosing some quotes from other companies to show we were more than fair with Mr*** and his situation We could have filed a settlement against him for the tow or filed a mechanics lien to obtain a title, but instead we took his word and are just waiting to be paidIn closing, his quotes, commitments, and signed documents are with Big Al's Auto Sales not *** ***The quote/repair bill enclosed clearly signed by Mr*** is enclosed If you have any questions, please feel free to contact Allen P*** at ***Big Al's Auto Sales
Owner Allen P*** ***
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
When I had the car towed I did not pay the towing bill because Allen P*** stated that it would be included in the repair bill, At no time did Allen ever say nor did I agree to the intake gaskets being repaired, I told them when they towed it that I believed it was the heads that was bad, Yes Allen agreed to work with me on the cost because I am on disability and could not afford to pay a large bill at one timeAllen P*** continuously told my wife and I that he was searching for a new motor for the car and until he found one there was nothing he could doAnd yes I did have Big Al's work on another my vehicles, but had to take to a another repair shop to get it repaired right, which cost me $As far as Mr P*** not owning this business all I will say is if he do'es not own this business why is it that everyone there says you have to talk to Allen about anything? I have paid since MrP*** in full and and have a receipt to prove it and will never do business with him again