Big Al's Specialty Movers Inc

Complaint: ***I am rejecting this response because:
The statement of the business is not true. There are three sculptures involved in this dispute. Two are broken into pieces and beyond repair. We are asking for full retail replacement value for those sculptures. WE DO NOT WANT TO KEEP THEM. When we receive $14,for these two sculptures (their total appraised value), then these sculptures become the property of the business and are no longer our property
The third sculpture is damaged, but not broken into pieces. We do wish to keep it and have it repaired. It alone was appraised at $14,000. We have submitted supporting documents from the the appraiser showing that repair of this sculpture (an Inuit soapstone, standing caribou carving) will reduce it's appraised value by 25% or $3,500. The documented estimate for repair is $(1/of the $3,estimate to repair all three carvings). Therefore, the claim for the caribou totals $4,666.66. If I were claiming the full value of $14,for the caribou, then it would become the property the business, as in case of the two broken sculptures. So, for the caribou I am claiming only the reduced value from the damage and the cost of repair, approximately $10,less than its full appraised value
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
The truck was not loaded properly. Just google how to load a truck. It will tell you, larger items, washer, dryer, furniture, are loaded first, then light stuff on top of that. Had it been loaded properly, and not just thrown in, and larger items loaded last, damage to our washer, and 95% of our furniture, would not have occurred. The response, and lack of responsibility for the way our items were loaded, along with the disrespect, and bad attitude of the movers, is unacceptable. We do not accept their lack of responsibility for how they loaded the truck. We hired them for that expertise, and they failed. A wall is placed to secure items in the ABF u Pack truck, so there should not have been so much movement. In addition, items were not wrapped completely, such as furniture, thus increasing damage.
Sincerely,
*** ***

Currently, the consumer wants to keep the damaged merchandise, as well as receive the insurance money for the replacement value of the itemsI have explained this to him from the beginning that he can not do thatAdditionally, we have not contacted the consumer, or Revdex.com, as our insurance company does not want us directly involved because they are handling it

Complaint: ***I am rejecting this response because:
The business sold to me protection coverage for damage to my personal
possessions up to $200,000. I paid the business directly $1,for this coverage (see bills of lading attached). The business--and the business alone--is responsible to me for reimbursement. The corporate liability insurance carrier of the business is not a party to the agreement documented in the bills of lading. The business accepted a risk not to exceed $200,in exchange for payment of $1,700. The business is attempting to assign its freely accepted risk to its corporate liability insurance carrier, and keep the $1,I paid for coverage.
Under this scheme, the business in fact is not only attempting to shift the risk to its liability insurance carrier, but make a $1,profit in the transaction. It's a great idea: sell the consumer protection coverage that is not insurance, collect $1,from the consumer for the assumption the specified risk, then transfer the risk to the liability insurance carrier, and make a guaranteed $1,profit in the bargain!
The problem here is that the business is attempting unilaterally to bind the consumer to reimbursement by its corporate liability insurance carrier, which is not a party to the terms specified in the bills of lading. The business must reimburse the consumer for losses under the coverage purchased by the consumer directly from the business. If the business wishes to submit a claim to its insurance company, subsequent to reimbursing the consumer, that is matter between those parties.This coverage provides reimbursement for the full retail value of any losses. I opted for no deductible In this case, the objects are unique, signed sculptures of Inuit art made of serpentine stone. They cannot be replaced or repaired to their original condition.
To obtain reimbursement, the business requires timely submission of its completed claim form. I did so (see attachment). Subsequent to its review of the claim, the business requested submission of a formal appraisal of the objects to be performed at the consumer's expense. I did so (see attachments). The appraiser, “Images of the North” Inuit art gallery in San Francisco has been in the Inuit art business for several decades, is the sole remaining Inuit art gallery in ***, and is certified by the US Internal Revenue Service to appraise Inuit works of art for their tax deduction fair market value
When the business did not reimburse for the appraised losses, I sent a demand letter by certified mail (see attached). After receiving the demand letter, the business referred me to its corporate liability insurance company, Liberty Mutual, to obtain reimbursement
I chose, at my option, to attempt to obtain reimbursement for my professionally appraised losses from the insurance carrier to expedite closure of this dispute. The business's insurance carrier refused to reimburse for the full appraised losses, offering a lower amount as settlement. Since I am not bound by the agreement between me and the business to accept the insurance carrier's settlement offer, I have ceased negotiations with the insurance carrier. The obligation to provide full reimbursement remains with the business
The business--and the business alone--assumed the risk of my losses. The business cannot use its insurance carrier as a shield to avoid direct reimbursement. If I had purchased no additional coverage from the business, its liability for my losses would be limited to $per pound (see attached bills of lading). At the consumer's option, however, the consumer may purchase from the business coverage for the full retail value of losses with no deductible. I paid the business $1,for that additional full value coverage up to $200,
The business accepted $1,for the coverage and assumed the risk documented in the bills of lading. Now, in the face of losses documented in the manner requested by the business, the business refuses to reimburse, and, instead, attempts to use its corporate liability insurance carrier, as a shield against the risk it freely assumed in exchange for $1,
Sincerely,*** ***

2/20/18Revdex.comComplaint ID #***BIG AL'S SPECIAL TV MOVERS, INCNE 101h Ave Ridgefield WA 98642Office: 360-576-Cell: 360-635-8321Web site: www.bigalsmovers.comE-mail: [email protected] have received *** *** letter of complaint regarding her move to Austin TexasThank you
forallowing us the opportunity to respond.To begin with, Big Al's was hired to load her hired ABF truckWhen she called us to schedule the movewe carefully explained to her that we most certainly can do the move, however from experience on thosetypes of moves we must have a release of liability waiver signed before we can begin the move.Especially when working with ABF since they do not have tie downs on their trucks to secure items intransitOn move day *** was given the waiver, she read it, agreed to it and signed it, see attached.Our waiver explains that liability begins when we first touch her goods and ends when the truck door isclosedAlso, she chose Option for liability which provides cents per pound for that period that we aremoving her belongings only.No moving company can be responsible for what happens to goods once they leave their possession.They have no idea who is driving or how, what roads may be taken, what the weather might be, whattraffic hazards of any type might occur, or how long it may be in transitThis is not an attempt to shiftblame, it is simply policyABF would not accept responsibility if she had hired another company tounload her goods from their truck and they damaged somethingThis is why her claim is deniedBig Al'swas not the company driving her goods to Austin Texas.It is unfortunate that this damage occurred and we understand her disappointment and frustration.Sincerely,Rhonda B***Owner

The consumer is not happy with the settlement, so at this point I am waiting for my Insurance Company to advise me on my next step of action to satisfy my customer