Complaint: [redacted] I am rejecting this response because: The business sold to me protection coverage for damage to my personal possessions up to $200, I paid the business directly $1,for this coverage (see bills of lading attached) The business--and the business alone--is responsible to me for reimbursement The corporate liability insurance carrier of the business is not a party to the agreement documented in the bills of lading The business accepted a risk not to exceed $200,in exchange for payment of $1, The business is attempting to assign its freely accepted risk to its corporate liability insurance carrier, and keep the $1,I paid for coverage Under this scheme, the business in fact is not only attempting to shift the risk to its liability insurance carrier, but make a $1,profit in the transaction It's a great idea: sell the consumer protection coverage that is not insurance, collect $1,from the consumer for the assumption the specified risk, then transfer the risk to the liability insurance carrier, and make a guaranteed $1,profit in the bargain! The problem here is that the business is attempting unilaterally to bind the consumer to reimbursement by its corporate liability insurance carrier, which is not a party to the terms specified in the bills of lading The business must reimburse the consumer for losses under the coverage purchased by the consumer directly from the business If the business wishes to submit a claim to its insurance company, subsequent to reimbursing the consumer, that is matter between those parties.This coverage provides reimbursement for the full retail value of any losses I opted for no deductible In this case, the objects are unique, signed sculptures of Inuit art made of serpentine stone They cannot be replaced or repaired to their original condition To obtain reimbursement, the business requires timely submission of its completed claim form I did so (see attachment) Subsequent to its review of the claim, the business requested submission of a formal appraisal of the objects to be performed at the consumer's expense I did so (see attachments) The appraiser, “Images of the North” Inuit art gallery in San Francisco has been in the Inuit art business for several decades, is the sole remaining Inuit art gallery in [redacted] , and is certified by the US Internal Revenue Service to appraise Inuit works of art for their tax deduction fair market value When the business did not reimburse for the appraised losses, I sent a demand letter by certified mail (see attached) After receiving the demand letter, the business referred me to its corporate liability insurance company, Liberty Mutual, to obtain reimbursement I chose, at my option, to attempt to obtain reimbursement for my professionally appraised losses from the insurance carrier to expedite closure of this dispute The business's insurance carrier refused to reimburse for the full appraised losses, offering a lower amount as settlement Since I am not bound by the agreement between me and the business to accept the insurance carrier's settlement offer, I have ceased negotiations with the insurance carrier The obligation to provide full reimbursement remains with the business The business--and the business alone--assumed the risk of my losses The business cannot use its insurance carrier as a shield to avoid direct reimbursement If I had purchased no additional coverage from the business, its liability for my losses would be limited to $per pound (see attached bills of lading) At the consumer's option, however, the consumer may purchase from the business coverage for the full retail value of losses with no deductible I paid the business $1,for that additional full value coverage up to $200, The business accepted $1,for the coverage and assumed the risk documented in the bills of lading Now, in the face of losses documented in the manner requested by the business, the business refuses to reimburse, and, instead, attempts to use its corporate liability insurance carrier, as a shield against the risk it freely assumed in exchange for $1, Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The business sold to me protection coverage for damage to my personal possessions up to $200, I paid the business directly $1,for this coverage (see bills of lading attached) The business--and the business alone--is responsible to me for reimbursement The corporate liability insurance carrier of the business is not a party to the agreement documented in the bills of lading The business accepted a risk not to exceed $200,in exchange for payment of $1, The business is attempting to assign its freely accepted risk to its corporate liability insurance carrier, and keep the $1,I paid for coverage Under this scheme, the business in fact is not only attempting to shift the risk to its liability insurance carrier, but make a $1,profit in the transaction It's a great idea: sell the consumer protection coverage that is not insurance, collect $1,from the consumer for the assumption the specified risk, then transfer the risk to the liability insurance carrier, and make a guaranteed $1,profit in the bargain! The problem here is that the business is attempting unilaterally to bind the consumer to reimbursement by its corporate liability insurance carrier, which is not a party to the terms specified in the bills of lading The business must reimburse the consumer for losses under the coverage purchased by the consumer directly from the business If the business wishes to submit a claim to its insurance company, subsequent to reimbursing the consumer, that is matter between those parties.This coverage provides reimbursement for the full retail value of any losses I opted for no deductible In this case, the objects are unique, signed sculptures of Inuit art made of serpentine stone They cannot be replaced or repaired to their original condition To obtain reimbursement, the business requires timely submission of its completed claim form I did so (see attachment) Subsequent to its review of the claim, the business requested submission of a formal appraisal of the objects to be performed at the consumer's expense I did so (see attachments) The appraiser, “Images of the North” Inuit art gallery in San Francisco has been in the Inuit art business for several decades, is the sole remaining Inuit art gallery in [redacted] , and is certified by the US Internal Revenue Service to appraise Inuit works of art for their tax deduction fair market value When the business did not reimburse for the appraised losses, I sent a demand letter by certified mail (see attached) After receiving the demand letter, the business referred me to its corporate liability insurance company, Liberty Mutual, to obtain reimbursement I chose, at my option, to attempt to obtain reimbursement for my professionally appraised losses from the insurance carrier to expedite closure of this dispute The business's insurance carrier refused to reimburse for the full appraised losses, offering a lower amount as settlement Since I am not bound by the agreement between me and the business to accept the insurance carrier's settlement offer, I have ceased negotiations with the insurance carrier The obligation to provide full reimbursement remains with the business The business--and the business alone--assumed the risk of my losses The business cannot use its insurance carrier as a shield to avoid direct reimbursement If I had purchased no additional coverage from the business, its liability for my losses would be limited to $per pound (see attached bills of lading) At the consumer's option, however, the consumer may purchase from the business coverage for the full retail value of losses with no deductible I paid the business $1,for that additional full value coverage up to $200, The business accepted $1,for the coverage and assumed the risk documented in the bills of lading Now, in the face of losses documented in the manner requested by the business, the business refuses to reimburse, and, instead, attempts to use its corporate liability insurance carrier, as a shield against the risk it freely assumed in exchange for $1, Sincerely, [redacted]