We try very hard to take care of our customers as best as we can. It is our company policy, for safety items that are easily addressed like headlights and tail lights, we will not charge labor for replacement. There was no labor charged. The only labor was for the diagnostic fees, which are...
normally a minimum charge of $60.00. When [redacted] called and explained the headlight was out and he had fixed it, he was under the impression you were okay with this. The $44.51 charged on this repair order was for the parts only. We replace headlights as a pair not only so that both bulbs will match, but usually the other headlight that is still working goes out shortly after the first. This vehicle does not have the [redacted] code for the antilock brake system (ABS), it has the [redacted] code for conventional braking system.We apologize for any communication error. We are always more than happy to discuss any concerns our customers have at any time. This is also why we ask our customers to sign the repair order authorizing any charges for parts and/or services that have been performed, so if there are any questions prior to payment we can address them. If you bring in the card that was used for this transaction, we will be more than happy to take care of the refund for you. I have enclosed a copy of the original repair order as well as statement from the manufacturer showing which brake system this particular vehicle has, for your records. Our intention was not to take advantage of anyone, it was to keep yourself and others safe on the road.
We try very hard to take care of our customers as best as we can. It is our company policy, for safety items that are easily addressed like headlights and tail lights, we will not charge labor for replacement. There was no labor charged. The only labor was for the diagnostic fees, which are...
normally a minimum charge of $60.00. When [redacted] called and explained the headlight was out and he had fixed it, he was under the impression you were okay with this. The $44.51 charged on this repair order was for the parts only. We replace headlights as a pair not only so that both bulbs will match, but usually the other headlight that is still working goes out shortly after the first. This vehicle does not have the [redacted] code for the antilock brake system (ABS), it has the [redacted] code for conventional braking system.We apologize for any communication error. We are always more than happy to discuss any concerns our customers have at any time. This is also why we ask our customers to sign the repair order authorizing any charges for parts and/or services that have been performed, so if there are any questions prior to payment we can address them. If you bring in the card that was used for this transaction, we will be more than happy to take care of the refund for you. I have enclosed a copy of the original repair order as well as statement from the manufacturer showing which brake system this particular vehicle has, for your records. Our intention was not to take advantage of anyone, it was to keep yourself and others safe on the road.