Big Al's Muffler & Brake Service Center Reviews (4)
Big Al's Muffler & Brake Service Center Rating
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Mr. [redacted], After reviewing over all the details of your complaint I have come to the following conclusion.First you were billed an additional $41.00 from the visit on 12/27/14. This amount will be reimbursed to you. Second, after speaking with the owner of the business he is happy to purchase the...
space heaters off of you for the amount of $149.76. Third, I found that the part you paid for on 12/19/14 was also replaced when the ignition kit was replaced. Being that the part was only 8 days old at the time of the ignition failure which required the new kit, we feel it’s only right to reimburse you for the labor and mark up on the part. I will be reimbursing your credit card for the amount of $346.76. I’m sorry for this inconvenience. After speaking with you on the phone I would like to state once again how thankful I am to you for bringing this matter to my attention. Thank you.[redacted]Restano Inc. Sales/Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
After reviewing over all the details of your complaint I have come to the following
conclusion.
Our technician should have been available for the service call on October 7, 2014 with
our 24 hour emergency service. The technician has been informed of his mistake.
The loose wire that was the cause...
of the problem can unfortunately happen over the
course of a heating season from the vibration of the unit as it operates. We do recommend
routine maintenance to avoid these issues.
The technician should not have done any extra work or changed any parts without first
quoting you a price and then getting your approval.
Please disregard the bill for the amount of $159.00 that was sent to you. If you have
already mailed in the payment then you will be reimbursed the amount upon receiving the
payment.
I’m sorry for this inconvenience and hope you will continue to use our services. Thank
you.