Big Apple Automotive

Initial Business Response / [redacted] (1000, 9, 2015/07/20) */ Contact Name and Title: [redacted] MANAGER Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @BIGAPPLEAUTOMOTIVE.COM My name is [redacted] I am the manager here at Big Apple Automotive, I dealt directly with Mr [redacted] Chrysler license [redacted] came into the shop June 26, for a smog testThe vehicle failed a visual inspection due to a damaged pcv hoseTo replace the hose properly, a hose assembly was needed and a quote givenMr [redacted] declined the repair and promptly complained to Big Apple Store We then offered to replace the hose for him if he purchased it the next morningMr [redacted] did not show up or callHe came in again on Monday June 29, and requested a re testWe brought the car in and found that the original hose had been replaced and also found another piece of hose damaged(likely happened during the installation of the original damaged hose) We fixed the other hose at no charge and smog tested the car and it passedSince then Mr [redacted] has complained to AAA and Revdex.comWe tried to contact Mr [redacted] to resolve his issue, but he did not return our calls This smog test was not done with motivation to "upsell" anything, it was done strictly by the rules that apply to a state certified smog technician It is my conclusion that Mr [redacted] is not due any refund at allBig Apple went beyond their responsibility to help Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Line 4) Why didn't they offer to replace the hose on the first visit? Line 7) The hose was not ripped or cut it had a wear crack all the way around the hoseIt was overlookedOn the second worn hose the pvc assembly was never mentionedWhy was it offered on the first hose and not the second hoseThey failed it the first time with a bad hose why not on the second hose? In summary: I am sure Consumer Affairs will agree with thisThe whole assembly did not have to be replaced the hoses were available at Napa and Car Quest auto partsProper visual inspection should of caught themAlso Consumer Affairs says nothing about having to fall smog test to repairNo I don't agreeI have never been contacted by the company

Big Apple Auto & I reached a satisfactory resolution which included me pulling my complaintPlease let me know how this can be accompmished

Final Consumer Response / [redacted] (2000, 5, 2015/08/06) */ Per consumer Company has resolved the issues

11/10/Response to Complaint ID 12462555: I am responding to this complaint's second notice because I could not reach the customer directly to resolve I was not aware of the complaint until the first notice was sent by mailNo refund will apply to said complaint and the following is why: Mrs [redacted] brought this truck in for an ABS light, brake light on dash, no rear running lights, no rear brake lights and a smog test The ABS light diagnosis came first with a discrepant rear wheel speed sensor, we recommended replacement of the sensor (along with fluid service as preventative maintenance) and further diagnosis, we also advised the customer that during the test drive, the vehicle hit a bump and the ABS light came on, further inspection found severe rodent damage to the wiring, likely affecting the ABS system and the rear light issues, customer was advised and aware that this type of repair can be very time consumingCustomer picked up this vehicle and returned it on Monday for continued diagnosis and smog test We found at that time that the wiring repair that was previously done had been compromised and advised the customerWe also found that the hazard lights come one when left turn signal used and right turn signal flashes rapidly, different problems than when it left)Customer was very upset that we asked about the "new wiring" and said that they had done nothing We were able to take pictures of this new wiring and have saved it to the file The customer's son "***" came by and confirmed that new wiring repair existedWe proceeded to smog the truck and decipher the new wiring Customer insisted on picking up the truck before it was completed We towed the truck to her residence because none of the rear lights were functioning properly preserving the safety of the customer Customer was very aware of this situation This truck did not return the following week for completion, we attempted to contact the customer with no response, we finally were able to reach Mr [redacted] who promptly told us that he took the truck somewhere else and some other things that were not nice Big Apple did not have the chance to complete the repair and the customer was aware of all events Sincerely, [redacted] Manager