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Big Apple Chimney

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Big Apple Chimney Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved once I get my refund check for $685.00.
Sincerely,
[redacted]

Review: I hired Big Apple Chimney to inspect and clean a chimney in a house I recently moved into. There were very quick to take my money and do the inspection and cleaning. However, since that date which was December [redacted], 2015, I still have not received my inspection report or recommended fixes for the fireplace. I called them many, many, many times and although I get Jason on the phone, Rich, who helped me never returns my call. They conveniently cashed my check, but they didn't deliver what they were supposed to.Desired Settlement: I would like my money back. After all the stress and aggravation they caused me, I don't want to deal with them anymore. Their priorities lie somewhere else. I had to hire another company to inspect and clean my fireplace since no one would believer these liars reports.

Business

Response:

We apologize for the poor customer service and have had internal discussions and meetings as to how to avoid this from happening in future.Please accept our humble apology and a full refund of $685.00.If anything else can be done let us know.Sincerely,JasonBig Apple Chimney, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved once I get my refund check for $685.00.

Sincerely,

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Description: CONTRACTORS-GENERAL, FIREPLACES, CHIMNEY BUILDERS & REPAIR

Address: 54 Aster Court, Brooklyn, New York, United States, 11229

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