Big Apple Kitchen Chinese Take Out

Review: To Whom It May Concern,My name is [redacted] and I am a resident in [redacted] Brooklyn, New York, [redacted]. I called in an order of steamed dumplings at the at Big Apple Kitchen Chinese restaurant on Friday, November *, 2013. When I arrived at the restaurant the order was never made, so I had to wait an extra 15 minutes. I paid for my order and went to a nearby store called [redacted]. I checked my order in side of the store and noticed that the order was incorrect. I went back to Big Apple Kitchen and explained to the owner that the order was incorrect. The stream dumplings that she gave me were grayish/white and hard. I usually eat steam dumplings all the time in the city and the consistency is totally different. I told the owner that I would take steamed wontons instead or a refund. She proceeds to say that the rules of the restaurant are no refunds or exchanges are allowed. I explained to the owner that any other Chinese restaurant in this area would exchange the food no problem or ask for a dollar surcharge.Since the owner was not willing to comply I decided to call the police for assistance. The local police precinct in my neighborhood is [redacted]. When the police arrived they told me that it wasn't a police issue. So, I decided to reach out to Revdex.com. The food order was a total of $4.00. The whole interaction with the owner and police made me very anxious. I am also, [redacted] and one of my [redacted]. I tried my best to just stay calm and wait for one of my family members to pick me up from the restaurant.Desired Settlement: If it is possible I would like my money back. However, I would like it to be made clear that the owner need to have better business practices.

Consumer

Response:

At this time, I have not been contacted by Big Apple Kitchen Chinese Take Out regarding complaint ID [redacted].

Sincerely,