Big Appliance

There are several reasons why this complaint is not valid and a refund is not appropriate - The customer was given an estimate prior to the technician going to the customer's home The customer has used our service on at least previous occasions and is aware of and has paid for the trip charge The trip charge includes the technicians time to diagnose a machine - The technician explained the trip charge at the time of his appointment at the customer's house - After receiving the estimate the customer waited several days before authorizing us to make the repair - At the completion of the repair the customer wrote a check for an amount identical to the estimate and gave the check to our technician - The following day, the customer called complaining about the trip charge The Service Department reaffirmed the original estimate which included the trip charge The customer responded with an obscenity There are several reasons why this complaint is not valid and a refund is not appropriate - The customer was given an estimate prior to the technician going to the customer's home The customer has used our service on at least previous occasions and is aware of and has paid for the trip charge The trip charge includes the technicians time to diagnose a machine - The technician explained the trip charge at the time of his appointment at the customer's house - After receiving the estimate the customer waited several days before authorizing us to make the repair - At the completion of the repair the customer wrote a check for an amount identical to the estimate and gave the check to our technician - The following day, the customer called complaining about the trip charge The Service Department reaffirmed the original estimate which included the trip charge The customer responded with an obscenity There are several reasons why this complaint is not valid and a refund is not appropriate - The customer was given an estimate prior to the technician going to the customer's home The customer has used our service on at least previous occasions and is aware of and has paid for the trip charge The trip charge includes the technicians time to diagnose a machine - The technician explained the trip charge at the time of his appointment at the customer's house - After receiving the estimate the customer waited several days before authorizing us to make the repair - At the completion of the repair the customer wrote a check for an amount identical to the estimate and gave the check to our technician - The following day, the customer called complaining about the trip charge The Service Department reaffirmed the original estimate which included the trip charge The customer responded with an obscenity