Big B Auto Sales

Initial Business Response / [redacted] (1000, 6, 2015/10/23) */ I sold a Suzuki GSXR AS IS with an AS IS statement signed by the customer who traded in her Harley SportsterThe customer was fully aware of these issues as to why the bike was delivered to her home, due to it having an oil link and a chain linkage missing from the chainShe was fully aware that she was responsible to pay for the issues with the bikeI got a no fraud at all - the bike was traded in at the car lotBig B is the owner of the GSXR and it was assigned to Miss ***I also explained to Miss [redacted] that her bike is only worth $4,and that's all we could give her on the purchase price

We have contacted the customer and will get this resolved The part was very difficult to located and we dropped the ball staying in contact with her The part has beenmailed to us and we should see it on Jan 6th

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We apologize for your dissatisfaction with your service on 12/5. The technician you dealt with is no longer with us. Please stop by the Queen Creek shop and Erik will refund you the $60.

Initial Business Response /* (1000, 6, 2015/10/23) */
I sold a 2008 Suzuki GSXR 750 AS IS with an AS IS statement signed by the customer who traded in her 2003 Harley Sportster. The customer was fully aware of these issues as to why the bike was delivered to her home, due to it having an oil link...

and a chain linkage missing from the chain. She was fully aware that she was responsible to pay for the issues with the bike. I got a no fraud at all - the bike was traded in at the car lot. Big B is the owner of the 08 GSXR and it was assigned to Miss [redacted]. I also explained to Miss [redacted] that her bike is only worth $4,000 and that's all we could give her on the purchase price.

Initial Business Response /* (1000, 7, 2015/08/31) */
The van was purchased with no warranty.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Network automotive told me they would not pay for the damage done at their shop, unless I used the owner's friends body shop.  So since they made me use the body shop of their choosing, they need to pay for the repair to be done correctly by a legitimate body shop. I refuse to take my truck back for a 3rd time to the body shop they made me go to. If they can't get it right after two attempts, there is no confidence they will be able to do it correctly the 3rd time. I will not accept anything other than payment in full to the body shop I obtained the original quote from. The damage WAS done on their property. The damage was EASILY visible and very noticeable when I walked up to the vehicle. And it was not there the day I delivered the vehicle to their shop. When I picked up my vehicle from their body shop the owner was in a hurry to leave and told me, I needed to pick up my truck immediately. I never told them I was satisfied with the work, and I signed nothing saying I was satisfied. Furthermore, I was never given any paperwork from the body shop showing my signature of approval or even that they repaired anything at all.

We have contacted the customer and will get this resolved.  The part was very difficult to located and we dropped the ball staying in contact with her.  The part has beenmailed to us and we should see it on Jan 6th.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted] brought his 2007 GMC to our AJ location for wiring harness issues related to dogs chewing it up and damaging it. We recommended replacing the wiring harness but his insurance company denied the claim to replace the harness and only covered repairing it.  He declined to have the harness...

replaced and decided to only go with what his insurance would pay for.  He has unfortunately had to bring it back 2 times because lights continue to come on.  Wiring harness damage is very difficult to repair and sometimes the damaged wires don't show up right away.  He has since put in a supplemental claim with his insurance and hopefully they will cover the claim.  His complaint should be with his insurance company, not with us.  Mr. [redacted] paid his deductible of $250.00