Big Bear Properties of Union Colony Brokers, LLC

Response to customer complaint I entered a contract with the customer on Dec 4thThe customer was desperate to find another property manager because she didn't feel the prior property manager was doing her jobShe needed to turn the home over to me and requested that I get the home rented right away because the present tenants were moving out in about week I understood the situation and I took the bull by the hornsI immediately introduced myself to the present tenants and proceeded to set up showings for the next weekI showed the unit numerous times but it didn't show as well because the carpet was severely worn and no blindsThere were substandard curtains that belonged to the present tenants that they were taking with themI found a family who needed a home right away due to a job change to the Greeley area from Denver and needed to get their kids enrolled in school for the second semester in the Evans areaThe new family was on section housing because she was a mother with kids who had just gone through a divorceI did a background check and called the prior property managers to check on her rental pastShe was always on time because housing paid the bill on time every monthI approved the tenant At move out, of the present tenants on Dec 15th SUNDAY (of which I am normally closed), I arrived at the home to do the checkout of the present tenantI talked to the Owner/Customer and told her there were many holes in the carpet, severely worn all over and a huge ink stain in the upper bedroomShe agreed to get the carpet changed because much of the damage was due to her animals while she lived thereI called my carpet installer and had new carpet installed the next day, the carpet ink stain patched, the rest of the carpet cleaned and had my cleaning crew in and outThis was all done in one day so that the new tenants could move in on Dec 17th so the owner/customer would not be out the valuable rent the she desperately needed In the meantime the new tenant talked to her case manager in Jeffco and her case manager(***) said it was ok if she moved in right away due to the situation and once the extensive paperwork was completed for the change to Weld county she would be entitled to back rentAs it turned out the case worker went on vacation for weeks during the holiday season and the ball got droppedNobody was around during the holidays to pick up her slackThe new tenant filed a complaint and contacted the supervisor (***)of the Denver area, to handle the case due to the non-compliance of the prior case managerI told the tenant that she must find a way to pay the rent even though housing was not payingShe first paid me $in security deposit and told me she would have Dec rent of approx$and Jan rent of $on Jan 2nd due to New YearsOn Jan 2nd she paid me $because that was all she could come up with because section had not come back from the holiday and nothing was resolvedI paid the bills for the carpet, cleaning, lock change and sent the owners rent statement on or around Jan 17th per procedureI was short the Dec rent due to the tenant not having the money and section not doing their job and moving the paperwork through On or around Jan 21st, the Owner/Customer called me DEMANDING the Dec rent which amounted to about $that was still due to herI told her the tenant had not paid it yet due to the issues mentioned aboveShe said that was unacceptable and she did not provided subsided housingShe wanted her evicted if I did not have rent sent to her that very dayI told her I could take the money out of the security deposit if she needed it that desperatelyShe agreed and I sent the $out that day She also DEMANDED all the late fees be sent to her immediatelyI scanned and emailed the management agreement that she signed and had in her possession, and outlined the section E where the property manager retains all late fees as administrative costsShe was extremely mad at this point As a side note, a few days later the tenant came in and paid the final amount owedSo as of Jan 25th the new tenant was completely paid up without any help from housingThe housing payment that would come later would pay her back what was owed I completely understand the Owner/Customers frustrationWhen tenants don't pay the rent it can be a hardship on the ownersBut I did everything in my power to lease the home in an expedited mannerI went above and beyond any other property management companyWorking on a Sunday to make sure she got the rent that she so desperately neededI pulled in all my workers in an expedited emergency to get the home ready for the next tenantsAnd returned all the security deposits to the prior tenantTalked nearly daily to the present tenant explaining how important it was to get rent to me one way or anotherI contacted section in DenverAll names are listed belowIf it was easy to get blood from a turnip, then everyone would be a property managerIf she believes this type of effort is not enough than by all means lets sever this relationshipGood luck [redacted] Case Worker Denver [redacted] Case Director of Jeffco Section [redacted] Sincerely and Regretfully, [redacted] Union Colony Brokers

Responds to rejection:
I am completely agreeable to the resolutionI will not charge the owner anything for the discontinuation of the agreementBoth parties must but be happy to make a business relationship work. I believe I was more than detailed with what transpiredThe owner misinterpreted much of what happened over the month of serviceShe will never be happyI, nor anyone else will ever be able to do a good enough job
The owner statement, rents collected from Feb, reserves, security deposit, and lease will all be mailed within a week
Sincerely,
*** ***

Hello,
Thank you for your reply. I have read the business' reply and see the only option for me appears to be either accept or reject.
I do want to accept UCB's resignation - AND - clarify there will be no penalty, no payment of any fees by me to UCB. I find that UCB is very good at leaving out the details and I want to make completely sure that that is the understanding up front! I just want them to transfer the security deposits, reserves, rents and provide correct/up to date statements of account to their replacement and me.
Would you please verify that before I move forward?
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Response to customer complaint.
I entered a contract with the customer on Dec 4th. The customer was desperate to find another property manager because she didn't feel the prior property manager was doing her job. She needed to turn the home over to me and requested that I...

get the home rented right away because the present tenants were moving out in about 1 week.
I understood the situation and I took the bull by the horns. I immediately introduced myself to the present tenants and proceeded to set up showings for the next week. I showed the unit numerous times but it didn't show as well because the carpet was severely worn and no blinds. There were substandard curtains that belonged to the present tenants that they were taking with them. I found a family who needed a home right away due to a job change to the Greeley area from Denver and needed to get their kids enrolled in school for the second semester in the Evans area. The new family was on section 8 housing because she was a mother with 3 kids who had just gone through a divorce. I did a background check and called the prior property managers to check on her rental past. She was always on time because housing paid the bill on time every month. I approved the tenant.  At move out, of the present tenants on Dec 15th SUNDAY (of which I am normally closed), I arrived at the home to do the checkout of the present tenant. I talked to the Owner/Customer and told her there were many holes in the carpet, severely worn all over and a huge ink stain in the upper bedroom. She agreed to get the carpet changed because much of the damage was due to her animals while she lived there. I called my carpet installer and had new carpet installed the next day, the carpet ink stain patched, the rest of the carpet cleaned and had my cleaning crew in and out. This was all done in one day so that the new tenants could move in on Dec 17th so the owner/customer would not be out the valuable rent the she desperately needed.
In the meantime the new tenant talked to her case manager in Jeffco and her case manager([redacted]) said it was ok if she moved in right away due to the situation and once the extensive paperwork was completed for the change to Weld county she would be entitled to back rent. As it turned out the case worker went on vacation for 2 weeks during the holiday season and the ball got dropped. Nobody was around during the holidays to pick up her slack. The new tenant filed a complaint and contacted the supervisor ([redacted])of the Denver area, to handle the case due to the non-compliance of the prior case manager. I told the tenant that she must find a way to pay the rent even though housing was not paying. She first paid me $1144.00 in security deposit and told me she would have Dec rent of approx. $600 and Jan rent of $1200 on Jan 2nd due to New Years. On Jan 2nd she paid me $1144.00 because that was all she could come up with because section 8 had not come back from the holiday and nothing was resolved. I paid the bills for the carpet, cleaning, lock change and sent the owners rent statement on or around Jan 17th per procedure. I was short the Dec rent due to the tenant not having the money and section 8 not doing their job and moving the paperwork through.
On or around Jan 21st, the Owner/Customer called me DEMANDING the Dec rent which amounted to about $500 that was still due to her. I told her the tenant had not paid it yet due to the issues mentioned above. She said that was unacceptable and she did not provided subsided housing. She wanted her evicted if I did not have rent sent to her that very day. I told her I could take the money out of the security deposit if she needed it that desperately. She agreed and I sent the $500 out that day.  She also DEMANDED all the late fees be sent to her immediately. I scanned and emailed the management agreement that she signed and had in her possession, and outlined the section 11 E where the property manager retains all late fees as administrative costs. She was extremely mad at this point.
As a side note, a few days later the tenant came in and paid the final amount owed. So as of Jan 25th the new tenant was completely paid up without any help from housing. The housing payment that would come later would pay her back what was owed.
I completely understand the Owner/Customers frustration. When tenants don't pay the rent it can be a hardship on the owners. But I did everything in my power to lease the home in an expedited manner. I went above and beyond any other property management company. Working on a Sunday to make sure she got the rent that she so desperately needed. I pulled in all my workers in an expedited emergency to get the home ready for the next tenants. And returned all the security deposits to the prior tenant. Talked nearly daily to the present tenant explaining how important it was to get rent to me one way or another. I contacted section 8 in Denver. All names are listed below. If it was easy to get blood from a turnip, then everyone would be a property manager. If she believes this type of effort is not enough than by all means lets sever this relationship. Good luck.
[redacted]   Case Worker Denver
[redacted] Case Director of Jeffco Section *
Sincerely and Regretfully,
[redacted]
Union Colony Brokers