Big Bear Vacations Reviews (2)
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Big Bear Vacations Rating
Address: P.O. Box 110410, Big Bear Lake, California, United States, 92315-8924
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www.bigbearvacations.com
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Initial Business Response /* (1000, 9, 2016/03/07) */
There were multiple i-pads lost and found during this timeThere was confusion in the lost and found department
It was matched and sent out by UPS and showed delivered 2/Big Bear Vacations apologizes for the inconvenience,
miscommunication and delay
Initial Consumer Rebuttal /* (2000, 11, 2016/03/07) */
The iPad has been returnedNo further communications with BBV
Initial Business Response /* (1000, 5, 2016/01/27) */
Big Bear Vacations offers a 24-hr phone number for guest cleaning and maintenance concerns that is available during a guest stay. Big Bear Vacations would have gladly sent a cleaning team to address any concerns but there is no record of a call...
during their stay.
Big Bear Vacations is refunding the cleaning fee.
We apologize for any inconvenience.
Initial Consumer Rebuttal /* (3000, 12, 2016/02/22) */
The business wrote it would refund my fees, but they have not done so. Please let me know how best to handle this.
Final Consumer Response /* (2000, 15, 2016/03/07) */
Yes company provided the refund