Big Blue Investments

My name is [redacted]. I currently live at [redacted]. I been living here since 10/31/2014. When I moved in I was given an inspection paper to go through the apartment to see if there was any repairs that needed to be made. I marked down that the kitchen floor was coming up bad, its by the oven like its coming apart, one of the kitchen doors are really loose.So loose that it looks like it could come off the henges.The front door is really hard to open and close, the door under the sink is broke and loose as well and under that the wood is broken and peeled off alot on both sides.I took pictures and made videos of what is not fixed as well. The sink and toilet was broken, they were the only things that she came and had fixed. The first time the toilet was fixed which was 17 days after I moved in,it was because I heard noise from it that would last along time, the second time was on 11/22/2014and that water was leaking from at the bottom around the toilet,and the sink was fixed as well that day.After it was fixed she came back a few days later, gave me a invoice paper and said I need to reimburse her $125 because the maintenance men told her the sink and toilet was broke because someone pushed both back with force, which I didn't do. I was being harrassed about it and had questions asked to me that didn't perain to the sink or toilet. Im a 8 month pregnant women. I could hardly bend down to tie my shoes let alone push back a sink and a toilet. The other repairs are still not fixed till this day. I even called the landlord [redacted] and asked if I could have a copy of the inspection paper and she hung up the phone in my face rudly. Im just afraid that she won't give me my deposit when I move out or won't fix the repairs and will accuse me of making the damages like she did with the sink and toilet and will make me pay her.Desired SettlementI would like to have money taken off my rent for all the repairs not being fixed in my apartment.Business Response This situation began when the tenant had a leaky toilet. A licensed contractor, who we have used in the past, replaced the interior workings of the toilet. Days later (on a weekend) the tenant called telling us that there was water coming out of the toilet. My manager entered their unit to find that toilet was off the wax ring and the vanity had been pulled off the wall. A girlfriend was on the couch holding her stomach and moaning loudly as if in significant pain. Water had drained out of the toilet from the bottom after it had come off the wax ring and was on the floor. Further, the p-trap on the vanity had been broken and water had come out on the floor. At that time we immediately called the same maintenance guy; however, he did not answer the phone. Due to the urgency of the issue (water damage and non-operable toilet) we called another maintenance person we had used before. The item was fixed and the bill was $125. It was the maintenance person's opinion that the issue could have only been caused by a stronger force and that this is not something that "just happens." At that time we told the tenant that we would pay the contractor the $125 but that due to the cause (not standard wear and tear) the full charge would need to be reimbursed by them. At least one week later we received a phone call from what we were told was the tenant's mom, which actually ended up being the tenant's girlfriend, threatening us with legal action and requesting documentation about the make/model of the toilet as they were planning on suing us because the toilet wasn't replaced when they moved in. The threats were very unclear and due to the yelling and lack of productivity on their end I hung up the phone. We were told by the original maintenance person that they had also filed a complained against him blaming him (the contractor who replaced the inner workings of the toilet) for causing the toilet to come off the wax ring one week later. Due to the many threats from the tenant and her girlfriend, we have not pushed further on the charge and have not reached out to them on this issue in weeks. If it wasn't for their threatening phone call from their fake mom we wouldn't have even had a discussions with them on this issue since we provided them a copy of the bill the day after the issue. We have had multiple complaints about this tenant having very loud fights with her girlfriend. In many cases people who witnessed these fights occurring outside were scared for the girlfriends safety and felt like they should have called the police. Their father has physically and verbally threatened a long-time tenant that lives below them after that tenant asked them to try and keep it down. Despite these issues, we have not confronted the tenant or proceeded with any evictions despite tenants threatening to vacate due to their fights. My manager has been threatened physically and legally by this tenant on numerous occasions. Further, we posted notes on all of the tenants doors recently regarding parking issues. While my manager was posting this notice on this tenants door, the girlfriend approached my manager assuming that this was an eviction notice. It was simply the parking notice written by me, the owner. Despite this fact, the girlfriend was very confrontational and threatening. We will end up eating the $125 charge that was likely caused by a strong force caused by a fight, despite the fact that we have every right based on the lease agreement to charge them for it.Lastly, the tenant rented the unit is as-is condition. The items that are being brought up by the tenant were pre-existing items that we indicated would not be updated as part of their renting the unit. The unit had blinds, despite their lie on the move-in check-list. The unit had screens, despite their lie on the move-in check-list. Last time we saw the unit it still had both blinds and screens. I have attached their move-in check-list for your analysis. We specifically explained that the cut vinyl flooring in the kitchen and all other items that were not in good shape were the reason the unit was being rented for less than the prevailing market rent at that time. If they didn't rent the unit we were planning on updating further and charging significantly more. They wanted the unit anyway. The move-in check-list is specifically for tenants to outline any items they see so that we do not fault them upon move-out. If an item is on the move-in check-list there is no way we can blame the tenant for causing it upon the move-out inspection so their concern about us not returning their deposit due to the items on the check-list is counter to the purpose of the move-in check-list. It is a wonderful service that Revdex.com provides, an avenue for all people to give and get feedback for services. Unfortunately, in this case, Revdex.com has provided a voice to someone that is causing us and many of the other tenants at this property great stress. Now, their complaint and this response will be public. I hope that Revdex.com does what is right and resolves this issue without further damaging me and my manager. We have and will continue to leave this tenant alone and allow them to try and live peacefully with the other tenants at this complex and hope that they try and become better neighbors. We further hope that the threats from this tenant subside. If threats and slanderous comments continue, we will have to proceed with legal action.