Big Bob's Flooring Outlet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
It seems AStevens waited many months and now advised me I owe additional funds.? On the day when the work was completed AStevens advised me to pay the bill and at that time I apprised them on the phone that charging me almost three times? the original estimate was unacceptableAfter the owner of AStevens harassed me on the phone for over one hour, he informed me to pay what was “fair”I responded to the owner the amount originally quoted for the work as fairI paid this amount in full on that day and the issue was closedLikewise, I advised AStevens the work was not completed satisfactory and on the Job Invoice itself, I wrote the words pending alongside Work Acceptance.? With your efforts of deflection of the real issues aside and a desperate defense of a losing argument, the original issues have not been resolved.? First, the Goulds J-pump installed by AStevens on 6/*/does not work properlyWater flow does not function correctly in every room in the houseAdditionally, using more than one source of water simultaneously reduces the amount making it unusable.? Second, AStevens is trying to collect money almost “three times” the original quoted amount for an installed Goulds J-pump which is similar to a “Bait-and-switch” tactic.? I would also like to respond about “A Stevens is a long established, well regarded regional company”A quick check of the reputable yelp.com which publish crowd-sourced reviews about local businesses shows that AStevens has 71% unsatisfactory reviews and on a scale of to rates as a low 2.5.? ?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Preliminarily, it is worth note that only after AStevens Plumbing & Heating (hereinafter “Stevens”) began collection efforts against this client for past-due monies, did the client file this retaliatory claim? This contract began with client complaining about low water pressure despite
recent check-valve replacement by another contractorWithout more, we recommended pump replacement, quoted a price, and client hired usAfter install, pressure still low? Stevens told client the next step would be to access and assess the check-valve, via the well-headClient subsequently located well-head, called Stevens, and we recommended a course of action entailing specified additional charges, which client approvedOur tech began work at the well-head, and subsequently found a hole in the below-grade pipe serving the house ? The discovery of the hole in the pipe explained the low-pressure issue, and allowed us to present client with a lower additional-cost repair strategy / course of actionClient provided written authorization to our tech to proceed, and said “do whatever it takes to fix the problem.” The repair was accomplished, and pressure was restored in all but a bathroom, traceable to a fixture issue? Client now claims amnesia regarding his authorization to us to provide additional labor and material at additional charge, notwithstanding his signed, dated authorization to do so

By way of follresponse to the client’s reply to A Stevens’ response to the client’s complaint, please be reminded that only after A Stevens began collection efforts against this client for past-due monies, did Client file this retaliatory claimFor four months after Stevens completed the work, Client was apparently satisfied with the work, but made no effort whatsoever to pay for it? Client’s reply restates his initial complaintInasmuch as A Stevens previously addressed same, a restatement by A Stevens is unnecessarySuffice to say, it is counter to all good business practice, to continue in the employ of a client who authorizes work but refuses to pay for itMarc Bosser is such a client? To sum up, Client had another contractor perform work, prior to A Stevens’ involvement, which Client deemed unsatisfactory(Modus operandi?) Client next contacted A Stevens, who identified issues, provided a price to remedy same, and, once work began, identified additional issues unknowable beforehandA price was provided to Client before work on the additional issues commenced? The additional work was undertaken by A Stevens at Client’s request, only after Client’s verbal and written authorizations to do so were received by A StevensThose authorizations belie Client’s claims to the contrary, and form the basis of the litigation A Stevens will commence, absent full and immediate payment for all labor and materials provided Client by A StevensNo amount of subterfuge will avoid either payment, or collectionA Stevens is a long established, well regarded regional company, secure in the knowledge that Client’s libelous rants are without basis? It is all well and good to put up a smokescreen after the fact, however, this is quite simply a case of a client who is attempting to avoid a contractual obligation to pay for labor and materials providedResolution of his home plumbing issues apparently exceeded his means, and he now seeks to have someone else subsidize his cost of living

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There were no copies of photos or a report in the response I was given.  When speaking with Mr. G[redacted] over the phone, he was only willing to provide certain parts of the report and only mentioned one picture.  I was present at the time of the inspection and did see the test strips and photos.  There was only one small area of urine along several areas of the carpet falling apart.  The inspector stated to me and confirmed that only one area that was fraying had small trace of urine, the others did not.  Hence, only part of the report being revealed.  The inspector stated that the he could see the entire seam all across the room.  Proper installation would not have that issue.  Even if without the urine or carpet fraying dispute, you should not be able to spot a seam in the carpet so easily.  This business has provided poor customer service from the top level to the bottom.  The corporate office has even failed to assist with the issue, after speaking with Pam several times and her stating that she would address with Mr. G[redacted] and get back to me.  While I feel that the carpet should have been replaced as I was told it would be from the installer, I was not even asking for that extreme.  However, I feel the carpet should at a minimum be repaired at the expense of the business.  It was very clearly not caused by urine.  This carpet has had issues since a couple weeks of being installed.I have been told by the corporate office that the G[redacted] family is a very Christian oriented and well rounded family with good business ethics.  If this was the case, the owner would not be able to sleep at night knowing they are not standing behind their products, being dishonest and cheating customers out of what they have paid for and what is due to them based on poor work from the individuals that they employ.
Regards,
[redacted]

We received a call from Mr. [redacted] requesting his money back , we told him we could not do that , because materials have been cut to his order, and our policy is all sales are final, as our invoice says.. we did offer him the 50% re-stocking fee..as our invoice says..and he said no,...

he wants his money in full.. I told him we have an agreement by him signing our invoice..and there is a copy of his invoice attached to this email.. Respectfully   (store manager) [redacted]

Per telephone response: The consumer stated that yes the company did send someone out and the matter has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The inspector that came to my home to inspect the carpet indicated to me that I should ask for a copy of the full report due to the fact that there are standards on how carpet is to be installed and if it was installed to these standards, urine should not cause this issue.  He also noted that the seam was noticeable thru the entire room which is not normal with proper installation.  If urine was the issue, the carpet would be falling apart in other areas, not just a seam.  The inspector did note a small detection of urine in one area on the seam, however it was stated this should not be enough to damage the carpet.  The owner is failing to mention that the inspector took 4-5 pictures and test strips, only one showed a positive urine.  The other areas of damage showed no urine.  The owner should be forced to provide the full report and all pictures, not just one.  An honest business owner would do this without being forced in a court to do so.  Of course, if you send the same installer out each time, he is not going to admit that he made a mistake with the installation.  This is the same installer that told me the carpet was defective, as he tore it apart even more and informed me that they will need to replace at their expense due to carpet being defective.It is obvious that Martin is hiding all of the evidence from the inspection and only wanting to provide the small portion that is in his favor.  I should not have to pay again for their mistake.  Unfortunately, this is the treatment consumers receive when there is no one at a corporate level to oversee the practices of the business.
Regards,
[redacted]

Mrs. [redacted] purchased carpet from our store. It was installed in the spring of this year. She did have a legitimate service call, shortly after...

original installation. Our installers use a type of iron that send radio wave thru carpet and activates the seam tape to keep the seam together. The original spot was from the iron not activating the seam tape. My installer reactivated the seam tape with his iron and fixed the issue.
Mrs. [redacted] called in the fall and stated that her seam was coming apart. We sent the original installer back to inspect carpet issue. My installer found that the carpet was delaminating. Delamination can be a manufacturing issue or an onsite condition. My installer reported to me that he thought it was from animal urine. Mrs. [redacted] stated that she didn't have any knowledge of any accident that occurred. I explained to her that it could be too much latex in the backing, which is a manufacturing problem, or it could be a reaction that occurred from animal urine. I also explained to Mrs. [redacted] that animals are attracted to the smell of latex used in carpet seam tape. If they do use urinate on carpet that they typically will do so at a seam. We filed a claim with the manufacture to see what was causing the issue. The manufacture sent an independent inspector out to her house.
I received notice from the manufacture that there were no manufacture defects with the carpet. The inspector which is certified by the carpet and rug institute, stated that the delaminating was caused by animal urine. I will attach the photo of the document for inspection. The inspector found that areas along the seam where delamination occurred tested positive for urine. Mrs. [redacted] was notified of the report.
I am sorry that Mrs. [redacted] had a negative experience at our store. I have no problem talking to her to help find a remedy to repair her carpet. I would ask that she cover our cost to do any repair. Due to the fact that it is an onsite condition and not a manufacture issue we are unable to provide new carpet for her.
Martin G[redacted]
812 299 9500%3

Review: I paid for in full for carpet and vinyl floor coverings in the amount of 1775.79. The owners of the home we live in told us we could not put the flooring in. We immediately called Big Boys Flooring Outlet to tell them to cancel the order. They stated the flooring had been cut to measure and would not be able to refund the money. We called consumer affairs this morning and talked to a representative who said since we did not sign a contract we should contact the Revdex.com and file a complaint. The amount was pd. on 7/19/2016. The install date was 7/29/2016. We cancelled the install.

All we want is our money back. My wife and I are both seniors and we live on a limited income. We can't afford to loose out on this money.Desired Settlement: We would like a refund of monies paid less some adjustment fee for their troubles.

Business

Response:

We received a call from Mr. [redacted] requesting his money back , we told him we could not do that , because materials have been cut to his order, and our policy is all sales are final, as our invoice says.. we did offer him the 50% re-stocking fee..as our invoice says..and he said no, he wants his money in full.. I told him we have an agreement by him signing our invoice..and there is a copy of his invoice attached to this email.. Respectfully (store manager) [redacted]

Business

Response:

In response to Mr. & Mrs. [redacted] offer of $250.00 restocking fee, we must reject the offer. If they would have taken a minute to read the disclaimer, which is directly above the signature line where he signed or at least asked what it said they would have known about the 50% restocking fee. We don't feel that we should wave the fee the because they did not take the time to read what they were signing. we cut the material to their specifications in good faith that the sale was closed. however taking into consideration, their senior citizen status, we are willing to accept a 25% restocking fee which is $443.95.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.