Big Boy Moving and Storage

I'd give a stars to Big Boy Moving and Storage I moved from Miami to Atlanta and was very disappointed overall by the move I was prepared to call Revdex.com on them, but the guys who delivered my stuff in Georgia were great, so they saved the experience Issues: Pricing bait and switch: I was originally quoted about $1,by [redacted] for a full pack and move based on a phone estimate, much less than competitors I had competitors come and do an in-home estimate I then sent that in-home inventory list and [redacted] updated the Big Boy estimate to $2,for my 10th floor bedroom move from Miami All seemed to be fine at first The problems started when the move crew arrived ZEB, the move crew manager, is just a crook The minute he stepped into our apartment he started huffing that the move looked much bigger than was on his paperwork Since he hadn't even gotten past the front door when he started this hustle, I realized immediately they were trying to up-chargeUltim

Big Boy Moving is TERRIBLE! Avoid this company! So, it begins with a pretty good quoteThen that quote goes up when the rep calls me back weeks later to confirm that we are still on and that the inventory is the same or has changed (it changed slightly, I removed some items)However, things are still on a relatively even keel...that is until the day of the pick-up! We were told the driver would be be there no later than 1pm on the 25th Aug1pm comes and no driver, no callI called Big Moving who told me that the driver's truck broke down the night before and he was at a garage in Newark trying to get it fixedThey also said that they were see if they could secure a different truck, but they also assured me that it was unlikely Let's reflect for a momentThe truck broke down the night before he was to arrive for pick-upIf I had not called Big Boy Moving, I would never have known what had happened! NOT GOOD! But, sadly, it does not stop there! The driver calls me, not long after hanging up with Big Boy Moving, to let me know the situation and that he was "doing everything he could to make it there tonight"Several calls later, I am told that he and the one mechanic were on their way somewhere like miles or something away to pithe part and then they were going to put it in his truck! *groan [redacted] Cut to the arrivalThe driver finally makes it to our house around 7:30pmHe gets out, along with his two helpers, and assesses the load"Oh," he assures my husband and me, "this looks easyShould have this loaded up in no time"And by "no time", he meant and a half hours! Our only furniture was a small dinette set, hard chairs, a desk, an arm chair, a bed and the rest was boxes and plastic totes - from a small one bedroom house He sat working on the paperwork while his two helpers did the packing/loadingPacking tape was the "flavor of the night", as they went through roll after roll, eventually trying to charge us $extra for 19(!) rolls of tape just to tape our plastic totes! So at at 11:30pm I was finally able to leave for our new home hours away (I had to be at a job interview the next morning and had expected to be leaving by 8pm) BIG BOY TAKES YOUR BELONGINGS TO A WAREHOUSE A week goes by, not call from Big Boy as to when we could expect our stuffHusband calls Big Boy, and is told that it's in New York, should be loading that weekendWe were happy, as we wait for the call that never comes! :( My husband follows up the next week, told that it's still sitting in a warehouse in New York! It's not until the 3rd week of him calling, asking them to provide shipping info that we learned it was scheduled to arrive that Tuesday between 12pm & pm, nearly weeks after we moved! When we booked we were told a week, NOT weeks! Delivery day: pm comes around and no driverWe try reaching Big Boy, but no one wants to answer the phone, nor do they want to return our call after leaving voicemail as to no-show driverAround 4:driver calls to say he ran into truck trouble and is running late, saying he should be there around 6-6: 6:rolls around, still no driverWe tried calling him back on his cell, but he was clearly not taking ANY callsSame for Big Boy! I left a message saying I will call the cops if my stuff doesn't arrive Driver finally shows up at 7:30-ish! The driver, and his partner, get out of the truck (a white Enterprise rental truck!!), both reeking of marijuana (this is not a joke, it was very strong) It's now 8:They've just finally gotten ONE thing off the truck and upstairs to our apartment: the box spring! Mind you, during the hour that led up to them bringing it up, we had to hear over and over this was a "long-haul job" and that we should be paying them more! The one guy cornered me down by my car (I moved it to let them get closer to the building) tell me that I need to give them more money, he was not being nice, he was being insistent so much so that it prompted my husband to go downstairs and intervene! I FELT SCARED, VULNERABLE, INTIMIDATED AND VICTIMIZED! Around 9:30, with not very much unloaded, my husband went downstairs to take the dogs outFirst thing he smelled was marijuanaThe driver and his partner were leaning against the truck, smoking something that smelled like marijuana!They finally finished unloading about 10:pmWe unwrapped their moving pads from everything to help get them out fasterNeither one of them offered to help put the bed frame and bed together, they dumped all of our stuff into our livingroom, but at that point, we did not careBefore they rolled out, the helper came up to use the bathroom, and when he came out, he turns to my husband and says, "Hey, you got a little somet'in extra to help us out?" to which he replied, "Nope." We have written and called Big Boy but they have not responded or apologizedMost of my boxes were crushed, my totes were crushed too, some of my stuff was ruined