Big Boy Restaurant

The employee named is not a manager or a trainer. He is one of the the sales staff. He has said that he did not tell the customer that the machines didn't clean well but that high efficiency machines do not remove lint like the old high water usage ones. Our exchange policy is one of the most liberal in the industry and after that period the manufacturer's warranty is in effect. We have had customers get good response form Maytag in the past and still encourage the customer to contact them.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]they have consistently lied to me.  [redacted] had the nerve to say that your complaint was the 1st  he was hearing of it.  I refreshed his memory.    He proceeded to have excuse after excuse.  We will accept the freezer door replacement,.  We will not accept their treatment of us.  I would prefer my complaint & bad review for service stay open, so that others may be made aware.
Regards,
[redacted]

The salesman at Brothers Main, [redacted],  told me that they WOULD NOT HONOR the price they sold it to me for.  At the [redacted]e he told me this the washer was available on their website.   After I put a comment on Facebook Brothers Main thanked me for pointing that out and took the washer off the website. BBrothers Main claim they price match".  I paid for the washer/dryer and warranty on both.  8 days later they claim they can't match the price.  This is false advertising and/or an attempt to bait and switch. II justwant the washer and dryer I paid for.

I have made sure that the refund has been processed and will contact the customer with further options to repair or replace the stove panel.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It simply is not true that NSI does not offer extended warranties. I received a bill for an extension on my washing machine warranty today. I think Brothers Main should pay for the warranty for 60 months beginning when they activated my account in december 2013. This seems fair to me, because I paid for 60 months of warranty. It also seems fair to me because I was unable to receive service in 2012, when I first needed it, and have been surprised by the need for 2 additional servicings (currently the main electronics panel is scheduled to be replaced tomorrow), and I still suspect chronic damage to my washer from the 2012 unserviced problem. I am not satisfied with "can't", particularly when I recieved a bill for hat they tell me isn't available!
Regards,
[redacted]

We do not have a Store Manager/Trainer so we do not know who the customer talked to but we have never trained or instructed our staff to not sell this machine. We sold over 70 of this model in 2015  and have had few problems or complaints. This does not include literally hundreds of similar...

models sold during the same [redacted]e. We feel that our 30 day exchange policy is extremely liberal and that people should be able to determine if a machine is not going to work for them in this [redacted]e period. Due to the low water usage in High Efficiency machines, they do not remove lint as well as the older high water usage ones.We offered to sell the customer a different model at a wholesale price and then they could sell the one they don't like. As the machine is still under manufacturer's warranty, we have encouged the customer to work with them to see if there is a mechanical issue with their unit.

The freezer door for the customer was received by us. Our records mistakenly indicated that the customer was informed of it and we were waiting for him to contact us for installation. We have contacted the customer and scheduled installation of the door.

NSI does not give us any option to extend past the five year mark. The reason that warranties are not registered at time of sale is that they want us to supply the serial number of the unit that is delivered and that the warranty would then start at time of sale not at the time of delivery which in some cases could be several months after the sale date.

We are still willing to honor the price but the washer is still not available to us. We have kept the sale open at the sale price and will honor it if and when they model is open for us to buy from our LG distributor. The distributor has indicated that the model in white will be in stock by the end of September but they have no information as to when or if the red version will be open to buy. If the red model comes in we will contact the customer.

The warranty should have been entered as soon as the customer has the product but, mistakenly, was not. We are not sure why the issue was not resolved in 2012 but when it came up in 2013, we contacted NSI (the warranty provider) and got the warranty instated. The NSI process in these cases is to...

enact the warranty from the original start date until the original end date. They do not give us an option to extend the policy past the initial 5 year date.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]