Big Boys Toys Auto Sales

I am rejecting this response because: They are lying I did not instruct that the labels be switched I did not observe the labels being affixed (even when the package clearly was prelabeled by me) I only approved what the labels said not which packages they were applied to Pathetic that this how a business I have used for over ten years treats a loyal customer

I am rejecting this response because: They are lying. I did not instruct that the labels be switched. I did not observe the labels being affixed (even when the package clearly was prelabeled by me). I only approved what the labels said not which packages they were applied to. Pathetic that this how a business I have used for over ten years treats a loyal customer

Dear Revdex.com,    After reading Ms. [redacted]'s complaint to Revdex.com, I would like to give you some information from The UPS Store regarding this issue. We understand this customer is stressed, however we have spoken to her on numerous occasions over the phone and in person...

regarding the issue of her packages. We informed Ms. [redacted] that the packages were addressed to the locations SHE had provided and had arrived without any delay. This customer had our employee [redacted] assist her in getting the packages labeled. Ms. [redacted] has neglected to inform you that our employee [redacted] correctly labeled her packages and it was Ms. [redacted] who instructed [redacted] to switch the labels, thus causing the packages to arrive at the unintended locations. Our staff went above and beyond to assist Ms. [redacted] in her packaging needs. Ms. [redacted] had stated that her family members don't speak to one another and that she wanted to makesure that these packages arrived to the exact locations, which was done according to her specifications. Ms. [redacted] mixed up the addresses, which is her responsibility not the UPS stores. We shipped the packages to the exact locations SHE specified.    After trying to file a claim with UPS and being rejected, Ms. [redacted] came into the store to speak with [redacted] personally. She was informed that the packages arrived to the locations that were entered on the label and that no refund would be given. Ms. [redacted] then told [redacted] that she is upset with the answer given to her. She proceeded to tell [redacted] that she would stand in the store and tell each customer not to ship at our location and that she would also picket in front of the store to tell other customers not to enter the store, even though we provided our service correctly according to the specifications she gave us. Ms. [redacted] then proceeded to come back to the store 2 weeks later and harass another employee named [redacted] and started taking pictures of the inside of the store and pictures of [redacted] without her approval and the customer then left the store.    Soon after she placed a complaint on [redacted] stating that the UPS Headquarters sided with the store. She mentioned in the [redacted] review that the store didn't follow protocol. This statement is incorrect because the store followed protocol and contacted Customer Service and let them know that the customer has said that the wrong boxes were delivered to the wrong destination. However, UPS Customer Service advised me that the packages were delivered to the locations listed on the boxes correctly.    If there was any wrongdoing or negligence on the UPS Stores part, we would have gladly reimbursed Ms. [redacted]. However, in this case the UPS store and UPS did their jobs correctly according to the information and specifications provided by Ms. [redacted]. Furthermore, it is very tough trying to work with a customer because she has been bullying/threatening employees of The UPS Store. This particular store has been running for 10+ years and has helped serve the packing and shipping needs of many in the community.