Sign in

Big Brand Water Filter, Inc.

Sharing is caring! Have something to share about Big Brand Water Filter, Inc.? Use RevDex to write a review
Reviews Big Brand Water Filter, Inc.

Big Brand Water Filter, Inc. Reviews (2)

Ms. K[redacted] has a water filter system she purchased in 1989. It was not...

purchased from us. She insisted that troubleshoot and help her out with the system. I explained we are a parts distributor, we didn't sell her the system and could not help her.
Ms. K[redacted] kept insisting I help her and I told her I could take an order based on part numbers. I told her to call a local water treatment dealer in her area but she didn't want to spend money to pay someone to troubleshoot her system. She called many times, hung up on me and tried to get my other staff to help her. I finally called her back and asked her not to call here again.
At times I assist engineers in the design and implementation of large scale systems. We do not have the resources to offer free engineering and troubleshooting on equipment that was purchased from competitors.
Regards,
D[redacted]
Big Brand Water Filter, Inc.
www.bigbrandwater.com

+1

Review: I am looking for a Reverse Osmosis filter replacement. As such I googled the name Ametek Water Filter as written on my operating instruction m**ual. The first name on goggle was Big Br**d Water Filter Inc. Looking thru their inventory, they seemed to have 1 of the filters, but I had a question on the 2 filter of the 2 stage system. I call ###-###-#### 6/24 **d talked to D** who, took my number telling me he had 3 calls on hold - he would call me back. He did not. 2 days later, on Friday 6/19 I called **d got D** again (Service Tec). I tried to read him the heading on my instruction m**ual of my filters, but D** immediately cut me off rudely, saying "we don't have that" ...even tho their web site shows, as it seems, they do - the Ametek Br**d of filters. After being hung up on, I called back **d said to D**, I just have a question about the filters - if you have the appropriate filter for a system installed in this house in 1996. D** became beligerent, talked over me **d hung up again. I called the main number **d talked to **gel **d asked for a different Tec th** D**. I told **gel after being hung up 2x I did not w**t to speak to D** - that he was extremely rude, just terrible customer service. **gel apologized **d told me Se**, the other Tec would be in next week **d I could call him for questions. I received a call @ 12:53 on 6/19 phone number ###-###-####. The voice I'm sure was D**'s. He left this message, which I saved on my cell phone: " This is Big Br**d Water Filter. Look, you need to stop calling here, ok, you are harassing us. We didn't sell you equipment, ahhh, we don't know what your system is, **d we don't have ** obligation to do technical support **d troubleshoot a system that you bought somewhere in 1996..."Desired Settlement: I have absolutely no desire to deal with this company ever again. B.Brand should know of Dan's rudeness, his refusal to listen & even try to answer a basic question: does the 2nd container need to be changed in a 2 RO stage system. Big Brand has the filters, they have the 2 stage system...This isnt an inappropriate question. And then to receive a completely unacceptable call, saying I'm harassing him..unbelievable! Please do not give B.Brand any info about me. Dan seems to be unstable.

Business

Response:

Ms. K[redacted] has a water filter system she purchased in 1989. It was not purchased from us. She insisted that troubleshoot and help her out with the system. I explained we are a parts distributor, we didn't sell her the system and could not help her.Ms. K[redacted] kept insisting I help her and I told her I could take an order based on part numbers. I told her to call a local water treatment dealer in her area but she didn't want to spend money to pay someone to troubleshoot her system. She called many times, hung up on me and tried to get my other staff to help her. I finally called her back and asked her not to call here again.At times I assist engineers in the design and implementation of large scale systems. We do not have the resources to offer free engineering and troubleshooting on equipment that was purchased from competitors.Regards,D[redacted] Big Brand Water Filter, Inc. www.bigbrandwater.com

Check fields!

Write a review of Big Brand Water Filter, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Big Brand Water Filter, Inc. Rating

Overall satisfaction rating

Description: WATER FILTRATION & PURIFICATION EQUIPMENT

Address: 2088 Anchor Court #B, Newbury Park, California, United States, 91320

Phone:

Show more...

Web:

This website was reported to be associated with Big Brand Water Filter, Inc..



Add contact information for Big Brand Water Filter, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated