Big Bright Bounces

------ Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Fri, Aug 5, at 3:PMSubject: Fwd: *** / *** ***To: ***@myRevdex.com.org---------- Forwarded message ----------From: rovena b*** Date: Fri, Aug 5, at 1:PMSubject: *** / *** ***To: [email protected] ***,I am replying to complaint #*** in regards to a refund*** *** she reserved the equipment on 6/13/ for a party on July 4th. The customer called on 6/29/ to cancel her event due to medical issuesWe have canceled the reservation on 6/29/2016. Our policy is $down to secure the reservation with a balance due week before the eventIf the customer cancels a reservation due to inclement weather we refund 80% of the total back to them with the remaining 20% to be keep on file for any future events (See attached rental agreement) with all documents pertaining to this case. Since her cancellation was not due to inclement weatherOur policy is $is non-refundableWhen the event was cancelled they stated they would like to reschedule for a future date, so instead of keeping the $per the contract that should have been non-refundableAs a courteous due to her medical issues and her looking to reschedule (another event in the future) we explained via phone to the customer that we would refunded $(80%) and kept her $(20%) credit on file to be used toward another eventThis would have allowed her to use the credit ($67.84) towards a future event without losing the $non-refundable fee. At this point we have on file $in credit which could have been used towards any future eventsWe would be happy to revert back to the contract which would be $non- refundable( meaning we keep the $50.00) and we would issue another refund of $to equal the $currently kept on fileShe would no longer have any credit on file and would only be issued a remaining $per the contract. All refunds are issued within 7-business days after the events have been canceled this allows us to issue any credit slips, refund the card and cancel the event*** *** *** event was canceled going into a very busy holiday weekend with office personnel out of the office from July 1st - July 5th to issue any refunds, paperworkcredit slip etc. If you have any future questions please contract me directly at ###-###-####Kind regards,Rovena B***Owner ###-###-#### cell###-###-#### office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
*** ***