Big Brother Little Brother Enterprise

o begin with, the movers drug my furniture across the hardwood floors in my rented apartment leaving deep gouges in several placesThen the movers proceeded to place my furniture in the truck and slide it all the way inBy the time my furniture made it my apartment, it was completely scratched upWhen I called the moving company and reported the issues, they assured me that everything would be taken care of ASAPI will give them credit in that the owners came right out the same night to look at my furniture and the issues on the floorUnfortunately, that has been the best thing they've doneI have had to pester the business continuously to see what they are going to fix both of these problemsEvery time I have called, I have been told that their day was "hectic" but they're working on a solutionA week later and I still have absolutely no solution in sight.This is completely unacceptable and extremely unprofessionalI will not be using this company again, nor will I ever recommend themMy advice - use someone else!

After telling them on the phone how much stuff we had to move, they showed up in a truck unable to carry the entire loadThey then suggest we need "two trips" - of course doubling the amount of time and money we had prepared to spendWhen I told them that was unacceptable, they said they would switch out the truck with a larger vehicle that was not in use......and then simply NEVER CAME BACKWhen I reached out to Mike the supervisor, he told me that his drivers were not coming back because I cancelled the moveTHIS DID NOT HAPPEN AND THEY LEFT US STRANDEDMike then cowardly avoided all future calls as he was unable to deal with the situationThis is by far the most unethical and unprofessional business I've ever dealt withFirst, they are either too incompetent to realize how large a truck is necessary for a job or they are running a scheme to double the time charged to a customerSecondly - after falsifying the dialogue I had with the driver and stranding us without recourse, I question if they should even be able licensed to operate this business

BEWARE OF THIS MOVING COMPANY! I have never written a review before This company s [redacted] us over so much that I decided to finally write one so this doesn't happen to anyone else Do not be fooled by the lower rate This company left us STRANDED - our lives packed up in boxes with a five-month old baby and no movers Completely unprofessional and unreliableShowed up with a truck that was too small My husband told the driver that he needed to get a bigger truck ASAP We were not paying for two trips The guy stated that there was a job close by that did not start yet, and he could switch My husband said, "Either way come back If you can't switch the truck out, we will just do the best we can." An hour later - still waiting My husband called the driver No answer Called the company The field supervisor told us that we had cancelled and the driver went on to another job No attempt to rectify the situation Just completely bailed After panicking and cursing ourselves for trusting them, we made a few phone calls Luckily, we were able to book a different company that same day Not sure what we would have done otherwiseDO NOT TRUST BIG BROTHER LITTLE BROTHER MOVING! We made the mistake of relying on them Don't make the same mistake Cheaper isn't always better

BEWARE OF THIS MOVING COMPANY!
I have never written a review before. This company s[redacted] us over so much that I decided to finally write one so this doesn't happen to anyone else. Do not be fooled by the lower rate. This company left us STRANDED - our lives packed up in boxes with a five-month old baby and no movers. Completely unprofessional and unreliable.
Showed up with a truck that was too small. My husband told the driver that he needed to get a bigger truck ASAP. We were not paying for two trips. The guy stated that there was a job close by that did not start yet, and he could switch. My husband said, "Either way come back. If you can't switch the truck out, we will just do the best we can."
An hour later - still waiting. My husband called the driver. No answer. Called the company. The field supervisor told us that we had cancelled and the driver went on to another job. No attempt to rectify the situation. Just completely bailed. After panicking and cursing ourselves for trusting them, we made a few phone calls. Luckily, we were able to book a different company that same day. Not sure what we would have done otherwise.
DO NOT TRUST BIG BROTHER LITTLE BROTHER MOVING! We made the mistake of relying on them. Don't make the same mistake. Cheaper isn't always better...

Review: I booked these movers for a move for Aug 29, 2014. They told me the time they would show up would be between 2 pm and 4 pm. They called at 1pm and asked if they could come and start. I said sure thing. Then at 2pm they called and said they would be there closer to the 4pm time. I said fine. During this time I was moving things myself in a car that I had rented. I also had put alot of thing outside to help. At 4pm I called to see when they would be there and was told they were on the way. When I called again at 4:30 they said 6pm. They finally arrived at 10:05pm. I made numerous calls between 6pm and 10pm and was given a different story everytime. Once they arrived the took 3 1/2 hours to do the job with two men. I was told that because of the delay there would be three men to expedite getting the job done. When they finally arrived at the new address they wanted to discuss money. I was told I was being charged for 3 1/2 hours. I said I would not pay for that. I told the mover to tell his manager that I wouldn't pay that and I was filling a complaint. I paid for 2 1/2 hours plus $25 for gas. When I called Tuesday 9/2/2014 the manager was rude and hung up on me.Desired Settlement: I feel that I should be refunded at least half of the money that I paid. The total amount I paid was 262.50. It was paid $25 in cash for the gas and $237.50 on my debit card.

o begin with, the movers drug my furniture across the hardwood floors in my rented apartment leaving deep gouges in several places. Then the movers proceeded to place my furniture in the truck and slide it all the way in. By the time my furniture made it my apartment, it was completely scratched up. When I called the moving company and reported the issues, they assured me that everything would be taken care of ASAP. I will give them credit in that the owners came right out the same night to look at my furniture and the issues on the floor. Unfortunately, that has been the best thing they've done. I have had to pester the business continuously to see what they are going to fix both of these problems. Every time I have called, I have been told that their day was "hectic" but they're working on a solution. A week later and I still have absolutely no solution in sight.This is completely unacceptable and extremely unprofessional. I will not be using this company again, nor will I ever recommend them. My advice - use someone else!

BEWARE OF THIS MOVING COMPANY!
I have never written a review before. This company s[redacted] us over so much that I decided to finally write one so this doesn't happen to anyone else. Do not be fooled by the lower rate. This company left us STRANDED - our lives packed up in boxes with a five-month old baby and no movers. Completely unprofessional and unreliable.
Showed up with a truck that was too small. My husband told the driver that he needed to get a bigger truck ASAP. We were not paying for two trips. The guy stated that there was a job close by that did not start yet, and he could switch. My husband said, "Either way come back. If you can't switch the truck out, we will just do the best we can."
An hour later - still waiting. My husband called the driver. No answer. Called the company. The field supervisor told us that we had cancelled and the driver went on to another job. No attempt to rectify the situation. Just completely bailed. After panicking and cursing ourselves for trusting them, we made a few phone calls. Luckily, we were able to book a different company that same day. Not sure what we would have done otherwise.
DO NOT TRUST BIG BROTHER LITTLE BROTHER MOVING! We made the mistake of relying on them. Don't make the same mistake. Cheaper isn't always better...

After telling them on the phone how much stuff we had to move, they showed up in a truck unable to carry the entire load. They then suggest we need "two trips" - of course doubling the amount of time and money we had prepared to spend. When I told them that was unacceptable, they said they would switch out the truck with a larger vehicle that was not in use......and then simply NEVER CAME BACK. When I reached out to Mike the supervisor, he told me that his drivers were not coming back because I cancelled the move. THIS DID NOT HAPPEN AND THEY LEFT US STRANDED. Mike then cowardly avoided all future calls as he was unable to deal with the situation.
This is by far the most unethical and unprofessional business I've ever dealt with. First, they are either too incompetent to realize how large a truck is necessary for a job or they are running a scheme to double the time charged to a customer. Secondly - after falsifying the dialogue I had with the driver and stranding us without recourse, I question if they should even be able licensed to operate this business.