Big Buck Moving

We did everything in our power to make this client happyShe rescheduled on us times making us pass up on other clientsA "tip" is between her and the guys who performed the job not me and herWe provided a service that charged by the hour and did a great job for herNow that it has come down to it now she wants it freeI did apologize already but I will not be giving her any money back

Complaint: [redacted] I am rejecting this response because: nothing in this email addresses my concerns about the completely missed move on Sunday, the complete, not just lack of, but terrible customer service from [redacted] and owner, and the bad business practice from *** This type of response is not professional nor is the tone, and that is all I ever asked this company to be The number of items I have do not have anything to do with my complaintRegardless, it was by the hourI did not receive any sort of discount other than what was advertised there is no need for me to fabricate text messages because I have all of the real ones and they would match up to text records from all phonesI am not even sure why that was mentioned Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: nothing in this email addresses my concerns about the completely missed move on Sunday, the complete, not just lack of, but terrible customer service from [redacted] and owner, and the bad business practice from [redacted].
This type of response is not professional nor is the tone, and that is all I ever asked this company to be.  The number of items I have do not have anything to do with my complaint. Regardless, it was by the hour. I did not receive any sort of discount other than what was advertised.
there is no need for me to fabricate text messages because I have all of the real ones and they would match up to text records from all phones. I am not even sure why that was mentioned.
Regards,
[redacted]

We did everything in our power to make this client happy. She rescheduled on us 3 times making us pass up on other clients. A "tip" is between her and the guys who performed the job not me and her. We provided a service that charged by the hour and did a great job for her. Now that it has come down...

to it now she wants it free. I did apologize already but I will not be giving her any money back.

I have the texts as well and anyone can make texts up with no problem but that's ok. We performed a service by the hour and gave you a huge discount off the top. Anymore of a discount and my company won't be in business. You also had way more goods to move than originally stated. We are movers not super humans.