Big Bus Tours San Francisco

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Contact Name and Title: [redacted] Reservations Ma Contact Phone: XXXXXXXXXX Contact Email: ***@bigbustours.com Dear [redacted] , I sincerely apologize that you have not received a gratifying service from us and the issue have not been resolved to your satisfaction After reviewing your case, we find the person who oversee your refund requested is no longer with the company and this has cause the confusionWe did not mean to deliberately ignore you We regret this has happened to you and we will submit the other portion of your refund to be process as soon as possible Once again I deeply apologize and thank you for your patience while we resolve this case for youIf there is anything else that I can do for you in this mater, please don't hesitate to contact me directly Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/06/11) */ I accept the offer and the response by the Bus company, I expect to receive the refund shortly

Initial Business Response /* (1000, 16, 2015/08/12) */
[redacted]Document Attached[redacted]
Dear Mrs. [redacted],
I deeply apologize for the delayed in responding. We have located the receipt that our accounting department had processed your refund in full back in July 16, 2015. Please see attachment
There...

may have been a block on your bank or credit card company on their side that is why you have not been able to see the refund. I am sorry this was not communicate to you and there had been a miscommunication.
Please let me know if there is anything else I can assist you with.
Warmest Regards,
[redacted]
Customers Service and Reservations Manager
[redacted] XXXXX
T: +X XXX XXX XXXX
F: +X XXX XXX XXXX

Initial Business Response /* (1000, 5, 2015/05/21) */
Contact Name and Title: [redacted] Reservations Ma
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@bigbustours.com
Dear [redacted],
I sincerely apologize that you have not received a gratifying service from us and the issue have not been...

resolved to your satisfaction.
After reviewing your case, we find the person who oversee your refund requested is no longer with the company and this has cause the confusion. We did not mean to deliberately ignore you.
We regret this has happened to you and we will submit the other portion of your refund to be process as soon as possible.
Once again I deeply apologize and thank you for your patience while we resolve this case for you. If there is anything else that I can do for you in this mater, please don't hesitate to contact me directly.
Initial Consumer Rebuttal /* (2000, 12, 2015/06/11) */
I accept the offer and the response by the Bus company, I expect to receive the refund shortly.

Initial Business Response /* (1000, 8, 2015/11/10) */
Hi [redacted]
As requested please see the screen shot of our online processor showing charge back on 8/17/15. We did not dispute the chargeback when the funds were removed from our account. So the guest should already have the funds.
Kind...

Regards,