Big Cheese Pizza & Grinders Reviews (1)
Big Cheese Pizza & Grinders Rating
Description: Restaurants
Address: 272 East Main Street, Middletown, Connecticut, United States, 06457
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Review: On November 22, 2013 at about 5:45 p.m. I had called into Big Cheese from work to have a large 2 topping pizza (sausage, pepperoni) and 10 buffalo wings delivered to my home address. When I called I ask the lady on the phone how much would everything be? She stated to me it would be a total of $18.03 with tax, and delivery is free. Pizza and buffalo wings where delivered, my babysitter signed the receipt but Big Cheese did not leave a receipt at my house for the pizza and buffalo wings. I had checked my bank account balance the next day on November 23, 2013 and on there Big Cheese had charged my account $24.35, when I saw this I immediately contacted Big Cheese via telephone on November 23, 2013 at about 4:40 p.m. and spoke with the manager there. I asked him why was I charged $24.35 when it should've only been $18.03? He stated to me that I needed to show him the receiept that they had left, I told him that the delivery person never left a receiept at my house, but a receiept was signed for the items which where a large 2 topping (sausage, pepperoni) pizza and 10 buffalo wings. He stated they don't keep any receiepts and he doesn't keep any order slips from the previous day. I told him I can show him the charge on my bank statement, but he didn't want to see that he said, he said he needed to see receipt from the delivery. I told him again that no receipt was left, but I have charges on my bank statement from Big Cheese of $24.35 that I could show him. He didn't want to hear it. I ask well can you just reimburse me $6.32 he said NO he will not and hung up.Desired Settlement: I would just like my $6.32 refunded or the whole amount of $24.35 from all the aggrevation and unwillingness to refund me my money back and just the bad customer service that the manager gave me!