Big City Construction, Inc.

The home restoration repairs were recently finished at the residence of *** ***,? *** E.*** Place in South Holland, IL.? We are happy to inform you that the project has been completed to Ms*** full satisfaction.? Repairs included replacement of missing shingles on the house
roof and finishing of the back yard shed.? The project took longer due to special circumstances.The shed required ordering of custom made piecesWe had to wait for the pieces to arriveThen, per Ms*** request we had to custom paint the shed, and it was pending on a good weatherGood weather conditions were also required for the house roof shingles installation.? We sincerely apologize to Ms*** for any inconvenience the repair delay may have causedWe are always looking forward to deliver the highest quality job to complete customer satisfaction.?

The company did come out and completed the job I I feel that it should have been completed months ago they indicated on their response that they were waiting for special paint that is not true also they indicated they will waiting for the weather to change that is not true the only time they completed my response is when the Revdex.com got involved I appreciate them finishing my job in a timely manner after I notified the Revdex.com but this should have been completed in or not but it is completed to my satisfaction now
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

When Big City originally discussed with Mr*** the roof replacement on the condo property located at *** W*** Avein Chicago IL, we brought up to his attention the necessity of the old skylights replacement at the time of doing the roof jobThere were two reasons for our
recommendation: 1.? ? ? ? ? ? Old roof had three layers; after removal of all layers the new roof was going to be much lower making proper flashing difficult 2.? ? ? ? ? ? The skylights were very old type / material; from our experience new roofing materials do not work well with such old skylights We offered to replace the skylights for $3,000, as the cost of doing it when the roof was open would be much cheaperMr*** declined our offer Therefore, in our contract, we specified that we do not take any responsibility for old skylights and possible leaks after roof replacementWe finished the roofAs we prognossed, the skylights leakedThat is when Mr*** asked us to replace themThe contract was for $5,000, as we had to open the newly installed roof to remove and replace the skylightsWe deposited the $2,down payment received from Mr*** on November 21, 2017., two days before the ThanksgivingWe placed the order right after the HolidaysWe were told that the waiting time was from five to six weeksAnd that it what we told Mr***We are not sure why Mr*** expected the skylights to be custom made in five or six daysWe can only guess that it was a miscommunication We protected the openings with the tarps, so there are no new leaks caused by skylights removal We are waiting for the skylightsAs soon, as we receive them we will install them, weather permittingWe still have about two more weeks to finish the job.Thank you.?

When Big City originally discussed with Mr. [redacted] the roof replacement on the condo property located at [redacted] W. [redacted] Ave. in Chicago IL, we brought up to his attention the necessity of the old skylights replacement at the time of doing the roof job. There were two reasons for our...

recommendation: 1.       Old roof had three layers; after removal of all layers the new roof was going to be much lower making proper flashing difficult 2.       The skylights were very old type / material; from our experience new roofing materials do not work well with such old skylights We offered to replace the skylights for $3,000, as the cost of doing it when the roof was open would be much cheaper. Mr. [redacted] declined our offer. Therefore, in our contract, we specified that we do not take any responsibility for old skylights and possible leaks after roof replacement. We finished the roof. As we prognossed, the skylights leaked. That is when Mr. [redacted] asked us to replace them. The contract was for $5,000, as we had to open the newly installed roof to remove and replace the skylights. We deposited the $2,500 down payment received from Mr. [redacted] on November 21, 2017., two days before the Thanksgiving. We placed the order right after the Holidays. We were told that the waiting time was from five to six weeks. And that it what we told Mr. [redacted]. We are not sure why Mr. [redacted] expected the skylights to be custom made in five or six days. We can only guess that it was a miscommunication. We protected the openings with the tarps, so there are no new leaks caused by skylights removal. We are waiting for the skylights. As soon, as we receive them we will install them, weather permitting. We still have about two more weeks to finish the job.Thank you.

The home restoration repairs were recently finished at the residence of [redacted], [redacted] E.[redacted] Place in South Holland, IL. We are happy to inform you that the project has been completed to Ms. [redacted] full satisfaction. Repairs included replacement of missing shingles on the house...

roof and finishing of the back yard shed. The project took longer due to special circumstances.The shed required ordering of custom made pieces. We had to wait for the pieces to arrive. Then, per Ms. [redacted] request we had to custom paint the shed, and it was pending on a good weather. Good weather conditions were also required for the house roof shingles installation. We sincerely apologize to Ms. [redacted] for any inconvenience the repair delay may have caused. We are always looking forward to deliver the highest quality job to complete customer satisfaction.

Initial Business Response /* (1000, 13, 2015/07/27) */
We have been working with Mr. [redacted]'s insurance company regarding his request for payment of his phone bill. After efforts to correct the problem we have decided to credit Mr. [redacted] for the phone bill. The total on the final invoice will...

be adjusted accordingly.

The company did come out and completed the job I I feel that it should have been completed months ago they indicated on their response that they were waiting for special paint that is not true also they indicated they will waiting for the weather to change that is not true the only time they completed my response is when the Revdex.com got involved I appreciate them finishing my job in a timely manner after I notified the Revdex.com but this should have been completed in 2015 or 2016 not 2017 but it is completed to my satisfaction now
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 13, 2015/07/27) */
We have been working with Mr. [redacted]'s insurance company regarding his request for payment of his phone bill. After efforts to correct the problem we have decided to credit Mr. [redacted] for the phone bill. The total on the final invoice will be...

adjusted accordingly.