Big City Limousine

I have contacted the Waukesha CoSheriff's Dept once again to check the validity of the "conversation" the officer had with our client, in which he denies ever saying I should refund the moniesThe client has also contacted their CC to stop payment/dispute charges, which our processor immediately freezes fundsOur processor has done their investigation and based on the information provided the dispute was denied and funds were replaced to our accountThat should probably be a good basis for what was "services received"I understand things happen and we did everything within our power to do "damage control"We hired another company which finished the run and then someI paid for that service and to my accounting paid more to another company than I received from our clientI'm a believer that if the client would have handled things differently and not resorted to social media prior to airing our all the differences things could have been differentI'm sorry to inform you I will not be refunding any portion of their run, but in the same token not be pursuing any unpaid charges owed to BCL, as I (no harm no foul)Sometimes we have to agree that we are going to disagree on this matterI diod everything I could to help in this unfortunate matter that occurred

Here is a copy of the run information, When [redacted] originally contacted us he was very insistent on seeing the vehicles prior to reserving and price shopping to make sure he was getting the best dealHe was provided with Pic and our disclaimer prior to reserving and we matched pricing to our competitorThe day of service they were required to pay $and when [redacted] didnt call in and authorize his credit card, I did not want to stop the run an d ruin the day by saying I'm sorry but the run has not been paid for so we cannot continueWe made special accommodations for [redacted] by meeting him on Fri the day before and storing special food and snacks for the day spa runWhen I refused to refund their money they said "If I Don't", they will dispute credit card charges and wreck me on social mediaI have since contacted the Sheriffs DeptBecause that is a form of harassment and extortion not to mention Internet bullyingThe customer received service and Never paid for the service in full, then the other company I contracted to finish the run was used for hours not the originally contracting I tried to add a copy of the bill from the other Limo Company but your system only lets me attach 4Client: [redacted] ***EMason Street Apt#CMilwaukee, WI [email protected]:Day TripDate/Time:Sat Aug22nd 10:00am thru 3:00pmRate:$per hour plus gratuityPayment:***-exp 12/16$deposit secured at reservation time$deposit made 7/24$deposit made 8/4Vehicle:BCL-10person stretch limousineItinerary:Please pickup Party of girls from Goerke's Corners Park n Ride then drive to WRockway LaneBrookfield, WI Then proceed to The Abbey Resort n Spa in Fontana then to Sprecher's Restraunt in Lake Geneva then back to residence after lunch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** is giving you incorrect facts about what actually happenedEverything for this order was done over the phoneNo contract was signed, no disclaimer or photo was ever receivedThe "copy of the run information" is wrongThe limo was supposed to meet at Goerke's corners at 9:a.mand pick up girls, then drive to Brookfield to pick up one more by 9:The limo didn't show up to Goerke's corners until after a.mThis was the first contract breach of the day.The remaining balance on the account was to be paid that day...in which we had cash to give to the driver, but most definitely were not going to pay that when two limos broke down, leaving us all stranded on the side of the road for more than two hours, causing us to miss the spa and lunch plans, which was the whole purpose of the day anyway.When *** refused to return the money, we both let him know that we would be escalating the situationHe was never told specificsHe decided to call the Sherriff's department once he saw the negative reviews his business was receiving on review sitesThe Sherriff's office contacted ***, and *** shared our version of the eventsTo which the Sherriff said, *** admitted everything, being late, having two broken limos, refusing to refund the money, etcThe Sherriff advised *** that this was a civil matter and that we were doing nothing wrongWe are free to post whatever reviews we want*** told the sherriff that we had disputed the charges with our credit card company and that we would be seeking legal inputThat is where *** got that information, not from usThe Sherriff also told *** that *** was very concerned with removing the bad reviews and that he was complaining about all of the costs associated with that day (limo repairs, towing, the replacement van that was sent, etc.)The Sherriff told *** that unfortunately that was the cost of doing business and advised him that if it were him, he would refund the $and be done with itThis was NOT a criminal matterNo harassment, extortion or internet bullying took place.It should be noted that the $paid in advance was for limo service, not the replacement van that was sent after being stranded on the side of the road for more than two hoursIt should also be noted that *** himself called that service, not us.We have since obtained legal representation, which is ongoing at the momentOur credit card company is also pursuing the matter.We do not accept ***'s response to the complaintReiterate that *** (owner of the business) told me and my husband in separate conversations that he would be refunding the moneyReiterate that *** never signed a contract with ***In ***'s file attachments, he had my husband's email address incorrect in of the attachments*** never received those emailsAnd, *** did receive a couple external photos of the limos from *** via email. (I didn't know this when I submitted my response.)
Thanks!
*** And *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** is giving you incorrect facts about what actually happenedEverything for this order was done over the phoneNo contract was signed, no disclaimer or photo was ever receivedThe "copy of the run information" is wrongThe limo was supposed to meet at Goerke's corners at 9:a.mand pick up girls, then drive to Brookfield to pick up one more by 9:The limo didn't show up to Goerke's corners until after a.mThis was the first contract breach of the day.The remaining balance on the account was to be paid that day...in which we had cash to give to the driver, but most definitely were not going to pay that when two limos broke down, leaving us all stranded on the side of the road for more than two hours, causing us to miss the spa and lunch plans, which was the whole purpose of the day anyway.When *** refused to return the money, we both let him know that we would be escalating the situationHe was never told specificsHe decided to call the Sherriff's department once he saw the negative reviews his business was receiving on review sitesThe Sherriff's office contacted ***, and *** shared our version of the eventsTo which the Sherriff said, *** admitted everything, being late, having two broken limos, refusing to refund the money, etcThe Sherriff advised *** that this was a civil matter and that we were doing nothing wrongWe are free to post whatever reviews we want*** told the sherriff that we had disputed the charges with our credit card company and that we would be seeking legal inputThat is where *** got that information, not from usThe Sherriff also told *** that *** was very concerned with removing the bad reviews and that he was complaining about all of the costs associated with that day (limo repairs, towing, the replacement van that was sent, etc.)The Sherriff told *** that unfortunately that was the cost of doing business and advised him that if it were him, he would refund the $and be done with itThis was NOT a criminal matterNo harassment, extortion or internet bullying took place.It should be noted that the $paid in advance was for limo service, not the replacement van that was sent after being stranded on the side of the road for more than two hoursIt should also be noted that *** himself called that service, not us.We have since obtained legal representation, which is ongoing at the momentOur credit card company is also pursuing the matter.We do not accept ***'s response to the complaint.Reiterate that *** (owner of the business) told me and my husband in separate conversations that he would be refunding the money.Reiterate that *** never signed a contract with ***.In ***'s file attachments, he had my husband's email address incorrect in of the attachments*** never received those emails.And, *** did receive a couple external photos of the limos from *** via email. (I didn't know this when I submitted my response.) Thanks!*** And *** ***

A previous coworker of mine referred me to this company, that also does car detailing in addition to limo rental I called to inquire about detailing one of our family vehicles and was told by the owner that it would be *** for the job, and that he was leaving on vacation but his company would take care good care of the car The vehicle was dropped off by my family member at the set appointment time, and a young employee who accepted the vehicle didn't seem to be knowledgeable as to what had been agreed upon When I heard that, since I arranged the appt., I called the company # and was told by an adult male that the owner had his calls rolling to his cell phone and he can take a message I reiterated what the agreement was and he said he would relay the information to the detailer, and the vehicle would be ready later that afternoon When the vehicle was picked up, the exterior had been washed and waxed but the interior upholstery looked dirtier than when it had been dropped off Also, nothing else in the interior had been touched and it had not be vacuumed, which was apparent The dissatisfaction was discussed with the teenage worker and unfortunately, the bill was paid When I became aware of what transpired, I called the owner upon his return from vacation thinking surely he will stand by his commitment My previous coworker that recommended this business said he too had that same experience that week as he had his car poorly detailedHe said, "it was the owners son who was filling in for the owner Joe knows the boy screwed up and if you call him, he will make it right, he fixed mine" Not the case! I called and the owner immediately became nasty and defensive He said, "oh, so what...I shouldn't go on vacation because YOUR car needed detailing?" I said, no, but you, being the owner, should make it right He agreed to a second appointment where he was going to clean the interior The appointment time came and went and no one was at the business Later that day, I checked my voicemail and the owner had called and left a message two hours AFTER the scheduled time to tell me no one is at the shop and we need to reschedule I decided to not waste my time and called the credit card company to dispute half of the charge since the exterior was completed, and *** was credited to my account The owner has since countered the claim and the *** charge was applied back to my account*** * *** *** *** * *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** * *** ** *** * *** *** *** *** *** *** *** *** *** * *** ** *** ** *** *** *** *** *** ** *** *** *** *** *** *** * *** *** *** *** ***
You decide if you want to take a chance with this business!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.At this point, the Sheriff’s conversation is a “He said/she said” situationWe stand by what we said about ***’s conversation with the sheriffAnd, given the fact that *** has not been telling the truth about several other things involved in this situation, we don’t put much stock into anything he says.I called our credit card company to check the status of our claim. It is still an open matter and is ongoing. Our credit card company refunded the $to our account the day the complaint was filed (8/26/15). They are reaching back out to us now for further information to continue the investigation.It should also be noted that both *** and I tried to talk to *** prior to filing any complaints to resolve things amicablyIf you refer to the original complaint filed, *** refused to do so (quite rudely) and then we informed him that we would not drop this and would be escalating the situation*** did not do everything in his power to rectify the situation at allIn fact, he did the opposite and has made this whole experience so much worseI hope no one else ever has to go through what my husband, friends and I did with this companyIt is really a shame that *** didn’t just do the right thing immediately and refund the $like he promised to do both in person to me and seven other women, as well as in a separate conversation with *** over the phoneIt's not about agreeing to disagreeIt's about doing the right thing and *** has notWe never received the services we paid $forWe should be refunded that moneyIt really is that simple. Lastly again, just to reiterate, we have obtained legal counsel and this matter is currently ongoing. Regards, *** And *** ***

Here is a copy of the run information, When [redacted] originally contacted us he was very insistent on seeing the vehicles prior to reserving and price shopping to make sure he was getting the best deal. He was provided with Pic and our disclaimer prior to reserving and we matched pricing to our...

competitor. The day of service they were required to pay $112.50 and when [redacted] didnt call in and authorize his credit card, I did not want to stop the run an d ruin the day by saying I'm sorry but the run has not been paid for so we cannot continue. We made special accommodations for [redacted] by meeting him on Fri the day before and storing special food and snacks for the day spa run. When I refused to refund their money they said "If I Don't", they will dispute credit card charges and wreck me on social media. I have since contacted the Sheriffs Dept. Because that is a form of harassment and extortion not to mention Internet bullying. The customer received service and Never paid for the service in full, then the other company I contracted to finish the run was used for 7 hours not the 5.5 originally contracting.   I tried to add a copy of the bill from the other Limo Company but your system only lets me attach 4Client:[redacted]224 E. Mason Street Apt. #CMilwaukee, WI [email protected]:Day TripDate/Time:Sat Aug. 22nd 2015 10:00am thru 3:00pmRate:$75 per hour plus gratuityPayment:[redacted]-6621 exp 12/16$150 deposit secured at reservation time$75 deposit made 7/24$75 deposit made 8/4Vehicle:BCL-10 10person stretch limousineItinerary:Please pickup Party of 9 girls from Goerke's Corners Park n Ride then drive to 2450 W. Rockway LaneBrookfield, WI Then proceed to The Abbey Resort n Spa in Fontana then to Sprecher's Restraunt in Lake Geneva then back to residence after lunch.

I have contacted the Waukesha Co. Sheriff's Dept once again to check the validity of the "conversation" the officer had with our client, in which he denies ever saying I should refund the monies. The client has also contacted their CC to stop payment/dispute charges, which our processor immediately freezes funds. Our processor has done their investigation and based on the information provided the dispute was denied and funds were replaced to our account. That should probably be a good basis for what was "services received".. I understand things happen and we did everything within our power to do "damage control". We hired another company which finished the run and then some. I paid for that service and to my accounting paid more to another company than I received from our client. I'm a believer that if the client would have handled things differently and not resorted to social media prior to airing our all the differences things could have been different. I'm sorry to inform you I will not be refunding any portion of their run, but in the same token not be pursuing any unpaid charges owed to BCL, as I (no harm no foul). Sometimes we have to agree that we are going to disagree on this matter. I diod everything I could to help in this unfortunate matter that occurred.