Big Country Granite & Midwest Cabinetry

Initial Business Response / [redacted] (1000, 9, 2015/11/13) */ Because our cabins are in a wooded area we do warn the guests of potential " visits" from critters and suchBecause of this we also service our properties on a very regular basesThe properties are serviced by a very reputable company in our areaThe property in question was just serviced wks prior to this complaint being submittedAnd after Ms***'s call they revisited this cabin again at our requestWe take this matter very seriously Because Ms [redacted] vacated the property before she contacted us , we were not given the opportunity to correct the situation and to satisfy our guestAll guests are provided with multiple contact numbers so that we can be available to them hours a day while they are staying with us It is also clearly stated in our cancellation policy that once a guest has checked into their property no refunds will be issued I am willing to provide you with any documentation concerning the content of this letter at your request This matter and letter have been reviewed by the owner of the property in question Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not contact the manager because it was after p.mWhen we saw the first spiderI did not trust their pest control services so moving us to another ca in would not have workedI have an yo mother and did not want to take the risk of her being bit by a brown recluseOne of the large spiders was crawling under the bedspreadWe had nowhere safe to sleepOur vacation was ruined as we left that nightI would hope a reputable business would take our loss into considerationI would like to see proof that the owner is aware of this situation a d that the manager is using a professional pest control companyAlso the grill was filthy and smelled like fish Final Business Response / [redacted] (4000, 17, 2015/11/30) */ Thank you for hearing our side of the story concerning this complaint After further review and consideration the owners of the property in question are willing to refund money in the amount of $

Initial Business Response /* (1000, 9, 2015/11/13) */
Because our cabins are in a wooded area we do warn the guests of potential " visits" from critters and such. Because of this we also service our properties on a very regular bases. The properties are serviced by a very reputable company in our...

area. The property in question was just serviced 2 wks prior to this complaint being submitted. And after Ms. [redacted]'s call they revisited this cabin again at our request. We take this matter very seriously.
Because Ms. [redacted] vacated the property before she contacted us , we were not given the opportunity to correct the situation and to satisfy our guest. All guests are provided with multiple contact numbers so that we can be available to them 24 hours a day while they are staying with us.
It is also clearly stated in our cancellation policy that once a guest has checked into their property no refunds will be issued.
I am willing to provide you with any documentation concerning the content of this letter at your request.
This matter and letter have been reviewed by the owner of the property in question.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not contact the manager because it was after 9 p.m. When we saw the first spider. I did not trust their pest control services so moving us to another ca in would not have worked. I have an 82 yo mother and did not want to take the risk of her being bit by a brown recluse. One of the large spiders was crawling under the bedspread. We had nowhere safe to sleep. Our vacation was ruined as we left that night. I would hope a reputable business would take our loss into consideration. I would like to see proof that the owner is aware of this situation a d that the manager is using a professional pest control company. Also the grill was filthy and smelled like fish
Final Business Response /* (4000, 17, 2015/11/30) */
Thank you for hearing our side of the story concerning this complaint.
After further review and consideration the owners of the property in question are willing to refund money in the amount of $100.