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Big D Fuel Reviews (1)

Turned our furnace in our mobile home on for first time since tech cleaned it- went out- side for 15 to 20 minutes. Came in & smell kerosene. Inside furnace door there was kerosene all over. Immediately called Big D (ones who cleaned it) they sent same tech. Problem was he didn't tighten the line that goes from pump to fuel nozzle. He put a canister of cherry powder inside furnacedoor + left. Next morning still smelled kerosene(we both had headaches) I called Big D [redacted] (manager) said remove cherry canister- that may be what we were smelling. I said Your'e saying we can't tell the difference between cherry and kerosene smell? He said for us to clean the area with a de-greaseing product. When [redacted] came home he called and asked [redacted] what THEY were going to do about the smell it linger throughout houses when furnace is on) [redacted] said " I'm not going to listen to this" - and hung up on Jon. He never called back to apologize or offer us a solution to this problem that THEY caused (Safely and effectively) this poor business ethics to hand up on a customer and tell them to fix the problems themselves (us).

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Description: FURNACE SALES & SERVICE

Address: 37 St Lawrence Avenue, Saranac Lake, New York, United States, 12983

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