Big Dan's Fitness/Nutrition LLC

Tell us why here...We were communicating with the Mr [redacted] the day before we got notification of this complaint, most likely after he submitted itHis refund was already processed When he requested the refund over the phone, we informed him that it could take longer for him to receive his money back because it's an international transactionHe said he was fine with it so we proceeded to process the refundWe also sent him an email with an update early last weekDuring our Communications with Mr [redacted] yesterday over messenger, we advised him to check his spam mail to see if he had emails from usHe replied back and let us know that he found the emailsI feel that if our communications were being received by Mr***, he would not have made this complaintThe issue stems from us being unable to re-ship his International order because of manufacturer shortagesTo remedy the situation, the manufacturer had sent us FREE products to send to him as an apology for the delayWe have already sent Mr [redacted] the free products with the equivalent value as well as the refundSo he's getting his money back and free stuff which is pretty cool Mr [redacted] has communicated that he we frustrated because he thought he was being scammed and now that everything has been brought to light, he will be removing any negative posts about this companyI'd also like to add that Mr [redacted] is [redacted] friends with the owner of this companyAt no point did Mr [redacted] attempt to make direct contact to the owner about this issueHowever, Mr [redacted] did send what is considered to be harassing and threatening messages to the owner’s wife's [redacted] AccountOther routes that Mr [redacted] could have taken to rectify the issue would have been contacting MrMoore directly, since they are [redacted] friendsOr filing a chargeback with the credit card company if he did not get his products.We request that this complaint is not posted because the majority of the information is not related to the incident and the refund was already processed before this complaint was submittedADDRESSING OTHER POINTS IN THE COMPLAINT: As far as Mr***'s accusations against our company stating that we are selling "illegal products", the supplement laws in the United States are very different than the supplement laws in Canada where Mr [redacted] livesFurthermore, we recently found that the products Mr [redacted] ordered, which are legal in the United States, may be banned in CanadaWe are still unsure if the products legality in Canada is related to the original shipment not making it to himIn the complaint, Mr [redacted] mentioned a lawsuit that one of our companies is involved in filled by a competitor out of Arizona ( [redacted] ***)They have filed over identical lawsuits with other companies across the nation over the last three yearsMany of their cases have been settled out of court for small amounts of money ($20k-$35k) but every time they have gone to court with the innocent companies they are wrongfully suing, they have lostIron mag Labs vs [redacted] has been the longest running caseIt has been dismissed and appealed almost three times and the 9th circuit appellate court all but laughed it out of the courtroom(The 9th circuit has a YouTube channel and where they post the film of their casesYou can watch it there)They were allowed to appeal and amend because they had no evidence against Iron Mag Labs During the iron mag Labs case, which is identical to ours, CA Federal Judge [redacted] ruled that the products and ingredients in question are "not illegal"None American companies deal with any products that contain anything on the DEA's banned substance list(Because it's a felony....) He also sent a link to the [redacted] Daily News article where a reporter copy and pasted a press release put out by the attorney that is suing our companyKeep in mind, anything that a lawyer files in a complaint can be publicized and it is not slander even if it is and is often an effective means to achieve a quick and easy settlementThe attorney that is suing us also had us investigated by the Southern California branch of the FDA (not the North Western, Seattle)We got a standardized warning letter from them which basically boiled down to us needing to update the product pictures and change our advertisement description of the product and make updates to the disclaimers to meet regulationWe are currently in full complianceOur company's case which was filed against us about a year ago has basically just being ignored by the courts and our attorneys say it will most likely be dismissed along with the othersWe request that this complaint is not posted because the majority of the information is not related to the incident in the refund was already processed before this complaint was submitted.Thank youHave a great day!

[redacted] is a return costumer and we apprecate his bussiness and pacients with this issueWe had some issues during shipping his last order that caused it to be delivered lateThere was no forwarding address when he closed his mail box so we had to wait for it to come back to us and get the products checked inIt looked like we issued a refund already but upon further review it looks like it bounced back and didn't goWe double checked it and reissued the refund and it should stick nowPlease be in contact with us if you dont see this transaction as a pending refund in the next hr.sWe are also very sorry if you haven't been able to get throughWe have been experiencing very high call volumes lately due to limited quantity of high demand products.BigDansFitness.com [redacted] ***

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me They actually provided me with store credit Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

*** *** is a return costumer and we apprecate his bussiness and pacients with this issueWe had some issues during shipping his last order that caused it to be delivered lateThere was no forwarding address when he closed his mail box so we had to wait for it to come back
to us and get the products checked inIt looked like we issued a refund already but upon further review it looks like it bounced back and didn't goWe double checked it and reissued the refund and it should stick nowPlease be in contact with us if you dont see this transaction as a pending refund in the next hr.sWe are also very sorry if you haven't been able to get throughWe have been experiencing very high call volumes lately due to limited quantity of high demand products.BigDansFitness.com*** *** ***

We understand that the customer is very upset but he may not be getting the proper information from his credit card companyHe received his products in a timely manner, but was still very hostile towards usHe calls us to yell, scream, and swear at us over the phoneWe do everything we can to appease this manHe sends us threatening emails after he attempts to issue a chargeback on us for the products he bought and receivedWe reversed the chargeback by proving he received the products in a timely manner and we were in contact with him, and established that if he would like a return he must first send us the products backWhen we finally received the products back, they were open, empty, and in unsellable conditionHowever, we checked the products in and sent the refund to him to stop his harassment of our companyWe didn't hear from him for a little while and then he comes back at us with threatening emails, telling us how he's going to report us to the Revdex.com to damage our business instead of letting us know that he didn't get his refund so we could fix itWe notified him that we resent the refund and he would have it within daysThis man is maliciously attacking our company and if he would like some further compensation, he can simply contact usWe are attaching proof that his last refund was resent the day he contacted us earlier this weekPlease ask him what more he wants from us

Complaint: ***I am rejecting this response because: my card company AmEx stated there were no rejectected attempts to credit my account I respect there response to my second email after
notifying them of my intent to file complaint but have very little faith or trust in anything this retailer says until I see credit in account Sincerely,*** ***

Hey ***We spoke to you about this issue yesterday (hrs ago)We found what the issue was and it takes a few hrs to updateYou are also a couple time-zones ahead of us which is why there was no reponse this morningWe see you have been purchasing with us a lot in the past and like you said
you have never had an issue before and shipping has always been super fastI'm sure you would agree that our products are the most effective in the industry and you very much enjoy themYou actually spoke to me yesterday about the issue and I am very sorry if you thought I was making excusesI simply didn't know what the issue wasI am not an IT computer specialist; that guy goes home at pmI am an ISSA Certified Personal Trainer, Body Builder and a Supplement ExpertI will always be able to assist you with nutrition, exercise or supplement info and invite you to call us anytime you have any questionsWe will throw some extra goodies in your package for your inconvenience

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me,although I'd like to remain in contact with you if possible as I have lost confidence in this company and will not be surprised if nothing is received in another weeks,is that possible?
Regards,
*** ***

We got a massage from *** today inquiring about his refundHe was upset and we informed him that we sent it and that we would check on itWe found out that our refund was rejected so we resent it today (8/10/16)We notified the reseeding of the refund to *** told us he sent a letter to
the Revdex.com about us and we told him that there is nothing to worry about and we are here for himWe also let *** know that his refund would be showing soon and if he doesn't see it in the next couple days to get a hold of usWe have had further contact with *** and everything seems to be going well

Mr *** is a longtime valued customer of ours and lives in the UKWhen we received notification from the Revdex.com that Mr *** has not gotten his product, we immediately emailed him and notified him that we will be looking into this issue right away and if it turns out that it was lost in the mail
(which we believe it is, given the time frame) that we will ship him a brand new orderWe don't have tracking numbers for international orders, only customs number, so there's no way to track it's progress, only that it has left the US, and then tells us that it's been delivered Feel free to contact us at *** in the evening PST if there's anything else we can do to resolve this issue

We always answered emails but judging from the content of his emails, he may not have been receiving themHis initial order went out back in December to the address he listed on his account but if he didn't receive it, it would most likely be lost or stolenSome customers forget there is a Time
difference between time zones and call after hrsWe always call back all missed calls when we get in but if the customer doesn't pick up or call us back we cant get a hold of themThe good news about this case is right after he made this complaint to the Revdex.com, he called us and we got it all taken care of We explained how sometimes emails could fail and if he cant get a hold of us on the phone, check our listed business hrs and call during those timesBecause it was over month ago, we issued him an account creditWe apologized for any trouble and he said he plans on ordering again soon

Tell us why here...We were communicating with the Mr*** the day before we got notification of this complaint, most likely after he submitted itHis refund was already processed. When he requested the refund over the phone, we informed him that it could take longer for him to receive his
money back because it's an international transactionHe said he was fine with it so we proceeded to process the refundWe also sent him an email with an update early last weekDuring our Communications with Mr*** yesterday over messenger, we advised him to check his spam mail to see if he had emails from usHe replied back and let us know that he found the emailsI feel that if our communications were being received by Mr***, he would not have made this complaintThe issue stems from us being unable to re-ship his International order because of manufacturer shortagesTo remedy the situation, the manufacturer had sent us FREE products to send to him as an apology for the delayWe have already sent Mr*** the free products with the equivalent value as well as the refundSo he's getting his money back and free stuff which is pretty cool Mr*** has communicated that he we frustrated because he thought he was being scammed and now that everything has been brought to light, he will be removing any negative posts about this company. I'd also like to add that Mr*** is *** friends with the owner of this companyAt no point did Mr*** attempt to make direct contact to the owner about this issueHowever, Mr*** did send what is considered to be harassing and threatening messages to the owner’s wife's *** Account. Other routes that Mr*** could have taken to rectify the issue would have been contacting MrMoore directly, since they are *** friendsOr filing a chargeback with the credit card company if he did not get his products.We request that this complaint is not posted because the majority of the information is not related to the incident and the refund was already processed before this complaint was submittedADDRESSING OTHER POINTS IN THE COMPLAINT: As far as Mr***'s accusations against our company stating that we are selling "illegal products", the supplement laws in the United States are very different than the supplement laws in Canada where Mr*** livesFurthermore, we recently found that the products Mr*** ordered, which are legal in the United States, may be banned in CanadaWe are still unsure if the products legality in Canada is related to the original shipment not making it to himIn the complaint, Mr*** mentioned a lawsuit that one of our companies is involved in filled by a competitor out of Arizona (*** *** ***)They have filed over identical lawsuits with other companies across the nation over the last three yearsMany of their cases have been settled out of court for small amounts of money ($20k-$35k) but every time they have gone to court with the innocent companies they are wrongfully suing, they have lostIron mag Labs vs *** *** *** has been the longest running caseIt has been dismissed and appealed almost three times and the 9th circuit appellate court all but laughed it out of the courtroom(The 9th circuit has a YouTube channel and where they post the film of their casesYou can watch it there)They were allowed to appeal and amend because they had no evidence against Iron Mag Labs. During the iron mag Labs case, which is identical to ours, CA Federal Judge *** * *** ruled that the products and ingredients in question are "not illegal"None American companies deal with any products that contain anything on the DEA's banned substance list(Because it's a felony....) He also sent a link to the *** Daily News article where a reporter copy and pasted a press release put out by the attorney that is suing our companyKeep in mind, anything that a lawyer files in a complaint can be publicized and it is not slander even if it is and is often an effective means to achieve a quick and easy settlementThe attorney that is suing us also had us investigated by the Southern California branch of the FDA (not the North Western, Seattle)We got a standardized warning letter from them which basically boiled down to us needing to update the product pictures and change our advertisement description of the product and make updates to the disclaimers to meet regulationWe are currently in full complianceOur company's case which was filed against us about a year ago has basically just being ignored by the courts and our attorneys say it will most likely be dismissed along with the othersWe request that this complaint is not posted because the majority of the information is not related to the incident in the refund was already processed before this complaint was submitted.Thank youHave a great day!

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me They actually provided me with store credit
Regards,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***