[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Even though they have a year time frame to give money back, I don't accept their response to meMCI as a business should do the right thing regardless of a time frameThey know that they have done a lot of consumers wrongThere service is terrible and just from all the emails I sent you it is proof of what kind of company they areThe fact they they claim they gave me service and the number they listed was a number I had with my cable company at the timeIt's sad but they are not honest people and that is okayI will however share my experience with them with everyone I know Regards, [redacted]
This letter is in response to the complaint you filed with the Revdex.comIn your complaint, you dispute not receiving credit for a call to Madagascar that was billed by MCI on your [redacted] invoice.I sent a manual adjustment to [redacted] to credit the full amount of the call that was billed to your October [redacted] invoiceThe total amount of the adjustment is $Please allow up to days for the adjustment to be applied to your [redacted] account.Thank you for allowing MCI the opportunity to address your concernIf I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G [redacted] MCI Agency Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This response is ridiculous! I have not had a bill from these people since and they find it perfectly acceptable to erroneously "reactivate" an account without consent? A cancelled year old account and then want to defend those actions? I did NOT receive a letter asking if I wanted service with this scam companyWhy would I? I HAVE NO HOME PHONE , BRANDI! Did that fact elude you? Please produce the tape where I consented to service with you or something with my signatureI will pay you double! Yes, I did hang up after minutes on hold with your "customer service" departmentI did not want to risk a subsequent bill for $dollars nor did I want to explain myself to another person in another country other than the US.I am forwarding this complaint and response to the proper authorities for further reviewIf I do see another bill, I will seek damages.If you want to speak to me, Brandi, please call me after 5pm EST Regards, [redacted]
This is in response to the complaint filed with the Revdex.com by [redacted] ***In her complaint, [redacted] disputes billing for an additional line fee after her second line was disconnected MCI archives invoices and other historical elements of an account in compliance with applicable lawFor account notes and invoicing, this timeframe is seven yearsMCI has no record of receiving an order from [redacted] ***’s local telephone company to indicate that telephone number ###-###-#### had been disconnectedIn addition, MCI has no record of any contact with [redacted] requesting to cancel the line from her account prior to September 29, On September 29, 2015, [redacted] called MCI and requested the cancelation of ###-###-#### from her account and disputed the billing of the Additional Line feeThe representative with whom she spoke forwarded her concern for additional research and a credit of $was issued for two years of the fee assessment The timeframe used for issuing the adjustment is in compliance with the MCI General Service Agreement that governs the relationship between the customer and MCIAs stated in §VIII.J: Any dispute or claim arising out of or relating to this Agreement or the services provided by the Company must be brought within two (2) years or within the period of time provided by an applicable statute after the date on which the basis for the dispute or claim first arises [redacted] again contacted MCI on December 29, and escalated her issue to the MCI Executive Escalations teamThe Executive Escalations team has been fully empowered to be the final escalation point regarding any MCI account issuesI explained to [redacted] the information above and, as a courtesy, I agreed to issue an adjustment for the Additional Line fee for last seven years, the limit of invoices that are archived for her account The amount of charges billed to [redacted] ***’s account for the seven year timeframe totaled $205.12, including all applicable taxes and surchargesAfter deducting the previously issued credit of $59.57, the remaining credit of $was applied to her MCI accountThis credit clears the full outstanding balance on [redacted] ***’s account ($82.11) and leaves a remaining credit balance of $New charges for [redacted] ***’s account will be applied to the credit balance until the credit balance is zero Thank you for allowing MCI to address [redacted] ***’s concern Sincerely, Rick G [redacted] Agency Relations ###-###-#### ###-###-####, ext***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: / [redacted] Style Definitions */ MCI's response: / [redacted] Style Definitions */ On August 18, 2014, you called MCI and disputed additional MCI charges after your account cancellationThe representative with whom you spoke informed you to contact your local telephone company to confirm that they had switched your long distance and local toll services to another carrierAs you were correctly billed for the calls carried over the MCI network, no credit was issued for the charges You called MCI again on September 15, 2016, disputing additional MCI charges You were once again referred to your local telephone company since they continued to route your calls to the MCI networkI had already called the local telephone company I had called them at least three times! Each time they told me there was absolutely no reason why calls were carried over the MCI network Again, I did what I was supposed to do The charges are unauthorized and not legitimate Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However , a detailed explanation was not provided to me and I have no idea if the credits alloted are accurate..Not to be petty, but I only received one message from Mr.G [redacted] and it was promptly returned, for the record there was never several attempts made to contact me ( as my phone records reflect)In closing, due to there percuilar business practices, I have decided to terminate MCI as my telephone service carrier Regards, [redacted]
There is no record of any MCI services provided to the complainant The complainant is disputing an outstanding debt with [redacted] Please re-direct this complaint to [redacted] Sincerely, Rick G [redacted] Agency Relations ###-###-#### ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] on behalf of [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Even though they have a year time frame to give money back, I don't accept their response to meMCI as a business should do the right thing regardless of a time frameThey know that they have done a lot of consumers wrongThere service is terrible and just from all the emails I sent you it is proof of what kind of company they areThe fact they they claim they gave me service and the number they listed was a number I had with my cable company at the timeIt's sad but they are not honest people and that is okayI will however share my experience with them with everyone I know Regards, [redacted]
This letter is in response to the complaint you filed with the Revdex.comIn your complaint, you dispute not receiving credit for a call to Madagascar that was billed by MCI on your [redacted] invoice.I sent a manual adjustment to [redacted] to credit the full amount of the call that was billed to your October [redacted] invoiceThe total amount of the adjustment is $Please allow up to days for the adjustment to be applied to your [redacted] account.Thank you for allowing MCI the opportunity to address your concernIf I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G [redacted] MCI Agency Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This response is ridiculous! I have not had a bill from these people since and they find it perfectly acceptable to erroneously "reactivate" an account without consent? A cancelled year old account and then want to defend those actions? I did NOT receive a letter asking if I wanted service with this scam companyWhy would I? I HAVE NO HOME PHONE , BRANDI! Did that fact elude you? Please produce the tape where I consented to service with you or something with my signatureI will pay you double! Yes, I did hang up after minutes on hold with your "customer service" departmentI did not want to risk a subsequent bill for $dollars nor did I want to explain myself to another person in another country other than the US.I am forwarding this complaint and response to the proper authorities for further reviewIf I do see another bill, I will seek damages.If you want to speak to me, Brandi, please call me after 5pm EST Regards, [redacted]
This is in response to the complaint filed with the Revdex.com by [redacted] ***In her complaint, [redacted] disputes billing for an additional line fee after her second line was disconnected MCI archives invoices and other historical elements of an account in compliance with applicable lawFor account notes and invoicing, this timeframe is seven yearsMCI has no record of receiving an order from [redacted] ***’s local telephone company to indicate that telephone number ###-###-#### had been disconnectedIn addition, MCI has no record of any contact with [redacted] requesting to cancel the line from her account prior to September 29, On September 29, 2015, [redacted] called MCI and requested the cancelation of ###-###-#### from her account and disputed the billing of the Additional Line feeThe representative with whom she spoke forwarded her concern for additional research and a credit of $was issued for two years of the fee assessment The timeframe used for issuing the adjustment is in compliance with the MCI General Service Agreement that governs the relationship between the customer and MCIAs stated in §VIII.J: Any dispute or claim arising out of or relating to this Agreement or the services provided by the Company must be brought within two (2) years or within the period of time provided by an applicable statute after the date on which the basis for the dispute or claim first arises [redacted] again contacted MCI on December 29, and escalated her issue to the MCI Executive Escalations teamThe Executive Escalations team has been fully empowered to be the final escalation point regarding any MCI account issuesI explained to [redacted] the information above and, as a courtesy, I agreed to issue an adjustment for the Additional Line fee for last seven years, the limit of invoices that are archived for her account The amount of charges billed to [redacted] ***’s account for the seven year timeframe totaled $205.12, including all applicable taxes and surchargesAfter deducting the previously issued credit of $59.57, the remaining credit of $was applied to her MCI accountThis credit clears the full outstanding balance on [redacted] ***’s account ($82.11) and leaves a remaining credit balance of $New charges for [redacted] ***’s account will be applied to the credit balance until the credit balance is zero Thank you for allowing MCI to address [redacted] ***’s concern Sincerely, Rick G [redacted] Agency Relations ###-###-#### ###-###-####, ext***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: / [redacted] Style Definitions */ MCI's response: / [redacted] Style Definitions */ On August 18, 2014, you called MCI and disputed additional MCI charges after your account cancellationThe representative with whom you spoke informed you to contact your local telephone company to confirm that they had switched your long distance and local toll services to another carrierAs you were correctly billed for the calls carried over the MCI network, no credit was issued for the charges You called MCI again on September 15, 2016, disputing additional MCI charges You were once again referred to your local telephone company since they continued to route your calls to the MCI networkI had already called the local telephone company I had called them at least three times! Each time they told me there was absolutely no reason why calls were carried over the MCI network Again, I did what I was supposed to do The charges are unauthorized and not legitimate Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However , a detailed explanation was not provided to me and I have no idea if the credits alloted are accurate..Not to be petty, but I only received one message from Mr.G [redacted] and it was promptly returned, for the record there was never several attempts made to contact me ( as my phone records reflect)In closing, due to there percuilar business practices, I have decided to terminate MCI as my telephone service carrier Regards, [redacted]
There is no record of any MCI services provided to the complainant The complainant is disputing an outstanding debt with [redacted] Please re-direct this complaint to [redacted] Sincerely, Rick G [redacted] Agency Relations ###-###-#### ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] on behalf of [redacted]