Big Dog Demolition

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ I spoke with Mr [redacted] and had a very pleasant experience with himAt the time I did not know there was a Revdex.com complaint issuedOn 7/22/we were able to speak and I explained that I understood and I wanted to help himThe reason he ended up in collections is because though he did take the correct steps in cancelling his account, his final payment that he provided did not go through, therefore after days of it trying to draft his cancellation payment, it sent him to collections for the full amount since the cancellation never went through due to the payment As soon as this was explained to him I offered to remove him from collections because he definitely did take the right steps to cancel I also asked him if he had received my e-mail a couple months before introducing myself as the new manager and explaining what was going on and offering to helpHe did receive it but assumed it was just another billing notice We were able to make it last payment , and get him pulled from collections and completely cancelled out on 7/22/when we spokeHe was nothing but gracious and understanding which I appreciated in such a tough and frustrating situation I contacted him when I received the letter from Revdex.com today and this is his response "Hi [redacted] , Yes I'd be glad to do that and yes it was filed before the situation was handled in a completely satisfactory manner by youSo, I now have no further reason to pursue a complaint with the Revdex.comIf this email response is not sufficient in order to let the Revdex.com see that the situation was resolved please let me know what I can do for youThanks again for your help Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/28) */
I spoke with Mr. [redacted] and had a very pleasant experience with him. At the time I did not know there was a Revdex.com complaint issued. On 7/22/2015 we were able to speak and I explained that I understood and I wanted to help him. The reason he ended...

up in collections is because though he did take the correct steps in cancelling his account, his final payment that he provided did not go through, therefore after 90 days of it trying to draft his cancellation payment, it sent him to collections for the full amount since the cancellation never went through due to the payment.

As soon as this was explained to him I offered to remove him from collections because he definitely did take the right steps to cancel.
I also asked him if he had received my e-mail a couple months before introducing myself as the new manager and explaining what was going on and offering to help. He did receive it but assumed it was just another billing notice.

We were able to make it last payment , and get him pulled from collections and completely cancelled out on 7/22/2015 when we spoke. He was nothing but gracious and understanding which I appreciated in such a tough and frustrating situation.
I contacted him when I received the letter from Revdex.com today and this is his response "Hi [redacted],

Yes I'd be glad to do that and yes it was filed before the situation was handled in a completely satisfactory manner by you. So, I now have no further reason to pursue a complaint with the Revdex.com. If this email response is not sufficient in order to let the Revdex.com see that the situation was resolved please let me know what I can do for you. Thanks again for your help.

Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)