Big D's and Little C's Appliances

Sold the customer a washer and dryer. Offered free delivery and installation. one of the MAIN reasons I like to do the delivery and more importantly the installation is to check the equipment after hour or more on the roads which are full of potholes in [redacted] area. washers and dryers don't like to...

be moved place to place and there is a skill required. Customer refused installation so I wasn't able to check my machines. about a week or two later he called to say he didn't think the washer was agitating properly. everything works but the agitator was not spinning to his liking. we went out and diagnosed the problem when we were in the area again which was roughly 6/23 not sure though of exact date, then we ordered a few parts that we thought may make the agitator move more. the parts came in beginning of July but their were vacations involved with July 1-5th so wasn't around and we are a small internet business not a huge corporate company with many employees. went out and fixed it first day back which was july 6th. so from point of first complaint about agitator to machine being fixed to his liking total time to me not including a holiday vacation week was roughly 2 weeks. not unusual in a small business where the machine actually functioned just not 100%. I typically get these situations fixed quicker than that but again had to wait for the parts and had a vacation week. Customer said he would on text tell Revdex.com that he's satisfied and would eliminate complaint. I have a copy of the text on my phone saying so on July 7th. it's now July 16th and I just received a letter from Revdex.com asking me to respond dated July 13th. I don't believe this was worth my time nor his, definitely have thousands of customers all over New England who appreciate my services for the past four years. and sometimes customers are down on a machine for longer periods of time as we await parts and try to schedule with them. we worked with this customer late night too to accommodate his schedule. Machine was fixed and I always honor my 90 day warranty when customers need me to come back to rectify a problem. machines do break part of the business.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
This machine ticks.  I have owned other machines and they DO NOT tick.  It has nothing to do with where it's located and/or being loud.  I even sent him a video so he could hear it.  There is something wrong with this machine.  He seems to feel if it runs, there is nothing wrong.  It has taken me reaching out to Revdex.com to get a response.
 \Regards,
[redacted]