Big E Stock

Review: I received an unexpected package Monday when I arrived to work. No paperwork included inside the box. No invoice, no packing slip, nothing to indicate this was an order placed by anyone. I began contacting the shipper to see where it came from (apparently a 3rd party shipper) - before I could get a response from the shipper, a woman by the name of [redacted] from Big E Stock called and left me harassing messages because I was conducting due diligence on the package before calling her back. This was shipped as a personal package, not addressed to my company, and she threatened to talk to my superior if I did not call her back...might I add that she called my work number AFTER HOURS and again before I arrived at work the next day. Both messages were harassing in nature. When I called her back after I received her messages, I asked to speak to HER supervisor and she refused to provide that information.I haven't yet received confirmation from the shipper that this is the company this was sent from. I WILL NOT send the package as instructed until I'm able to confirm this information.It's not something I desire to keep, even though it was ADDRESSED TO ME. If [redacted] had given me sufficient time to do my research, I would have happily and immediately complied. If she had been kind and offered to provide the proof of purchase, I would have happily complied. But she choose to immediately attack and leave me harassing messages.I WILL NEVER USE THIS COMPANY.Desired Settlement: I would like to report this to her supervisor, or the company owner (apparently his name is [redacted]) but she would not provide this information, nor can I find any suitable contact information on the web.I would like proof of purchase before returning this item.

Business

Response:

Revdex.com Complaint ID: [redacted]) 06/02/2014

Dear [redacted],

CUSTOMER INFOMRATION

(Former Customer from [redacted])

[redacted] A [redacted]

[redacted] N [redacted] Avenue

[redacted], Fl [redacted]

Phone([redacted]/ Email:[redacted]@yahoo.com I Additional Email: [redacted].A.[redacted].com

RESPONSE TO COMPLAINT

[redacted] A [redacted] is a former customer from 2012, She placed an order through amazon which was filled by us, Purchased Microsoft Wireless Keyboard 6000.

[redacted] A [redacted]s information is still in our shipping system from her pervious order, when the order was processed, there was a mistake. The shipment was for [redacted] A. [redacted]. However when the Label was printed, it was mistakenly shipped to [redacted] A [redacted]. The Item was Shipped FEDEX, Delivered on 5/2/14, to [redacted] A [redacted]s Work address. (Listed above)

The mis-shipment was for a Boss Audio Systems MCK752WB.64 6.5-lnch MR6W Marine Speakers

We made several attempts to contact [redacted] A [redacted], during normal business hours (9am-5pm) we did take into consideration the time difference between us and [redacted] A [redacted]. We had even spoken with the receiving department to confirm that the mis-delivered package was received, as well as [redacted] A [redacted]s Secretary, who expressed to me that she had spoken with [redacted] A [redacted], about the mis-delivery package and she was not willing to take our call.

We left several messages for [redacted] A [redacted], Whom would not respond to us about this concern. [redacted] A [redacted]'s secretary advised us to leave a message for her again, and let her know if the concern goes unaddressed that we would contact her supervisor who would be the VP, Her secretary was kind enough to provide us with [redacted] A [redacted]s VP contact information.

We left [redacted] A [redacted] another Voice mail, informing her that we needed to address the concern of the mis-delivered package, and if she was not willing to return our call or address the concern. That we would have to speak with her Supervisor, in this case it would be the VP of the company.

[redacted] A [redacted] finally returned our call the next business day, with a very hostile & yelling demeanor. She was not willing to listen to our concern and stated she was unwilling to return the item back to us as she was concerned about how we obtained her shipping address. We tried to explain the mistake to her, and that the shipping team accidentally sent you the item as you had been a previous customer, as the Her name and the original customers name were similar.

We asked if we could provide a Shipping label to have the item returned, we emailed it to [redacted].A.[redacted]@i[redacted].com. However [redacted] then stated she would not return the item without "Proof' that the item was ours & said she would not pay for shipping, however we did not ask [redacted] A [redacted] to pay for shipping, the return label provided was from our FEDEX account and she would not be charged, we asked her to simply print the label and place it on the box over the old label, and provide the box to FEDEX, we even asked if she had FED EX pick up at her office, or if she would like us to have a Pick up Scheduled.

At this time, she became unwilling to cooperate with us; therefore we contacted FEDEX under our shipping account, and placed a pick up call tag for the item. The item was finally received back to us on 5/16/14.

At This time the concern has been resolved, the mis-delivered item was returned by Our FEDEX Call Tag/ pick up. We maintained a professional demeanor with [redacted] A [redacted], throughout the whole conversation and concern of the mis-delivered item, and we are surprised that she was this upset about this concern.

We can be reached at any time during normal Business hours.

Mon-Fri 9AM-5PM (PST) By phone or Email

Thank you

BIGeSTOCK

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all, I do not have a secretary. They spoke to someone in a completely different department who was passing the message along. I told them I was doing MY DUE DILIGENCE in backtracking where this package came from because it was not addressed from BIGESTOCK and I would be in touch with them when I was able to determine who it was shipped from. How am I supposed to know they were not scammers, trying to retrieve a package they no right to? I have never heard of this company.

In the very first message left to me, it was threatening me to talk to my superior rather than trying to talk TO ME. This was sent as a PERSONAL PACKAGE, not as a business package to my company which means my company had ZERO say in this matter. I regularly sign up for freebies and contests, and I received a package IN MY NAME. How was I supposed to know this was not from that, which is why I WAS DOING MY DUE DILIGENCE. She did did not want to hear anything about that and would not provide proof of purchase. I have the supposed buyers name and contact information, I was quite tempted to contact her to tell her to never buy from them again.

The shipping receipt sent to me was sent AFTER HOURS which means that it would not go out that day. And on the FedEX shipping receipt sent to me, it clearly stated to bill to shipper and had MY NAME AND ADDRESS as the shipper. When FedEx arrived, I was done dealing with these people and had time to finish my due diligence so then I surrendered the package to the FedEx driver.

I have never had such poor customer service in my life.

Regards,

Business

Response:

It appears that the miscommunication is still continuing. It's a bit confusing regarding the fact that she does not have a Secretary. The person our Customer Service Rep spoke to, claimed to be her Secretary. Why would we believe any different? Her proclaimed Secretary told us that she answer phone calls for her and 2 other people at her Company. The Secretary told us that she's announced our call to [redacted] but [redacted] refuses to speak with us. We then were instructed by her Secretary to leave a voice mail to let her know that if we do not get a call back, we would have to speak with her Supervisor. It seemed like standard protocol. Once we finally got [redacted] on the phone, she did agree to accept a prepaid shipping label from us. The shipping label had the correct recipient's address as the ship to (Another person named [redacted]). We waited 4 business days but there was not movement on the shipping label we provided. Fortunately after waiting, we did issue a call tag through FedEx and she did release the package to the carrier.

In regards to poor Customer Service, I'm not sure how we could have been more clear and willing to correct our shipping error. We try to be perfect but mistakes are made. But we always try to correct them. At the end of it, the correct recipient received their package a little late and an intervention with [redacted]'s Supervisor was not needed. We sincerely apologize for any inconvenience [redacted] might have endured.