Big Easy Tattoo Studio

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Contact Name and Title: [redacted] Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com Our deposit policy is clearly posted on our front deskWe do not refund deposits for any reasonA deposit is collected to pay for the artist's time in drawing the requested tattoo designIn case the customer should decide not to return, the artist will still be paid for their time spent creating the artworkIn this case, the appointment had to be cancelled by the artist due to unforeseen circumstances and a reschedule was requestedThe deposit would have transferred to the new appointment to cover the artwork that had already been drawnThe customer could not reschedule at that time, so the deposit would have been held until the time they were able to reschedule their appointmentI understand that the customer was misinformed by our staff and I apologize for thatShe has been retrained and instructed once again on our deposit policyBecause of this miscommunication by our staff, I have refunded the deposit to the customerIt is being mailed out to his home address tomorrow morning

Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
Our deposit policy is clearly posted on our front desk. We do not refund deposits for any reason. A deposit is collected to pay...

for the artist's time in drawing the requested tattoo design. In case the customer should decide not to return, the artist will still be paid for their time spent creating the artwork. In this case, the appointment had to be cancelled by the artist due to unforeseen circumstances and a reschedule was requested. The deposit would have transferred to the new appointment to cover the artwork that had already been drawn. The customer could not reschedule at that time, so the deposit would have been held until the time they were able to reschedule their appointment. I understand that the customer was misinformed by our staff and I apologize for that. She has been retrained and instructed once again on our deposit policy. Because of this miscommunication by our staff, I have refunded the deposit to the customer. It is being mailed out to his home address tomorrow morning.