Big Fellas Pizza & Wing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***
Danielle's response did not address my expressed plea to have the additional charges of $removed, in the light of the information I provided in my first letter To review: I had pointed out to the person initially contacted that I have a small house, with full basement, and needed help removing sodden containers so I could determine the condition of contents, and help in cleaning the mess of flood water, bird seed and spruce needles from the floor The oversized equipment which the company sent in (three large blowers and one malfunctioning industrial sized dehumidifier), were inappropriate, in the way, and unacceptable to my wishes When I called to report the condition , I was not asking for repair of the malfunctioning machine However, two techpeople were sent out, and that charge was added to my already burdensome $which was required as a down payment I feell manipulated by the company, shortchanged in service, and unhappy with the results On Sat., June 27, after the large equipment had been moved out, a volunteer team from the community completed removal of wet materials from the basement, used a shop vacuum to clean up the floor, and made the basement available to my use again I realize, now , that I should have asked for help from more of my neighbors before and not callied Servicemaster to get involved Their objectives clearly did not suite my needs.RespectfullyDonna Jean ***

When speaking with Mrs***, we discussed the service and procedure the company offers. She did explain the contents and mess in the basement and I explained we would come in and move the content to wherever she wanted us to so that she could go through things and we could get them dry. I also explained that we would remove any water still remaining in the basement and we would set up drying equipment to dry out the structure to prevent any further damage. I then explained we would come back every day to monitor the equipment. If Mrs*** had expressed that she did not want the basement dried out we would have required her to sign a release of liability and we would not have put equipment in. There was never any mention of not wanting the drying equipment. When the dehumidifier malfunctioned we did send someone out to repair it and there was no additional charge for this, he was going there already to monitor temperature and humidity readings and moisture content readings. We only charged for the time spent on the readings not the time spent on fixing the equipment. We have already given $worth of service for no charge, at this time the $is still due

Danielle called and explained that the $is a deposit, and is adjusted according to work done, with additional billing or refund as billing is adjustedThe scheduling is done in the order recievedThe billing is for days/hours of work doneEquipment billing was for days
when actual useage was daysThe consumer was not charged for the air movers even though useage was for $useage--so this service was a $value which was done for free