***, Please find attached all the invoices for [redacted] ***They clearly show that we provided her with every bit of professional automotive service when she came to our shop in June 2014, all she needed were rear brakes pads, which we replacedPlease note that we annotated a memo in regards to a missing bolt on one of her left rear caliperAlso please note that we only charged her for one hour (AllData and Mitchell require one hour labor) and we discounted our labor rate from $to $100/hour After about a month, she came in for work on the front brakes which we replaced at the reduced labor rate of $100/hour All our work is backed by a 90-day warranty on laborSo when she came back in May 2015, we gladly gave her new pads and rotors under warranty, but we had to charge labor, as she was way outside the 90-day warranty period As you probably know, some people ride their brakes very hard, and thus they tend to overheat and warpI am not saying that is what she did, but to come back in about a year wanting to get things done for free is not going to happen We do brakes day I and day outAnd if I tell you we are perfect and score 100/I will be lying to youWe do occasionally make mistakes, and when we do we gladly admit to it and get the customer taken care of out no cost to themBut when the car used outside the "norm", we cannot be responsible for the unusual wear and tear Thank you [redacted]
Our shop has done everything reasonably expected under the terms and conditions of our warranty, as well as gone beyond that to accommodate the customer's complaintsWe respectfully disagree with the customer's position and ask that this case be closed.thank you
Complaint: [redacted] I am rejecting this response because: I have attached some documents, and have more but the system would only allow five attachments I will go back into the complaint to see if I can submit more I attempted so many times to get my brake job completed with no success I spent $after it was all done plus my time and effort to get this corrected This Meineke location is very dishonest with deceptive practice to it's customers Regards, [redacted] ***
***, Please find attached all the invoices for [redacted] ***They clearly show that we provided her with every bit of professional automotive service when she came to our shop in June 2014, all she needed were rear brakes pads, which we replacedPlease note that we annotated a memo in regards to a missing bolt on one of her left rear caliperAlso please note that we only charged her for one hour (AllData and Mitchell require one hour labor) and we discounted our labor rate from $to $100/hour After about a month, she came in for work on the front brakes which we replaced at the reduced labor rate of $100/hour All our work is backed by a 90-day warranty on laborSo when she came back in May 2015, we gladly gave her new pads and rotors under warranty, but we had to charge labor, as she was way outside the 90-day warranty period As you probably know, some people ride their brakes very hard, and thus they tend to overheat and warpI am not saying that is what she did, but to come back in about a year wanting to get things done for free is not going to happen We do brakes day I and day outAnd if I tell you we are perfect and score 100/I will be lying to youWe do occasionally make mistakes, and when we do we gladly admit to it and get the customer taken care of out no cost to themBut when the car used outside the "norm", we cannot be responsible for the unusual wear and tear Thank you [redacted]
Our shop has done everything reasonably expected under the terms and conditions of our warranty, as well as gone beyond that to accommodate the customer's complaintsWe respectfully disagree with the customer's position and ask that this case be closed.thank you
Complaint: [redacted] I am rejecting this response because: I have attached some documents, and have more but the system would only allow five attachments I will go back into the complaint to see if I can submit more I attempted so many times to get my brake job completed with no success I spent $after it was all done plus my time and effort to get this corrected This Meineke location is very dishonest with deceptive practice to it's customers Regards, [redacted] ***