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Big Fly Sports Reviews (2)

Review: I lrder d a wicker picknick basket. The socket is cracked and falling apart. Over a week calling no return callDesired Settlement: I want my money back and I'm not even getting a call back!!



Response:On 1/21/2016 [redacted] had emailed us and mentioned that the item he received was damaged. Using his email address, we responded to [redacted] on 1/21/2016 requesting his order number and a picture of his damaged item. Once we had received his order number and the pictures of his damaged item, we replied stating that we would be happy to send him a replacement for the damaged item, but unfortunately we were out of stock of this item. Because of this, we refunded [redacted]’s order in full of the amount of $162.17 on 1/21/2016. We also provided him with a screenshot as proof that the refund was completed.



[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I Order 2 pepper spray 4oz Ounce Magnum Red w\Uv Dye. I paid for two of them on Dec 11,2014it was from Big Fly Sports for the [redacted] website. I do want a replacement since I did receive a package Monday but none thing was in there it was just a receipt saying that I order. 2 of the pepper spray.they was $9.99 I Order this for a gift for somebody for christmas. and I would like a replacement or my money back I charge it to my credit card and the guy who was sell the product is name Nikole[redacted]$19.89 that is the total Item -PMP-P-487PURCHASE ORDER #[redacted]Desired Settlement: I would like a 2 of the pepper spray 4oz Magnum Red W/Uv Dye Since I all ready paid for them. or he can just give me my money back.



From: [email protected] [mailto:[email protected]] On Behalf Of [redacted]Sent: Wednesday, February 04, 2015 4:59 PMTo: [email protected]: Regarding Complaint ID [redacted]

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Description: Sporting Goods - Retail

Address: 60 Metro Way, Secaucus, New Jersey, United States, 07094


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