Big Foot Moving and Storage

We are sorry that [redacted] is disappointed with the recent claim resolution.  We were just as surprised by water damage to her property.  The all-time seasonal snow fall record of 110 inches this past winter (2015) may have caused the roof failure.  As discussed with...

[redacted], we’ve never had a roof leak claim before.  The issue was immediately addressed with a commercial roofing service company to ensure all defects were properly sealed. We realize this doesn’t fix the damage to her storage lot but please know that we would never subject our customers’ property to such conditions intentionally.  Our experienced team does everything possible to protect our customers items but sometimes things may happen out of our control.  For this reason, warehouse valuation options are (and were) offered to all our customers. Valuation options and pricing is discussed during the sales process, found on our website, clearly portrayed in our estimates, and of course, discussed at the time of pick-up, etc.  We explained the various valuation levels and encouraged [redacted] to add protection on her move to storage and while her goods were in storage.  Unfortunately, she declined additional coverage and opted for the minimum requirement of .60 cents per pound at no additional charge.  We realize the settlement she received is considerably less than the amount that she claimed, but in accordance with the level of valuation that she selected for your shipment and the regulations that govern our industry, we are prohibited from paying any sum in excess of our legal liability.A full and final settlement check of $666.00 was issued to [redacted] on 12/21/2015.