Response to Mr [redacted] ComplaintYes they contracted with us to install technology to meters they had already purchased andinstalledHe had already purchased another brand of transmitters that were notweatherproofed and was desperately seeking another alternative as quickly as possibleURS did contact the manufacturer and we were told that the meters did put off a pulse, but theyneeded to be tested as they were not approved for use with Ceremiti transmiiterThey alsostated that the meters Mr [redacted] ordered were not from the original manufacturer, but from athird partyURS requested the manufacturer of the technology, Cereniti to test the water meters to see whythe pulses were not recording correctlyCereniti completed their testing on May 20, Theirresults indicated that the Zinner meter has a pulse, but also has an encoded sideThe metersMr***i purchased apparently were programmed to the Encoded method of gatheringreadings from a meterCereniti tested the meters from the Zinner manufacturer and theencoded transmitters recorded correctlyAll of URS’s paperwork has the disclaimer that we cannot be held responsible for meters ortechnology that was purchased and installed by anyone other than URS to work correctlyAs inthis case Mr [redacted] purchased the meters from a third party and did not provide URS with theinformation to correctly order the transmitters to work with the meters he had installedMr.***i has been unreasonable allowing the manufacturer to test the equipment before the installwhich would have prevented this entire situationMr [redacted] had made constant calls after hoursto my lead technician’s cell phone badgering him to get the technology in and installedCerenitihas requested that an encoded transmitter be sent to the property to insure that the meters arein the “Encoded” mode to correctly work with the technologyMr***i paid the deposit and the final invoice with the disclaimer wording printed on bothinvoicesNo” underhanded deceit” was instigatedURS worked with the information that was provided and has worked with the Cerenitimanufacturer to arrive at a response that is fair and reasonableAs the meters are under mobilehomes, they have to be specially built with a Level weatherproofing to prevent corrosioninside the transmitterThey have offered to send Mr [redacted] new level encoded transmittersafter the test has been completed for him to install and then to return the Level pulsetransmitters back to Cereniti for credit.Dan ***Utility Recovery Systems, Inc.317-356-8988May 27,
Response to Mr [redacted] ComplaintYes they contracted with us to install technology to meters they had already purchased andinstalledHe had already purchased another brand of transmitters that were notweatherproofed and was desperately seeking another alternative as quickly as possibleURS did contact the manufacturer and we were told that the meters did put off a pulse, but theyneeded to be tested as they were not approved for use with Ceremiti transmiiterThey alsostated that the meters Mr [redacted] ordered were not from the original manufacturer, but from athird partyURS requested the manufacturer of the technology, Cereniti to test the water meters to see whythe pulses were not recording correctlyCereniti completed their testing on May 20, Theirresults indicated that the Zinner meter has a pulse, but also has an encoded sideThe metersMr***i purchased apparently were programmed to the Encoded method of gatheringreadings from a meterCereniti tested the meters from the Zinner manufacturer and theencoded transmitters recorded correctlyAll of URS’s paperwork has the disclaimer that we cannot be held responsible for meters ortechnology that was purchased and installed by anyone other than URS to work correctlyAs inthis case Mr [redacted] purchased the meters from a third party and did not provide URS with theinformation to correctly order the transmitters to work with the meters he had installedMr.***i has been unreasonable allowing the manufacturer to test the equipment before the installwhich would have prevented this entire situationMr [redacted] had made constant calls after hoursto my lead technician’s cell phone badgering him to get the technology in and installedCerenitihas requested that an encoded transmitter be sent to the property to insure that the meters arein the “Encoded” mode to correctly work with the technologyMr***i paid the deposit and the final invoice with the disclaimer wording printed on bothinvoicesNo” underhanded deceit” was instigatedURS worked with the information that was provided and has worked with the Cerenitimanufacturer to arrive at a response that is fair and reasonableAs the meters are under mobilehomes, they have to be specially built with a Level weatherproofing to prevent corrosioninside the transmitterThey have offered to send Mr [redacted] new level encoded transmittersafter the test has been completed for him to install and then to return the Level pulsetransmitters back to Cereniti for credit.Dan ***Utility Recovery Systems, Inc.317-356-8988May 27,