Big-Hearted Books and Clothing, LLC

After checking our database, we have confirmed that we never received any correspondence from this customer after his orderHe ordered a book on *** (for $0.01) and we sent him the bookUnfortunately, we did not receive a cancellation request, refund request, or inquiry of any kindIt is
unwarranted to file a complaint without ever having contacted usHe ordered a book and we sent it to him.If he had filed this complaint with ***, it would be denied because he never requested a cancellationIf he can provide us with proof of cancellation, we will proceed accordinglyAt this time, we fulfilled our obligation as the bookseller by sending him the book he purchasedWe would like this complaint to be removed from our record because it is unfoundedCustomer service and our reputation are very important to us.Thank you,Big Hearted Books

Hello,On 12/13 this order was reviewed by a supervisor, an apology was given, and a full refund of every cent that we received was provided. Below is the email sent and we've attached the order summary from our system. You can see the exact funds we received and the note that the refund was issued...

on 12/13. This listing was for the book, it was sold on a used book website, and the description said it may not have supplementary materials. We consider toys attached to a book to be supplementary. However, we can see the customer's perspective and therefore issued the full refund which was the $4.92 we received ($0.93 for the book and $3.99 for shipping). We can't refund more, because we've already issued a full refund without requiring the customer to return the book.  Hello [redacted],I'm the customer service supervisor. I was reviewing your ticket and I've issued you a full refund. That item should not have been sold without the bean bags. I apologize that your refund wasn't issued by the initial customer service representative after your first email. This refund will be applied to the original method of purchase and may take 3-5 business days to process, depending on your financial institution.Again, we sincerely apologize for the error and any inconvenience this may have caused.Thank you,Big Hearted Books & Clothing