Big Island Honda - Kona

Big Island Honda Kona resolved this dispute with the customerThe customer purchased a paint and fabric protection through Big Island Honda -KonaThe warranty was valid at both Kona and Hilo Honda locationsThe customer brought her car into the Hilo location and was not turned awayThe customer was in contact with the finance manager in Hilo, who has an email trail of appointments schedule totake care of the stains on her seatsWhen the customer contacted the Kana location, we reached out to Hilo locationThey were able to assist her with her warrantyBig Island HondaKona responded to every phone call from the customer and other representatives of the customerNumerous volcemails were left for the customer to call the dealership back to resolve the matterOn April Big Island Honda-Kona reached out to the customer yet again, to inform her that she would be fully refunded for the paint and fabric protection

Big Island Honda Kona resolved this dispute with the customer. The customer purchased a paint and fabric protection through Big Island Honda -Kona. The warranty was valid at both Kona and Hilo Honda locations. The customer brought her car into the Hilo location and was not turned away. The customer...

was in contact with the finance manager in Hilo, who has an email trail of appointments schedule totake care of the stains on her seats. When the customer contacted the Kana location, we reached out to Hilo location. They were able to assist her with her warranty. Big Island HondaKona responded to every phone call from the customer and other representatives of the customer. Numerous volcemails were left for the customer to call the dealership back to resolve the matter. On April 18 Big Island Honda-Kona reached out to the customer yet again, to inform her that she would be fully refunded for the paint and fabric protection.