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Big Kahuna Pools, Spas, and More Inc.

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Reviews Big Kahuna Pools, Spas, and More Inc.

Big Kahuna Pools, Spas, and More Inc. Reviews (2)

Concrete is unlevel, and cracking horribly after 1 month.in March 2016 concrete was finally poured around our pool that we had been waiting on for months due to the weather, after it was poured and Big Kahuna's contractors left we noticed that the concrete surrounding our spa is not level at all, also there are handprints also in the surround that do not belong to our family. I have tried emailing Big Kahuna with no response. They also blocked me from the Facebook page so that I would not leave a review, and I had to do so under my husbands name. Desired SettlementI would really love for the concrete contractors to come back and repair where it is unlevel, and cover the handprints at Big Kahuna's expense, or give us a refund so that we may find someone else to repair and cover the issues. Business Response Contact Name and Title: [redacted] , PresideContact Phone: XXXXXXXXXXContact Email: [redacted]@embarqmail.comthe concrete was left rough per the customer wanting to install tile at a later date. If we were to return and try to get it perfectly level, it would never match and would look much worse. It could also chip off at a later date with the tile installed over it. It cannot be no more than a half of an inch or so out of level here or there from the concrete shrinkage. this is very easily corrected when the home owner installs the tile. As far as the hand print we just had an employee there two weeks ago installing a cover on this area and nothing was noticed by him or pointed out by the homeowner. This customer has berated me since we started this job. Screaming and yelling that I am a liar. I will not be spoken to and treated this way. I have bent over backwards and worked in weather conditions that we explained were not beneficial to best case results. All she could do was yell and scream that she wanted us there no matter what condition her yard was. As far as the crack, our contract says that there is no guarantee on Concrete, it cracks. We cannot guarantee where exactly it will crack. We have offered to install a crack suppression system on this structure at no cost before it is tiled by the homeowner. this homeowner did post a complaint on facebook, but removed it after we professionally responded. Consumer Response I have spoken with the owner of the company and will be dealing with him. Thank you.

Big Kahuna put in my inground pool just over 2 years ago. I called Big Kahuna Pools about an issue I had with my [redacted] led light transformer. I asked how much the it would cost to replace and if my unit was still under warranty. The gentleman I spoke with told me the unit replacement would cost $498 and would get back to me on the warranty. Well a week later I decided to call back and spoke to another gentleman who said he would have to look up the details and call me back. Guess what? I never received a call back. So at this point I decided to call the manufacturer which is now [redacted] The lady there stated that the model I have is just over $200 to replace and a new model with more options is only $491 which is still better than what Big Kahuna quoted. So I would not recommend dealing with this business as they do not care about their previous clients. Please research before picking them.","neg-1

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Description: Swimming Pool Contractors, Dealers, Design, Spa and Hot Tub Part Suppliers, Hot Tub and Spa Dealers, Swimming Pools - Maintenance

Address: 100 Rhem St, New Bern, North Carolina, United States, 28562-5552

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