Big Man's Land Inc

Hello,Thank you for notifying us of the complaint. I have researched the complaint and have the following information.1) Mr*** was refunded for both windshirts when we were made aware of the quality problem. The refund was issued through Paypall on 4/26/19. The
confirmation from paypal is attached.2) We state on our website that sometimes the items from our orders will be shipped separately. He bought two different brands of windshirts and they shipped from two different locations. They both arrived within the timeframe of promised delivery.3) When Mr*** notified us that he was unhappy with the purchase we provided him with a label to return the items so that he did not incur any cost to make the return. The tracking number for that shipment was UPS***.We are very sorry that Mr*** did not experience our usual quality and customer service and tried to correct that for him. A full refund was issued and a label provided for the return. We thought this had been resolved with him. If there is anything else we can do or information we can provide please let us know and we will be happy to provide right away.Kind regards,***BigMansLand

We are sorry for the experience you had, it's not typical. Full refund issued 6/22/18. Thank you

Hello,Thank you for notifying us of the complaint. I have researched the complaint and have the following information.1) Mr*** was refunded for both windshirts when we were made aware of the quality problem. The refund was issued through Paypall on 4/26/19. The
confirmation from paypal is attached.2) We state on our website that sometimes the items from our orders will be shipped separately. He bought two different brands of windshirts and they shipped from two different locations. They both arrived within the timeframe of promised delivery.3) When Mr*** notified us that he was unhappy with the purchase we provided him with a label to return the items so that he did not incur any cost to make the return. The tracking number for that shipment was UPS***.We are very sorry that Mr*** did not experience our usual quality and customer service and tried to correct that for him. A full refund was issued and a label provided for the return. We thought this had been resolved with him. If there is anything else we can do or information we can provide please let us know and we will be happy to provide right away.Kind regards,***BigMansLand

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Second complaint filed with this companyAfter the first filing, they responded to me and offered a full refund and gave me a link to print the mailing labelI didThey have been received and guess what? No moneyNow they have the clothes and my money

We are sorry to hear about the experience you had, it was unusual. We issued a full refund on 5/9/18. Thank you

Complaint: ***
I am rejecting this response because:The business only responded or acted AFTER I submitted a claim through the Revdex.com, and through my payment service (PayPal)Prior to my taking action, they were ignoring my emails and messages.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The business only responded or acted AFTER I submitted a claim through the Revdex.com, and through my payment service (PayPal)Prior to my taking action, they were ignoring my emails and messages.
Sincerely,
*** ***