Big Man's Moving Company Reviews (%countItem)
Big Man's Moving Company Rating
Address: 234 Dolphin Pt Apt 2, Clearwater, Florida, United States, 33767-2110
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Customers Beware
I hired Big Man's Moving Company in June to do a short distance move. Immediately after the mover left, I discovered that several pieces of jewelry were missing. Additionally, the crew slid the heavy furniture vs lifting it, which caused hundreds of dollars worth of damage. I contacted the company owner within 2 hours of the crew leaving and they denied the theft. Additionally they refused to repair or provide me compensation for the damages to the hard wood floor. It was very disheartening to me because their advertising preaches about their terrible personal experience with a moving company so they wanted to start a 'honest' moving company. Please don't fall for this company being 'honest' like I did.
Hi ***,
We are sorry to hear you didn't have a good experience. Customer service is always our #1 priority. We do our best to take responsibility and fix damage if we created it. Though we were surprised to learn about the surface scratches to your floors, in good faith, we contacted a local wood repair business and offered to pay for the repair. You stated that touching the stratches up and buffing the floor in the affected area wasn't acceptable and sent us a text message stating you already had been in contact with your attorney to handle this situation. It's been 5 weeks and we have not heard anything from your attorney.
Regarding your lost, stolen or misplaced items, we were all very upset to learn about this.
The unfortunate thing about this situation is that you left your doors open for over 5 hours without anybody at your old house. There were landscapers in your yard, a neighbor lady that we found inside your home alone along with 2 construction workers right in front of your property, across the street. Upon arrival for our 2nd load, our team had to escort your neighbor lady out of your house that was completely unsupervised. She was asking our team if anything was being donated or offered for sale since you were moving out.
In addition to the facts above the terms of your signed contract below state this:
"The customer is to secure and hide all valuables like money, gold, jewelry, etc. prior to our arrival. If these items are negligently left out and get lost in the moving shuffle Big Man's Moving doesn't assume responsibility for misplaced or lost valuables".
We take these types of acusations very seriously because we hold our company to a high standard. After performing 2500+ moves we have never been accused of theft. Our staff are background checked, drug screened and we keep a close pulse on all 12 of our employees. We don't hire random temporary labor to fill our jobs. As soon as you dislosed a couple of your older sentimental jewelry pieces (necklace and gemstone ring) were missing we encouraged you to immediately file a police report with our full cooperation.
All 3 of the employees that performed your move have done over 40 moves since without issue and they are willing to take a lie dedector test and fully cooperate with an investigation. It's been 5 weeks and we still have not been contacted by the police.
As a business owner and employer of the local community, being accused of theft without proof via your multiple 1-star reviews all over social media is very disappointing.
We pride ourselves in total customer satisfaction and we encourage you to follow up with your attorney and the police.
It doesn't surprise me that you continue to make excuses, deflect and make false statements, being that its what you've done from the beginning. Its a common theme in all of your responses to the negative reviews you've received. The fact that you make inaccurate statements in an effort to deflect blame and mislead the public is disgusting.
To set the record straight....
In regard to your 'in good faith' effort to address the significant damage your crew made to my hardwood flooring. I sent you videos of the damage sustained. After over a week you sent out 'your floor guy' who told us that 'he doesn't fix floors, he just repairs furniture', and he would not complete the job. I suspect that the damage was too severe to be repaired for what you were willing to pay. At no time did you offer to compensate me for the $771.00 repair that was required. Nor did you make any effort to engage any other company who could actually do the work.
In regard to the claim that landscapers were on the property at the time of the theft. Untrue. Yes, the landscaping company did arrive to the house the day of the move. However, when they saw that the move was in progress, they left, never setting foot on the property. After 4 days of you speaking with your crew a new theory was thrown out, that my elderly neighbor was in the house. This was never made mention to me at any point during the move, because it just isn't true. It was not until after several days of you and your crew coordinating your story did this come to light. As if it is not pathetic enough to accuse my elderly neighbor, you add my neighbor, across the street who was working with his crew on home renovations. Its clear that you are grasping at straws to deflect the truth of the matter.
In regard to the contract. On June 2 you advised that I would receive a contract to e-sign. I advised you on June 26th that I still had not received the contact for services to be provided on June 29th. Your crew showed up on June 29th, without a signed contract. On July 10, I requested a copy of the contract, for legal purposes and was told that the invoice you provided 'was the same thing'. According to you in this unsigned contract, that I still have not been given, it states that I am responsible for securing all valuables. My valuables were secured. I had them in an area of the house that I specifically told the crew not to move. Your crew was admittedly in and out of this room. The box that the jewelry was stolen from was discarded in the trash bag in this room as well. I provided you pictures.
Immediately after the move was complete I reached out to you to advise that jewelry was missing (note:the age of the jewelry is irrelevant and a ring was not included in the theft. That must have been someone who reported a missing ring.) and floors were damage. I filed the police report (#XXXX-XXXXXX) on July 2nd, and make you aware. I cannot speaking to the protocol of the Tampa PD, but had you had questions at any point in the last 5 weeks, you could have very easily picked up the phone and called yourself. Common sense would tell you that the PD has more pressing matters to attend to than calling a moving company to discuss a petty theft committed by a company who is going to deny the charges. Much less conducting lie detector tests at tax payers expense. Are you willing to incur the cost of the testing? I assume not.
Through out the move your crew had no problem sharing that they were underpaid and over worked. It isn't a coincidence that your staff is under paid and then $5,500.00 worth of jewelry is stolen. How many moves your done since June is irrelevant to me. If anything, this is even more important that I share my experience with the public so they are aware just who they are dealing with. I gravely regret hiring your company. All I can hope for is that others don't get sucked in by your stories of being an honest company.
Hi ***,
We sincerely apologize you didn't have an enjoyable experience with our team and reiterated your frusteration with another messsage.
Unfortunately, our wood repair professional didn't feel comforatable with the scope of work so he provided us a few other professionals to call. The following day we started making these calls only to receive a text message from you stating you already contacted your attorney. This text was surprising since we never stated we weren't going to fix the scratches. 100% total customer satisfaction is always our goal and we look forward to hearing from your attorney so we can proceed and fix the floor scratches.
Josh and Brooke
Great experience from start to finish. Contracted to load a POD. Contracting was easy and handled efficiently, everything was explained in advance. Dylan and Markus showed up on time and efficiently and expertly loaded everything well within the contracted hours. I was pretty sure we would need a 2nd POD, but they made it all fit. Their expertise saved me a lot of money. Thanks for a great job!
Hi ***,
We really appreciate your support and our team enjoyed working with you a lot.
Have a wonderful weekend and if you need anything in the future please reach out to us.
-Josh and Brooke
$3800.00 down payment. Due to virus etc I needed to change moving plans And I do not need them. No services provided or received. Asking for refund.
2/11/2020 signed contract for move scheduled in late March to NC and paid $3800 down payment on credit card. Due to circumstances out of my control, (home inspection revealed serious repairs that owner would not agree to so no home in NC under contract) Postponed and was told that air fare would be an additional charge of $400. My costs jumped from $11,800 to $12,200. Now Corona virus is creeping into picture complicating my move due to fact that military family in home near Ft. Bragg went under contract were frozen for their move out due to military freeze on all moves. Everything is unknown and very stressful. Made a decision to rent longer from my buyer and put everything on hold. Seeking more information it became apparent that I no longer needed Services from Big Man move scheduled May 1. On 3/19 I emailed Josh, the owner, and informed him of no longer needing his services and asked for an accounting of services he was charging me and hopefully we could reach a fair and appropriate resolution, to include a refund. He wants to talk on the phone but I want to communicate by email to assure facts, figures, with no misunderstanding. I have made several requests. As of today, 3/31/2020 he has not responded to my request.
I have received No services. Moving supplies needed, even if ordered, were very generic and would be used for any move. Air fare costs were a surprise to me but airlines have relaxed penalties for changing reservations. I'm very disappointed in his lack of addressing my situation. I take no pleasure to take these next steps of involving outside agencies. After Reading some of his critical reviews, he does show a pattern of ignoring problems.
A refund of $3800 minus documented costs I am being charged for NO SERVICES received or used. I have lost all confidence with doing business with this company.
We hope you are staying well during this pandemic. It is very disappointing that our cordial relationship took an abrupt turn, and now involves a third party mediating this dispute.
When we learned your move was cancelled, we felt terrible for you, as we knew how excited you were to be near your grandchildren. We called to touch base, and were met with an email in return. Our efforts to call you were all met with email responses. We couldn't understand why you no longer wanted to communicate with us. We are reasonable people, and wanted to offer you reasonable solutions. For example, our movers receive partial payment to reserve their dates, we wanted to propose they spend a day helping you put your home back together, hanging photos/tvs, anything you needed assistance with.
Your card has been refunded $2000; this is the remainder of your deposit less the expenses we incurred. Per the contract you signed on February 11, changes in the itinerary will result in additional charges. After the initial booking, you changed your date twice. Our expenses included 4 non-refundable flights (and bags), partial payment to movers to reserve dates, and $500 in supplies. Though the supplies were not used for your move, due to the Covid-19, we haven't been able to use them.
We wish you the best, and hope you eventually get to be with your family.
Sincerely,
Josh and Brooke A.
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Josh,
All of us are suffering emotional and financial losses during this very difficult time. Fortunately we are all healthy but have gotten caught into this cog of uncertainty and events out of our control disrupting plans that normally would have occurred. I thought I was hiring a company with owner supplied trucks. Your plan was to rent trucks and fly home drivers. I was being charged for additional air plane flights of $400.00. It is selfish and unreasonable to assess me $1800 dollars for services and moving supplies including airplane tickets that I have received NO benefit or value. Communicating with you was challenging because you INSISTED on a phone conversation that I found unsatisfactory due to no record established. I was always willing to communicate. An email writes down for the record and provides a document that can be re-evaluated, reviewed by others as I found necessary. It is also unfortunate and very poor business practices to assess me $1800 with no documentation. Most airlines have for the previous months bent over backwards to satisfy consumers requiring flight cancellations and issuing refunds or future travel vouchers. One of the my moves was postponed due to a military family occupying the home and all orders from army are on hold for military family moves. How selfish of you to not understand these situations. Fortunately my Citi Visa account is working this issue also. I will accept nothing less than $300.00credited back from the $3800 down payment I feel that is a generous compromise considering no services of value received. Boxes and moving supplies that you are assessing me for have great use for a successful moving company. I know you have informed Citi of a refund of $2000.00 That is a positive first step. Thank you
In good faith we provided you with a $2,000 refund.
Unfortunately, it appears we will not reach a compromise.
We attached your signed contract stating "Any change to this itinerary will result in additional fees".
Lastly, our terms of service has an entire paragraph regarding out of state moves and packing jobs.
We wish you the best.
(The consumer indicated he/she DID NOT accept the response from the business.)
In good faith, I paid you $3800.00 in a down payment for a move originally priced at $11,800 that then increased to $12,200 and increased again. You have provided no services or anything of value for me. You have provided no documentation validating air plane expenses. You are keeping at least $500 in moving supplies for your future use. And you refuse to compromise. Thank goodness for this Revdex.com venue to discuss facts and financials of my complaint.
Fortunately others will benefit from my unfortunate experience and avoid financial harm.
Janis didn't return our 2 phone calls and stated she came to the Revdex.com for a fair resolution and wanted everything in writing.
She also stated that she wasn't trying to hurt our business and was only seeking a fair resolution.
Big Mans Moving immediately issued over a 50% refund ($2,000) and the Revdex.com found this to be satisfactory and marked this complaint "answered."
After receiving the $2,000 refund Janis called her credit card company and requested a full 100% refund for the additional $1800.
Big Mans Moving has 4 - non refundable 1-way flights in employee's names and companies can't can get a refund for flights in someone else's name. We paid our supplier for her $500 in supplies along with prepayments to our staff that lost out on 6 days of work since she cancelled twice on short notice.
Janis signed a contract and still received a 100% refund because credit card companies offer 100% consumer protection if a service isn't received.
Janis hurt our business, hurt our Revdex.com rating and we lost $1800+ during this terrible time with COVID-19.
$500 worth of broken items for poor packing in the move of our home. Including Shark Ion Robot, shoe rack, dog gate, glass candles.
Unfortunately I would not recommend this company. We hired them to pack and move our household. They were willing to negotiate the price and they did make an additional stop for us. So they tried to accommodate our needs. However the 5 or 6 man crew was not well trained on packing. They moved furniture cabinets without looking in the drawers - breaking glass in two of the big pieces when they turned them upside down. They broke our shoe rack, our Shark iRobot, and our dog gate. All valued at over $500. All they want to say is that they didn't charge us what they should have because of the agreed upon negotiated price. It was sloppy packing. Oh, and no joke, they forgot to pack the master closet, under the sink in the master bedroom, the guest closet, the linen closet, and the kitchen stove drawer. Every time they said they were done with a room I walked it and found a closet they forgot. Do not use this company to pack for you! They had the opportunity to earn my recommendation and they did not do so.
$500 to replace broken goods
Contact Name and Title: Josh A., Owner
Contact Phone: ***
Contact Email: ***
Kristen, sorry to hear you did not have an enjoyable packing and moving experience. Upon booking, you revealed you are a realtor and we were excited to earn your current business, but more excited to earn your future referral business. Since we gave you $822 off your job upon booking, we are unable to give you additional money back for the items listed above, which you value at approximately $500. The discount reflects a $322 savings in your favor. We apologize and wish you the best.
These guys moved me last year. They went above and beyond, beat the prices of any other business in their class, and were an absolute pleasure to deal with. They were FAST. The disassembled and reassembled, and handled special requests. I am about to hit them up again for extra help putting together and moving new furniture. They have a great story to their start-up-- saw a gap in the moving business and filled that gap by creating a business with customer care first, under their own close watch. Thanks, guys. I got the worst impressions from the others I called comparatively when I was moving and went with my gut on this. Glad I did.
Thanks, ***! We appreciate your business and the kind words! Looking forward to helping you again soon. :)
Damaged destroyed furinature in a move with his moving company, unwilling to be responsible and assess damage or even meet to assess damages. Refuses
We hired Big mans moving company who claims he moved her to florida from Michigan and he own furniture was destroyed. he reassured us our property to be moved to a storage would all be wrapped and undamaged upon arrival to storage unit. His movers did a horible job and damaged many expensive of furniture which was un wraps and unprotected. When we call him immediately about the issue he made every excuse to avoid to *** the damage and refused to make a insurance claim on our insured furniture. After multiple phone call I ask him to pick a date to come and assess the damage and he refused and made excuses and eventually refused our calls. This man owes it to my wife and I to be professional enough to resolve and pay or repair the damages, some items can not be fixed. Anyone who may use this company in the future be for warned, you will be on the loosing end. I would like resolution to the matter. DOT will be the next stop.
replacement of kitchen table, sofa, and other items, he needs to come and assess. we will not move furniture until he sees the way his workers left the items, so we are not blamed for damages
Hi,
100% total customer satisfaction is always our #1 priority. Please see your signed contract attached and a few images of you threatening me and my employees over text message. I have dozens of other messages showing your aggressive behavior and poor choice of language towards my family and our employees which you call "jailbirds". All 10 of our employees are drug and background screened.
If any of your items had minor scratches on them it's because you didn't purchased any moving blankets from us the day of your move nor did you supply blankets to protect your items. In our terms of service and on your contract you signed we were very clear about storage unit moves and that moving blankets are a must have to protect items otherwise you waive 100% liability if any damage occurs. On the attachment please see the charges area stating moving blankets are not included and see the notes area stating moving blankets are not included. We plastic wrapped your items but plastic wrap alone doesn't protect furniture. We will see you tonight in person at your storage unit as long as you can be civil and quit threatening us.
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally, I got his attention, The move occurred in February. After numerous phone call, text and email the owner did not respond to a single one. He has done everything in his power to avoid his responsibility to come and inspect the damage caused by his crew. I gave him and opportunity to PICK a DAYThat ment any day and I would return from Sebastian Florida to meet with him and he has avoided, made excuses after excuse after excuse, so when I did finally reach him yesterday it was a heated conversation. His employees were more interested in seeign what I would give them if certain items were not needed. When the owner and I first spoke he stated "I handle all items with kid gloves. Our initial agreement was that his company would provide and and all needed items to properly pack and protect items, an email was also sent requesting these materials. He was unpreparedAfter multiple phone messages refusing to anseer the phone call, return email or text. I finally called him a few days and and he finally answered. Again avoidant, dispondandant, and indignant. I have given the gentleman company owner ample time to resolve the issue. He still sends contract sample and antagonistic text, no more to avoid coming toexamine the items damage. This morning May 1st, 2019 he said he would meet us at 3-4 pm, now he says after his dinner. aorund 6-7 PM. He ha gone out of his way to avoid responsibility.