Sign in

BIG MARTY'S

Sharing is caring! Have something to share about BIG MARTY'S? Use RevDex to write a review
Reviews BIG MARTY'S

BIG MARTY'S Reviews (1)

December 11, 2014On September 30, our customer *** * had carpet installedWe guarantee installation of the carpet for yearThe manufacturers offer various warranties for the carpetAlmost year after the carpet was installed *** * complained that her carpet was “fuzzing and
bunching”On Augwe sent one of our carpet installers out to look at her carpetHe took a picture but in the camera phone you couldn’t see anythingI explained that we could not see anything wrong but that I would turn the complaint in to the carpet mill anyway hoping that they would send an inspector out We then decided not to wait for the manufacturer because if there was truly something wrong with her carpet I didn’t want her to have to wait too long to either fix or replace itcontacted the inspection serviceOn Octhe went to her homeHe, *** ***, also found nothing wrong with her carpetWe were told that fuzzing is not covered under warranty and to find out how often the customer vacuumsHer answer was once a monthThere very often are extra fibers in carpet when it is madeIn time the fibers stop falling out (fuzzing)This process can be sped up with more aggressive vacuumingAlso, soil on our feet or shoes can build up and cause carpet to flatten outWe suggested that she have her carpet steam cleanedThis often brings the carpet back to lifeIf the manufacturer finds fault in the carpet they will reimburse her for the cleaningAll involved found nothing wrong with her carpetAs far as being rude, I apologize if in fact anyone here was rudeWe all tried to make her happyShe did call here at least once a day, every day, and for obvious reasons found fault in what ever we saidShe wanted this carpet put in a different room and for us to just give her carpet for the main roomI would have been more then happy to do this for her had there been anything wrong with her carpet which there was notI have sent a copy of the inspection agency's report also.Regards,Michele F
Customer service Manager

Check fields!

Write a review of BIG MARTY'S

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

BIG MARTY'S Rating

Overall satisfaction rating

Address: 6951 State Rd, Philadelphia, Pennsylvania, United States, 19135

Phone:

Show more...

Add contact information for BIG MARTY'S

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated