Big Mountain Homes

Miss [redacted] seems to imply that Big Mountain is deliberately misleading or taking advantage of the customer We have corresponded with Miss [redacted] with regards to the water issue and would again let her know that we will pay up to $3,towards her water filtration system It is hard to determine why her well failed out of the tests made, it could be the well or a poor sample collected, as this happens Miss [redacted] seems to imply that homeowners are now offered a filtration system with no charge to them, this is not accurate or true If a customer desires such a system we charge them the fee for installation and have done this one time as the homeowner requested this This is no different than a customer asking for a fireplace and them being charged for this option, it is not a "freebie" To attack our company because of the quality of water coming out of the ground is confusing however we will do what we can to help the customer.Regards, Bernie

We have received the list of items from Mr***, a representative of Big Mountain met with him last Friday and we are in the process of working on this list to identify the issues and take care of the [redacted] concerns We will be discussing our findings directly with the [redacted] in the next week now that we have a list to work off of.Thanks,Bernie

Complaint: [redacted] I am rejecting this response because: Please see attached response, and documentation Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have never received information about a $allowanceThis information, for some reason, was only mentioned to my mother who was in town for a short period of timeThey never sent me this information or informed me of thisWhen I met with Rob W [redacted] who works and is in charge of the [redacted] office, he stated that he would find someone who would do the system for a cheaper price, find out what kind of tankless water heater I would need, and stated in front of myself and another party, that HE would take care of itAlso, this issue was taken to the City Council in [redacted] in February a [redacted] it was stated there also, ON TAPE, that Big Mountain Homes would take care of the issueI am sure that all parties that were present would account for this being said, including the city judgeThis issue was brought up to multiple people at Big Mountain and they have not done what they say they would do Also, there were others with poor water quality and have done their own work on getting the problem fixed in the area where my home is, the issue is - I bought a BRAND NEW HOME with water issues and I REFUSE to live in a home with poor water qualityThey will fix the problem regardless of how much it costs because the problem is theirs not mineThey ordered the home, they placed it on the land, they called the well drillers, and they signed off on it being fineI will not accept this as them 'fixing' the problem because they have not Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***Let’s start with the patio blinds These were either damaged during construction or when the house was moved on to foundation The blinds were damaged before we ever took occupancy of the home Adjusted doors was done (closet doors, bedroom doors)However the sliding back glass door was warped during the move, It was replaced with the wrong color of door Finally, they got the right color, but the door handle was installed backwards and would not lock One of the contractors fixed it, still does not lock though.“Fixed drywall repairs to homeowners satisfaction.” Again, this was never fully completed They caulked some cracks (not all) Said they had to get some paint, months later they arrived again to touch up paint Paint did not match I myself have done some of the repairs and painted, also hired a painter to come fix the uncompleted work “Replaced water filters on faucets“ This was never on the list don’t know where they come up with this They have never even touched my faucets!“Touched up paint on the exterior.” Yes, this was done in very cold weather, below freezing conditions Which they had over a year to complete, a lot of the time with ideal conditions When I asked why they would even attempt to paint my house in that kind of weather, Rob W [redacted] said, “That’s the only day the painter is available, take it or leave it.” I told him NO, don’t do it They did it anyways.“Replaced the A.Cunit” We had issues with ours freezing up in the summer time The tech they sent to our house stated the blower fan inside the house was too small Told Rob W [redacted] this Then, one day me and my wife came home, and they had swapped out the exterior unit with out our knowledge of this even happing They did this knowing the real problem was inside the houseAs far as the appliance issues, the refrigerator and dishwasher was leaking on the floor and inside the cabinet under the sink Rob W [redacted] told me “call the manufacture of the appliance.” I did, the manufacture did fix it, He did say, that the builder should have checked for leaks before turning over the home to the customer.Garage door trim This was from day one, the first thing I noticed The garage ( that Big Mountain Homes built on site) trim has NEVER matched the house trim I pointed this out the first day This item has always been on the list, never addressed at all There were even loose trim boards that were coming off, again they would not fix them, I myself went and nailed them back on so they would not blow, or fall off The trim is supposed to be a natural cedar The workers even caulked over the nail holes with white caulking and just smeared it on Showed this to Rob, and he just kinda laughed at it I don’t think they had the right caliber of workers to even construct the garage to start with For example, I was walking through the property during garage construction, I could see sunlight shining down through the roof onto the floor after the garage was shingled and completed.Replaced garage walk in door Once again, they had installed a 2xframed door into a 2xwall The door was never installed correctly to start with When it would rain water would run under the door into the garage The exterior of the door was only partially caulked around After over a year of me telling them about it, they did finally replace it Still not completed to this day The worker got it installed and said he would be back the next day to foam around door, caulk around exterior of door, and drill hole for deadbolt and put that back in That was over months ago and the deadbolt is still laying on the ground next to the door I myself did the spray foam Again, this is one of those items that they attempted to address and never fully finished the job The garage door opener was replaced due to the original not working This was done and completed by themThe interior trim was never replaced I fixed all the loose trim, they never even touched it.Resealed countertops, I’m assuming this means caulking around the back splash Again, this was only partially completed Worker told me he had to get some caulking to match and would be back the next day That was over months ago He has never been back.The patio door screen was replaced because the original was the wrong one and would not fit They did give us a different one Trouble shoot fire place issues When we moved in, the fire place would not come on Come to find out, it had never even been hooked up to the gas supply (trouble shoot does sound better than unfinished work)As far as the workers being directed to finish any and all issues, that’s not true I have talked to the workers personally and asked them when they are coming back to finish my house They told me that Rob W [redacted] told them to do other projects elsewhere When I asked Rob W [redacted] where the workers where atHe said he told them to finish my house I have been getting the run around for a year and a half now with these guys There are many issues, it seems they don’t care to fix or complete Like I said before, I first gave Rob W [redacted] the list on Aug11th 2014, also many times since then Also have giving the list to the workers and had it here on the kitchen counter for them to look at I know the list is not the problem it is the builder I still have not had more than 5-min of hot water in my master shower since we bought the home (even with an instant hot water heater) This is on the list also, have told them about it, NEVER BEEN FIXED!!!!!I’m past the point of even dealing with these guys anymore!!!!!

from: [redacted] to: Revdex.com date: Mon, Feb 13, at 10:PMsubject: RE: You have a New Message from Revdex.com Regarding Complaint # [redacted] Sorry for the delayed response we were out of town and had a death in the family We want the opportunity to respond to the claims made by Bernie with Big Mountain In the response he states that they have made numerous trips to address our issues Bernie himself only showed up here to collect money never to address anything with the house The last time he was here was December 19, to collect the majority of the money we owed them Rob showed up last with the service manager from [redacted] to go over all the issues with the house and never returned after that They sent contractors to look at the roof and all of them went back to Big Mountain and told them the issues with the roof and that is needed to be repaired It was almost like they were hoping to get one to tell them it was fine and didn’t need to be fixed Ron K [redacted] with [redacted] even came out and was here with Rob and took pictures and said the roof needed to be fixed All issues have not be completed because they still have not paid us for the damage to our tree, shrub, and the damage to our shop that was all done by their contractors They also have not paid us for the invoice we have for picking up the garbage that their contractors left and fixing some issues that were not done by their contractors, and they told us you pay for it keep track and we will pay you which still has not happened The balance on our invoice if you remove the storage comes to $8, They are claiming that I have refused to pay the $10,and they have applied any outstanding balances to this if they are referring to the paint bill my wife sent they have not let us know any of this, or even let us know that we have an outstanding balance So now the balance is $that we owe them they owe us $8,365.00, and $of that is damage to the shop and tree, and shrub We are not sure how the hail storm is an intervening act when the damage that was done to the roof is structural damage, and was done almost a year and a half before the hail storm even happened that is what we want them to fix We want where the contractors took tin and covered the gap between the sections replaced with lumber that was supposed to be used to close the gap Bernie also states that the factory has tried numerous times to pick up the frames, and we have been uncooperative about their whereabouts I don’t know how that is possible because their truck driver is the one that took them out to our farm and dropped them off Big Mountain and [redacted] both have mine and my wife’s cell phone numbers plus our home phone number along with my email address and not once have any of them reached out about the trailers Trust me we wanted them moved they take up much needed space for my dad to stack hay bales They have not moved from the exact spot where they were dropped off which was west of town at our farm you can see them from the highway when you drive by So if they sent someone to get them they obviously did not send them to the right place because you can’ t miss the trailers Thank You, [redacted]

[redacted] *** Please forward to my dispute for Big Mountain Homes:I have received the check dated September 1, The check has been through the bank and shows as clearedI was waiting for that information before accepting the complaintYou may now change it to that status.Thank you, [redacted]

In regards to Mr [redacted] property, we at Big Mountain have made numerous repairs to the property throughout the last months, some of these repairs include, replacement of patio blinds, adjusted doors, fixed drywall repairs to the homeowners satisfaction, changed water filters on faucets, touched up paint on the exterior, replace the AC condenser unit, worked through their appliance warranty issues, readdressed trim on garage, replaced garage walk door, worked through overhead door opener warranty issues, replaced and repaired interior trim, resealed countertops, replaced patio door screen, trouble shoot fireplace issues, and many other repairs We are requesting a list as we have visited this property with no less than contractors who have all been directed to fix any and all warranty repair items The list provided is outdated and has had many verbal additions We are requesting a final list as which we can work through and help achieve a satisfied customer, our fear is there will be items that will be customer maintenance issues and we can help direct them on how to find a solution to their issues Please understand that the [redacted] concerns are important to us but we are asking for a list so none of their concerns are overlooked We will no longer work off of a list that is so out of date as many items have been added, And modified Thank you in advance for your cooperation on this matter.Bernie B [redacted] Big Mountain Homes

Most of these items from day one have never been addressed Some that were, were never completed

[redacted] [redacted] Message:I have yet to recieve any money that Big Mountain Homes said would pay meThe amount was in $I have yet to get this from them and I not only need this for the well I had drilled, but I am in desperate need of it since I paid first myself and now am out that amount plus morePlease email me regarding when I can obtain the amount disclosed and see them loose their accreditationThank you

[redacted] complaint This letter is regarding Mr [redacted] ’s complaintsThere are several objections to the [redacted] s facts.First objection is with the shingles, we again have turned this in to our insurance companyWe have advised [redacted] s that nothing will be done until they share the claim with our insurance company; so that the [redacted] s are not doubling up on claims which is what it looks like they are trying to doSecond objection is the paintingThe painting in the home was initially approved by the [redacted] s; as Larry, our drywaller, will confirm [redacted] s continued to complain and we advised a fix with their own contractor, *** We directly paid for her drywall services and the [redacted] s unbeknownst to us, at that time had her and her fiancé paint over half of their home With [redacted] rolling the walls and ceiling and [redacted] and [redacted] doing the cut ins Mr [redacted] states that [redacted] re-painted the entire home and we will not reimburse her, this is true as we have receipts contradicting this issue [redacted] has provided us with paid receipts showing the purchase of supplies and let us know the [redacted] s kicked them off the project percent completePlease keep in mind, this was their hand chosen contractor who they then turned in a bill to us for the full amount of the job It appears the [redacted] s have a pattern developing here We paid all of ***'s all of invoices over months ago [redacted] bill is grossly exaggeratedAs par for the course, he agreed to pay our drywaller for a custom coffer ceiling which he did for themWe will not pay for thisOther objections: the dryer vent is customer responsibilityCottonwood trees, shrubs, were obstacles to setting the home and will not be reimbursedWe will credit the [redacted] s the carpet bill even though no name is on the bill and looks fabricated as wellThis credit will be applied toward the amount due The garbage is customer responsibility and will not be paid We will credit the home cleaning bill of $against the amount dueMr [redacted] has developed a pattern of 1/truths and inflated invoices that serve only his purposeWe stand behind our homes as ordered Mr [redacted] ’s claim of selling them the home of their dreams is simply unattainable as I have no idea what he is dreaming, however I will stand behind how the home was ordered per the [redacted] s many changes and that is it was what we have delivered We never promise anyone the house of their dreams We promise our customers the homes they order with the finishes represented at our sales lotsWe would like our final payment.Regards:Bernie B [redacted]

Big Mountain Homes has issued a check and it is available in the *** ** office We will try and deliver the check either this week or next to end this dispute Thanks to the Revdex.com for helping to resolve this issue.Regards;BernieBig Mountain Homes

Revdex.com:I would like my complaint ID ***, to be handled through an Arbitration hearing with Revdex.com.Regards,

Mr & Mrs***, did purchase a home from us, we have made numerous trips to address their issues All issues have been completed with exception of the roof There is currently a $10,outstanding balance owed on the home, which was due over a year ago to Big Mountain Mr
*** has refused this payment, as a result of his promise to pay but not performing we are applying any outstanding balances against this amount We have a current outstanding balance of approximately $ The issue with their roof has been turned over to our insurance company, as they were investigating our claim I notified the *** This prompted a response from their attorney, letting us know a claim was filed, out insurance company notified us the hail storm was an intervening act which has mute any responsibility on our behalf We responded to *** to let us know their insurance companies findings as this is at a standstill We have not received anything We believe this may be a case of insurance fraud as the *** have not given us any claim information regarding their roof, and only after letting them know we were turning it in to our insurance were we notified a claim had been filed This is not very forthcoming The factory has tried to pick up the frames multiple times, but they have been uncooperative about their whereabouts We do not and will not pay any storage fees for frame arriers that were used to deliver a customers home, no one has ever tried this, except the *** We have resolved their issues with exception of their roof and would encourage their insurance company to share their findings.RegardsBernie B***Big Mountain Homesbi

Tell us why here...Ms*** is taking the stance that Big Mountain is responsible for the quality of the water coming out of the ground. This is simply nothing we can or will accept responsibility for. Ms*** initial loan requirements were for *** and as such we tested this well and it passed, Ms*** has continually asked about the sampling and asked if she could deliver to a lab of her choice. We granted this request and paid for this sample which came back unacceptable. This could have been from several reasons with a high probability that the sample was not taken properly. I myself have had this happen and I have tested many wells. We at this time of the unacceptable reading implemented a well Shocking, as with such process Big Mountain absorb all costs associated with this action and as well paid for the additional test for which Ms*** submitted to the lab of her choice. This reading came back acceptable, Ms*** has taken this to the extreme and has decided to try and involve first the City of ***, who thought we went above and beyond, Revdex.com and also the Attorney General. This is a frustrating situation for all involved but her stating somehow the well driller, or Big Mountain is responsible for the quality of water she so desires is a bit of a stretch. We have offered remedy to this situation with her involvement. We are not and will not be held accountable for the quality of water from any well in Western North Dakota as that would need to be brought to the State Water Board. We have offered to remedy this situation months ago, with paying up to $3,towards a water purification system, or a new well, it would be her choice. Big Mountain is not installing a new system or well, this is something Ms *** will have to initiate and schedule as the bid we received from her was more than the allotted money we have set aside. Not one other customer or client has asked Big Mountain Homes to pay for a water filtration system in there new home, I have information that two have been installed and paid for by others living in the community as their choice, plus residents have done nothing, We will state that Ms*** was directly involved with the allowance as she was on the phone when her mother was in the office a** this was again mentioned at another meeting with her present. Please let me know if any other information is needed as we have met all federal requirements of this matter through testing as well as the state.Regards,BernieBig Mountain Homes

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meThe monies will go toward the new well I needed to put in which should have been done in January when the drillers told Rob that is what needed to be done.
Regards,
*** ***

In response to the *** issues regarding their home, it appears that all items on there list have been taken care of, if any items listed have not been addressed please get us a new list regarding any and all issues with the home so we can discuss a plan of action, as all items may not be builder responsibility If any items on your original list are incomplete please list them again We are requesting this list in hopes of resolving this manner, it is hard to work on a resolution without a complete list of items needing addressed We would like to help get their issues resolved in a timely fashion.Thank you,Bernie

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Please find the attached itemized invoice for the work we did, and damages to our property This is with the interest removed and also the storage has been removed The invoice for was to have the carpet stretched and the laminate floor trim put on The email is to show that I did state we did not want the coffered ceiling, and we were charged by your dry wall guy to remove it The cost of the tree’s came from a tree specialist in Billings Because of the size of the tree and shrub, and the location of each and the value they add to the property is where the price came from If you want the original estimate for the shop damage I can get that also, but it was emailed to Rob as soon as we got it from *** * so he should have a copy of it We would be interested in seeing what you have for a balance as we have no idea what you think we owe you If you took the paint bill out of our balance we would like confirmation of that also. Thank You,*** ***Attachments

Complaint: ***
I am rejecting this response because:First, the check Big Mountain Homes said that would be delivered to myself, was notI received an email from Rob stating the check was available for pick up at the office and someone would be there to give it meSecond, when I went to pick up the check at approximately 5:20pm on 9/11/and was met by a man whom I had never met beforeThe man, Riley, had a letter that he said I needed to sign before receiving the checkThis letter stated in part that by signing I was releasing Big Mountain Homes from any liability regarding this case and I would make right/recant any complaints I made with any other agencies. I refused to sign that letter as it comes back to the same issue I have had beforeI do not feel that the money should be held hostage as it was promised to meI did have a witness with me who also read the paperI am very disturbed that this money is being held with such stipulations as theseThank you for you time in this matter
*** ***

Complaint: ***
I am rejecting this response because: Big Mountain Homes has never completed the list!!!!! Even though they have had plenty of opportunity to do so. I have been lied to and deceived by this business. This is why I posted my complaint to start with. I will post pictures of the work they have not completed and the work they partially completed next.
Regards,
*** ***