Big O Tires

Requested service not provided. Issue ignored.
On the 10th of February I took my vehicle in for a loud grinding and squeaking noise. Was told needed grease on ball joints and warmer weather. On 17th of February I called and stated I wanted to bring the vehicle in for service for auto trac and power steering due to noise getting worse. Once arrived was told within minutes that the only issue was cold weather and worst case case needed more grease, but just to wait for warmer weather. Noise continued until both traction control and power steering went out on *** march 23rd, while following management advice. I have recorded phone calls made asking for specific services and for someone to please look at the vehicle.

blown tire. tire had warranty. shop refused to get me a new tire. went to *** store. *** store got me new tires. *** store closed.
I had the worst time with Big O tires. I had a flat tire on 01/15/20. I went to Big O on *** to get a new tire, since I had warranty on them. They told me my tires weren't covered and I needed to buy 2 new tires before I left. I refused to buy new tires since my tires were under warranty. I left and went to the *** store on *** in ***. Within my 15 minute drive across town, my tire had lost 10 lbs of pressure. I told the *** store about my flat tire and they said it was no problem to replace since it was under warranty. While we were looking at my tires, I noticed they put the wrong size tires on when I bought the tires. Because of this, they ordered 4 new tires for me. I am grateful they got the tires ordered but now I had missed 3 hours of work because the *** store would not take care of me in the first place. The manager let me know my tires would be in on the following Tuesday. The following Thursday I took off work early to get my tires installed. I get there and they couldn't find my tires. They told me to come back in a few days when they arrived. I took off work early again the following Monday, and still no tires in the store. I then made an appointment for Saturday February 1st. I get there at 7:45am, right when they open and there is a sign on the door saying "for services call this number". I leave and come back Monday after work. The manager was there and he informed me that the *** store has closed because they are just losing money. I told him I was upset because I had kept my Saturday open in order to get my tires installed. I did not get a call to inform me they were closing. He apologized and said he would meet me at the *** store to run my ticket.
I then went to the *** store on Wednesday 2/5/20. I finally got my tires installed. When I left my tire pressures were not correct but I fixed that when I got home. The next morning I was driving to work and my car was shaking. I panicked and pulled over to check my tires. It felt like a tire was flat or loose, about to fall off. Everything looked fine so I drove to work. I called Big O when I got to work and they said they would take a look at my car after work. I went straight to Big O after work. I brought up my issue to Justin, the manager and he told me it shakes when I brake. It shouldn't shake at all!! Justin said they would balance my tires and do an alignment since there were different size tires on my car than before. They were done with the balancing and alignment in 20 minutes. I don't believe they did either in 20 minutes. I asked for a print out of before and after for my alignment, and I still had to pay for a service I believe I did not receive. When I left the shop the final time my 2 left tires had 47 lbs. of pressure and my right tires had 32 lbs. My car does not run correctly now.
It took 6 visits to Big O to simply get tires put on my car. I'm tired of wasting my time and money and will have to waste more time and money getting my car fixed from the mess ups from Big O. *** I have worked on cars my whole life and they have taken advantage of me. Big O TIRES should be able to do what their store specializes in, tires.

Poor service killed my new tires
On My in *** I bought tires from Big O tires in ***.I redid my Alignment on *** invoice NO. ***. Later at a big O location in *** Invoice NO. ***. I went back for oil changes in *** several times and the alignment was checked. Recently I went to Big O and wanted my tires rotated. I was told that they could not do it because the tires were misaligned. At the time I could not find my receipt so I paid for another .alignment. But I replaced the tires with one of their competitors. Now that I have found my receipts I want a refund for the bad service I got.

Bought tires by phone paid for by credit card.told me they would set them outside by *** by a dumpster no tires and received no refund! Lost$*** and no tires
*** Went to pick up tires that were purchased via phone paid for by credit card. Was told they would set outside by *** by a dumpster, when we arrived there were several tires sitting by dumpster piled up but not the size 14" was anywhere in the pile. So next day we called the supposedly "Boss" and he said they were stolen, and couldn't refund $*** to a *** year old. First of all whose to say they even sat them outside to begin with. 2nd I'm pretty sure they have insurance on theft!. 3rd This is probably how they treat all out of town and vulnerable kids who don't make that much money!